The AccountCom Way - Footprint 1


Footprint 1 - The AccountCom Way.  


When you've finished taking this short course, you will:




Have fun!

The AccountCom Way

Mission, Vision and Values

Our Mission

We aim to be the best at what we do and strive for continual business improvement. We will always intelligently deploy our people according to their experience and qualifications.

Our Vision

To be the leading outsourced business administration company, using our knowledge to help clients achieve their goals.


Our Core Values

  • Trust
  • Integrity
  • Accuracy
  • Dependability
  • Expertise
  • Flexibility


What is company culture?

"Company culture is the values, practices and beliefs shared by the company's employees". 

The benefits of a good company culture

Higher productivity, working faster.

Having the competitive edge.

Open working environment.

Transparency in the way staff work.

Employee satisfaction.

Better performance and a happier environment.

Employees have a voice.

Collaborating in problem solving.

The glue that keeps the business together.

Helps to get through the difficult times.

Hiring new staff.

Self selecting mechanism for possible candidates.

Commitment and motivation

A good culture sustains employee enthusiasm.

At AccountCom, we look for a variety of elements that assist us in employing the right people who demonstrate the right behaviours.



CHECKPOINT : Choose the correct answer for each statement (TRUE/FALSE)

  • Good company culture assists with hiring new staff creating a self selecting mechanism for possible candidates
  • Good company culture ensures staff interact with each other formally

CHECKPOINT : Choose the correct answer for each statement (TRUE/FALSE)

  • Good company culture allows an open working environment, creating transparency in the way staff work
  • Good company culture allows staff to work independently towards their own personal goals and not those of the business

What are the key elements that create a successful culture in AccountCom?



  • Builds appropriate rapport
  • Builds constructive and effective relationships
  • Uses diplomacy and tact
  • Can defuse even high-tension situations comfortably


Doesn't relate smoothly to a variety of people

May not build relationships easily - may lack approachability or good listening skills

Doesn't take the time to build rapport

May be too raw and direct at times

May be excessively work orientated or intense

May be impatient to get on with the agenda; judgmental or arrogant toward others

May not read others well

May freeze or panic in the face of conflict, attack or criticism

May be shy or lack confidence around others



  • Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times.
  • Acts in line with those values
  • Rewards the right values and disapproves of others
  • Practices what he/she preaches


Values may be out of sync with those of the organisation

Strong individualist with low concern for values of others; may set his/her own rules making others feel uncomfortable.

May play too close or over the edge for the organisation

May not think about own values much and have no idea how he/she comes across

Behaviour may vary too much across situations

Values may be seen as too self-s

Select which statement is a POSITIVE representation of company culture (1 answer)

  • Is personally committed to and actively works to continuously improve him/herself
  • Whenever you rightly point out an area that needs improvement or a problem that needs a remedy, employees react defensively

CHECKPOINT : Which of the following is an example of someone who DOES NOT display the correct behaviours for Ethics and Values? (two correct answers)

  • He/she doesn't walk the talk ; says one thing, does another
  • Rewards the right values and disapproves of others
  • Behaviours vary across situations



  • Is widely trusted
  • Is seen as a direct, truthful individual
  • Can present the unvarnished truth in an appropriate and helpful manner
  • Keeps confidences
  • Admits mistakes
  • Doesn't misrepresent him/herself for personal gain


  • Is not widely trusted
  • May hedge or not take a stand
  • May treat others differently or indifferently at times
  • May not walk his/her talk and be seen as inconsistent
  • May have trouble keeping confidences and talks out of school
  • Makes promises he/she doesn't keep or can't keep
  • May lack follow-through and causes problems for others
  • Blames others for own mistakes
  • Seen as just out for him/herself



  • Knows how businesses work
  • Knowledgeable in current and possible future policies, practices, trends, technology and information affecting his/her business
  • Is aware of how strategies and tactic work in the marketplace


  • Doesn't understand how businesses work
  • May be narrowly tactical
  • Lacks interest or experience in general business



  • Learns quickly when facing new problems
  • A relentless and versatile learner
  • Open to change
  • Analyses both successes and failures for clues for improvement
  • Experiments and will try anything to find solutions
  • Enjoys the challenge of unfamiliar tasks
  • Quickly grasps the essence and the underlying structure of anything


  • Not agile or versatile in learning to deal with first time or unusual problems
  • May not analyse problems carefully or search for multiple clues and parallels
  • May be afraid to take a chance on the unknown
  • Doesn't look under rocks, just sticks to the obvious
  • Looks for the simplest explanation too soon
  • Gives  up too soon and accepts a marginal solution
  • Functions on the surface, doesn't go deep



  • Is personally committed to and actively works to continuously improve him/herself
  • Understands that different situations and levels may call for different skills and approaches
  • Works to deploy strengths
  • Works on compensating for weakness and limits


  • Doesn't put in the effort to grow and change
  • Doesn't do anything to act on constructive feedback
  • May know what but doesn't act on it
  • Doesn't adjust approach to different audiences and situations
  • May be immune to negative feedback - arrogant or defensive
  • Many fear failure and the risk of admitting shortcomings
  • May not believe people really change, therefore it's not worth the effort
  • May believe current skills will last
  • May believe in development but is always too busy.



  • Can quickly find common ground and solve problems for the good of all
  • Can represent his/her own interests and yet be fair to other groups
  • Can solve problems with peers with a minimum of noise
  • Is seen as a team player and is cooperative
  • Easily gains trust and support of peers
  • Encourages collaboration
  • Can be candid with peers


  • Not good at lateral cross-boundary relations
  • Doesn't strike fair bargains or understand what peers expect or need
  • Not open to negotiation
  • A longer, not seen as a team player, doesn't have the greater good in mind
  • May withhold resources from the other team members
  • May not respect their functions or disciplines and somehow communicates that
  • May be very competitive, play and manoeuvre for advantage and withhold information
  • May have a chilling effect on the entire team because he/she won't play
  • May deal with lateral conflict noisily or un-cooperatively

CHECKPOINT : Select 4 elements that are considered skilled attributes for AccountCom's culture

  • Is seen as a direct, truthful individual
  • Keeps confidences
  • Works on compensating for weakness and limits
  • Believes current skills will last
  • Fears failures
  • Doesn't relate smoothly to a variety of people
  • Uses diplomacy and tact

Thank you for your participation, you are now competent in Footprint 1.