Communication

This course focuses on Communication in health and social care.  It is suitable for any care worker who wishes to improve communication with the individuals they support.

The Importance of good communication

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The importance of good communication


Communication is essential to build relationships with people and is one of the values that underpin high quality care. You need to be able to communicate with the people you are supporting to encourage them to express their needs and preferences and give their opinions. If you can’t communicate effectively it will be hard to have a good relationship.


Sometimes the person you support may have difficulty in communicating and you’ll need to find a way to help. If the individual isn’t helped to communicate they will feel undervalued and this could affect their self esteem.  Good communication is also important for working relationships with colleagues. Some relationships will be more formal than others and knowing the appropriate choice of words and style for each occasion will make communication easier for everyone.


For example, you will communicate differently with your friends and family than you would with a person you don’t know well. When you are communicating with service users it’s important to do this in a way that shows respect. You must always address them in the way they prefer – for example by their first name, or

the more formal Mr, Mrs, Miss or Ms. The service user may have been asked what their preference is and you should check this in the care plan, so that you don’t cause offence.  If communication is not good it can cause confusion and distress. A service user may be trying to communicate to you that they are anxious or upset and if you can’t understand what they are trying to communicate, the appropriate action might not be taken and they could feel frustrated and even more distressed.

Communication is essential to:

  • Build relationships
  • Keep up to date