The desk review profession has its own “language” that is filled with complex or confusing terminology. Whether your job function involves adjusting files or handling the many administrative tasks that are part of the damage claims review field, gaining an understanding of this terminology is crucial. If you are new to our industry or are already employed in the industry and need to brush up on your knowledge of insurance terminology, Hybrid's terminology course will help.

Collision Industry Glossary

Glossary Terms | Start with the basics!

The following is a list of collision terms that will give you a better understanding of the collision repair process. If a body shop estimator, insurance adjuster or an insurance agent uses a term with which you are not familiar, be sure to ask about it.  Otherwise, this course will give you a great understanding and introduction into this field.

Disclaimer: The definitions contained herein are provided as guidance and are generally accepted in the collision industry, but some may not apply in all states or circumstances.


Time to put your skills to the test

Now let's see what you learned.  Don't worry, you can always go back and study, this isn't the final test.


Match the best answer.

  • Aftermarket Part
    Made by a manufacturer other than the OEM supplier and offer a price-based alternative, but may not provide the same fit, finish and structural strength, and may not perform to the OEM’s exacting specifications.
  • Estimate
    The written estimation, made by an appraiser or estimator, upon inspection of a damaged vehicle, regarding the cost required to restore the vehicle to the condition it was in immediately prior to the loss.
  • R/I
    Refers to a part removed from a damaged vehicle to be saved and reinstalled after the repair has been completed
  • Color Tint
    The process of mixing toners to match the existing paint finish, then blending or overlapping the color into the adjacent panel to avoid color match problems.
  • Supplement
    Additional repairs needed to complete the repair that were not identified on the original estimate.
  • QRP
    Quality Replacement Part. A part made to replicate the OEM part, but not made by the original equipment manufacturer.
  • Clear Coat
    A coat of clear material (basically paint without the color pigment) applied on top of a color coat as a means of protecting the finish, and adding luster and durability
  • Carrier
    The insurance company that issues the insurance policy. The term refers to the fact that the company carries (or assumes) certain risks for the policyholder.
  • HWR
    Removal of all hazardous materials. These products can be potentially harmful to the environment and require special handling as well as professional disposal. Federal, state and local laws dictate how such material must be handled and disposed of.
  • LKQ
    Stands for an OEM part that has been recycled. This stands for like, kind and quality.
  • OEM Part
    Referred to as Original Equipment Manufacturer collision replacement parts, Original Equipment collision parts, or simply OE parts, these parts are designed by your vehicle manufacturer.
  • Total Loss
    When the collision, fire or water damage is so extensive that repair costs would exceed the value of the vehicle.
  • Unibody
    A type of vehicle body construction in which the outer skin, roof, and floor are formed and assembled to produce a single unit providing structural strength and rigidity.