Security and Safety
Supervised office hours are 9am-6pm Mon-Fri except for government holidays. If for any reason you need to use the office beyond normal hours for real estate activities we encourage you to do so. Our office is your office.
Each office has a security system in which you will be given a security code if you have not received your code please notify a manager.
- Write your code down, email/text it to yourself, or write a digital note.
- Practice entering the building using your key fob or key pad at all locations.
- Practice arming and disarming the alarm system 4 times.
If you are alone in the building during non-supervised office hours please keep the door locks enabled for your safety and the security of the building.
When leaving please turn off the lights and enable door locks. If porch lights can be turned on in the evening please do so for any agents visiting in later hours.
If you happen to set off the alarms, while the alarm is sounding you will need to answer the phone when the security company calls the line, identify yourself and give them the contact number of the manager they ask for. Numbers are listed by the front desk of every office. Practice accessing each office if you can as each one is a little different so that this doesn't happen to you.
Please watch these videos on Real Estate Agent Safety
More safety videos are located at this website http://www.realtorsafetyfirst.com/
Printers and Computers
With your security code you can also access the printer for scanning and copying. If your email has not been entered into the printer you will need to enter it manually or scan items to the office so they can forward it to you via email.
Please watch this short video on how to log into an office computer and enter your access code in order to print from the computer.
Document Shredding Services
Don't leave papers with personal or client information just lying about. We have paper shredding services available so any old copies that contain personal information can be shredded. There is a bin by the printer for documents to be shredded and a service picks up secure bins to shred them.
Connecting To The Office Wifi
Ask the office secretaries to give you the wifi password and they will tell you which wifi network to use it with.
Connecting Your Personal Computer To The Printer
As each persons computer has different settings, you will need to install the correct printer driver for your device. You can ask a manager, secretary or associate to help connect your personal computer to the printing network.
Current drivers for our printers can be found here:
Please read the model number on the printer to ensure this link is up to date if for some reason no one has updated the link, more drivers can be found for Ricoh products at http://support.ricoh.com
Floor Time T or F
If you cannot view the form below, please click HERE to open it in a new window.
How do I get floor time?
Floor time is currently scheduled through the front desk staff. The staff sends out an email for the following month and you are able to sign up for available time slots. As the office grows and demand for floor time increases, the time slots will become shorter or include weekend hours.
Why is floor time so great?
Floor time is currently on a volunteer basis. It is a great place to get work done in a non-distracting environment as well as be present for any walk-in or call-in sales leads with little to no effort.
If a person cannot cover their assigned shift they need to call or speak with the next assigned agent and offer them the floor time. If that agent is not available then any agent who is in the floor rotation or in the office should be contacted. If you know you will not be able to cover an assigned shift ahead of time, communicate that with the front desk staff so that they can assign it to someone else. It is the responsibility of the Sales Associate to ensure that floor time is covered.
1. Attend weekly sales meetings to be informed about new policies and procedures.
2. Be on time or communicate tardiness.
3. Be able to access listing information for incoming prospects and callers and be knowledgeable about the local area when on the sales floor.
4. Be able to wear business appropriate clothing while on the sales floor. Your image is our image. What image do you want to portray?
Ultimate Professional: collared shirts, tie, dress slacks, blouses, dresses, blazers, suit jackets, loafers, heels, name tag
Working Professional: clean untorn jeans or khakis, slack shorts or spring dresses during hot weather, a JLS branded collared shirt, a collared shirt, a blouse, loafers, heels, name tag
Unprofessional: jeans with rips or holes (the current fashion or otherwise), sportswear, exercise clothing, t-shirts or hoodies with non-JLS images, sayings or logos, cut-off shorts, undershirt tank tops or camisoles as a shirt, flip-flops.
Due to the nature of your profession requiring you to often walk into homes undergoing construction or walking through yards with unknown debris possibly in adverse weather, we advise that you wear close-toed shoes. Sandals or open toe heels increase your risk for injury.
5. Be able to communicate with the office staff and with others with respect.
6. Adopt a growth mindset. As agents we strive to be continually educated through any means and know there is always room for growth personally and professionally. We know that intense growth often occurs alongside increased discomfort, stress or strain. Be willing to meet those comfort zone challenges BOLDLY!
7. Be the agent you'd want to work with.