2016 Buller Crew Course

2016 Buller Crew Course

Introduction to Mt Buller - All the basics you need to know before immersing yourself into this winter wonderland.

Be part of The Buller Way... Face the challenge!

Welcome to Mt Buller!

Whether it's your first time seeing snow or you are a Mt Buller veteran, the Crew Course will provide you with all the information you need to jump right into a new season in this winter wonderland.

Being part of the Mt Buller team is more than just a job, it's becoming part of a strong community of like-minded individuals and businesses, who all work together to create the best possible mountain experience for guests and locals alike.

Once this course is 100% completed, you will be able to see the staff at the Saleyards for cross referencing and redemption of your 2016 Buller Crew Membership Card. Your Membership Card entitles you to a variety of discounts across the mountain and the option to purchase your $799 2016 Buller Crew Season Membership. 

If you need to take a break at any time during the course, you can hit the 'Take a break and continue later' button at the top right of the screen. You will be able to close the browser if you like but be sure to use the same browser when you resume and most importantly, make sure no one else tries to access this course from your device as they will be directed to your saved progress. There is also a downloadable PDF version of this course available if you click the PDF icon at the top left of the screen, next to the Mt Buller logo. You can also download this information from the Mountain Crew menu on the Buller Crew website.


About Mt Buller


Just three hours' drive from Melbourne, Mt Buller is close enough for a day’s escape yet far enough away for a holiday. Mt Buller has everything you need for the perfect winter snow experience.

With over 300 hectares of skiable terrain, there is something to appeal to all levels of ability. Our runs range from the wide beginner’s slopes of Bourke St and Burnt Hut Spur, to the challenge of our black runs like Chamois.

With 22 lifts, Mt Buller has the largest lift network in Victoria, including thirteen chairlifts (three of which are high speed detachables) four T-bars, two rope tows (counted as one) and four magic carpets. The resort features three Frank Terrain Parks designed for all skill levels, with a dedicated snow grooming team to maintain their condition.

The Mt Buller Village is situated picturesquely at the heart of the mountain, offering ski in, ski out accommodation and a huge range of bars and restaurants. With a wide range of accommodation to suit all tastes and budgets, there is something to cater for all needs. Over 30 bars and restaurants provide a range of delectable treats, from quick snacks to fine dining and a choice of nightlife options.

For plenty of snow play fun, Mt Buller has two toboggan parks, complete with their own snowmaking machines to keep the kids happy all winter long.

Mt Buller is also home to Breathtaker on High Alpine Spa Retreat, Australia’s highest day spa and a range of on and off-piste activities from cinema, audio tours, cross-country skiing, scenic helicopter flights, sled dog tours and snowshoeing, to retail therapy and rock climbing.

Mt Buller prides itself on being environmentally friendly, with a wide range of environmental initiatives in place to help 'keep winter cool'.

We can't wait to welcome you to our winter wonderland, on top of the world at Mt Buller!

Getting to Mt Buller


Mt Buller is just 248kms north-east of Melbourne via Mansfield. In three hours you can be out of the city and high on the slopes! There are a few different routes you can take from Melbourne:

  • Plenty Rd via Whittlesea and Yea
  • Via the Hume Hwy to Tallarook and Yea
  • Via the Maroondah Hwy to Yarra Glen and Yea

Travelling from the north, follow the Hume Hwy south and take the Mansfield exit onto the Midland Hwy (B300). To get here via the most direct route using Google Maps and GPS, it is best to set your destination to Yea, then once you are in Yea set it for Mansfield, then Mt Buller from Mansfield.

If you decide to bring your car up to Mt Buller for the season, there are two options for staff to keep their vehicles. Regardless of which car park you decide to leave your vehicle, you will need collect a pass from the RMB at Alpine Central.

  • The first option is just across the Delatite River by the resort entry gate in Mirimbah. It is a large parking lot designated for staff vehicles to be kept during the season for free. The Mansfield Mt Buller Bus Lines (MMBL) run services between Mansfield and Mt Buller which stop at the Mirimbah gate. 
  • The second option is at the Walkers Car Park which is located just below the village near the Horse Hill Day Car Park. Using this parking facility costs $285 for the season and can be purchased from Alpine Central or by visiting the staff at the resort entry point.

*Please note: Access to the Village is restricted to village pass holders only. All overnight vehicles within the resort entry gate, require chains to be carried. For tips on driving over snow, click here.


A number of coach services operate to and from Mt Buller during the snow season. For more information on timetables and operational periods of these services, visit the MMBL and Vline websites.

The Village

You'll feel on top of the world at Mt Buller and right at home in our picturesque mountain Village, where there's everything you could need during your season and more. The Mt Buller Village is nestled into the mountain at 1600m above sea level, and is complete with everything you could possibly need for your snow holiday. Choose from over 30 bars, cafes and restaurants, 7000 on-mountain beds (the most of any Victorian resort), and a wide range of facilities and services including a day spa, cinema, alpine chapel, museum, a supermarket, post office, child care, physio and much more.


Mt Buller is home to the largest snowmaking system in Victoria with 237 snow making machines scattered across the mountain, giving Mother nature a little helping hand.

The resort continues to invest in more sophisticated and automated machines. Over the 2015 summer, BSL have invested even more in this important system by purchasing six new fully automatic guns. These complete the automation of our high pressure guns which mean better, longer skiing and snowboarding on more runs.

Snowmaking machines replicate nature by converting water into snow. When water is sprayed through a snowmaking hose it is separated into small particles. A nucleating agent is added and the water particles are then cooled by projecting them through the cold air.

The result is snow on the ground. When running at full capacity, Mt Buller’s snowmaking system can make enough snow to fill two 44 gallon drums every second. That’s 120 drums per minute and 7200 drums per hour. The snowmaking system covers an area 36 times larger than the MCG arena.

A wet bulb temperature of -2C or below is generally needed for snowmaking. The wet bulb temperature is a combination of ambient air temperature and humidity. Snow can be made at higher ambient temperatures if the humidity is low.

Staff Services

Becoming a 2016 Buller Crew Member is more than half price, season lift access and Buller Crew discounts. There are a wide range of facilities and services you will have access to, including but not limited to, gym membership, indoor sporting facilities, movie cinema, discounted return bus trips to Mansfield through the MMBL, and medical services at the Mt Buller Medical Clinic and Ski Patrol.

It is also highly recommended that all mountain staff obtain an Ambulance Victoria membership. In the event of an accident where an ambulance or helicopter is required, and due to our remote location, these services can rack up quite a large bill and having this cover is a great insurance to prevent expensive charges. 

For more information on Ambulance Victoria Membership, click here.

Being a Buller Ambassador

A Buller Crew membership also comes with the responsibility of becoming a Mt Buller Ambassador. We live in a unique environment where it is often hard to separate work and social lives. Not only is it important to represent Mt Buller while on duty and in uniform, it is just as important to be representing the mountain outside of work. Whether it be on the slopes, grabbing a bite to eat or having an after work drink, you must always be thinking about how your actions can affect your job, life on the mountain, and guests' experience.

Living in an alpine environment can have it's dangers, like icy roads and hypothermia.  So it is also your responsibility to be looking after your fellow mountain staff and guests, especially at night after a few drinks.

Listed below is a simple code of conduct to ensure all day and everyday, everybody can have the best possible mountain experience.

  • Have respect for the law
  • Respect persons and human rights
  • Have integrity and impartiality
  • Have diligence and responsiveness
  • Be honest and trustworthy

Mt Buller Live App

Mt Buller Live is your unique and comprehensive all-season guide to Mt Buller, all at your fingertips.

  • Locate yourself on the Mt Buller trail map - not a hard-to-read GPS map.
  • Buy and reload B-TAGs and purchase resort entry.
  • Use Glympse to share your location or see your friends' locations on the trail map.
  • Record your runs and log vertical metres and distance. Display your tracks and replay your runs on the trail map. Email images to friends, post them to Facebook, or view them in Google Earth. Send your logs to a leaderboard and compare vertical and distance with others at the resort.
  • Find up-to-date information about the mountain, including which trails are groomed, snow conditions, weather, and webcam images.
  • Get up-to-the-minute lift status information.
  • Quickly find information about lessons and other programs and amenities.
  • Easily locate and contact key places at the resort and Village with the built in directory.
  • Learn about events from the events calendar.
  • Get the latest news from Mt Buller's video snow report, Twitter feed and Facebook posts.

Season 2015 Wrap


Season 2015 Wrap Video. Fill in the blank below from the drop down box.

In September, the wet and wild  was the final major event of the 2015 season 

Mt Buller has the largest lift network in Victoria. How many lifts operate on Mt Buller? (select one)

  • 32
  • 22
  • 42
  • 12

Mt Buller Village (True or False)

  • The Mt Buller Village sits on the mountain at 1600m above sea level.
  • The Mt Buller Village has over 30 bars, cafes and restaurants and 7000 on-mountain beds.

How many snow making machines are scattered across Mt Buller?

  • 137
  • 237
  • 337
  • 437

What are the features of the Mt Buller Live App? (select one)

  • Snow & weather conditions
  • Live lift status
  • Events and activities
  • Track your runs
  • Trail and Village maps
  • Buy and reload B-TAGs and purchase resort entry
  • All of the above

Mt Buller Business Community - A few of the major organisations involved with the operations of Mt Buller.

Mt Buller Mt Stirling Resort Management (RMB)

The Mt Buller and Mt Stirling resorts are managed by the Mt Buller Mt Stirling Resort Management (RMB), a Government Statutory Authority which acts in a council–like capacity, providing essential services to the local community and overseeing public assets and infrastructure. Resort Management operates under the provisions of the Alpine Resorts (Management) Act, accepting directions or guidelines from the Minister for Energy, Environment and Climate Change regarding its performance and the discharge of its functions, duties or power.

Resort Management responsibilities cover areas including environmental management, snow clearing, car parking, day shelters and public toilets, water for snowmaking, slope management, toboggan runs, water for domestic and commercial use, sewerage treatment works, visitor information, road, snow and weather reports, shuttle buses, garbage collection and recycling, resort administration, Village signage, and Mt Stirling operation including snow clearing, ski patrol, ski field management, and trail maintenance.

Find out more about Mt Buller Mt Stirling Resort Management: rmb.mtbuller.com.au/

Buller Ski Lifts (BSL)

Buller Ski Lifts (BSL) is a private company that owns and operates Victoria's largest lifting network of 22 lifts scattered across 80km of marked trails and providing access to over 300 hectares of skiable terrain, a thriving Ski & Snowboard School and childcare facility and the Mt Buller Chalet Hotel & Suites and ABOM Hotel among a collection of other on-mountain hospitality venues at Mt Buller. In addition BSL has several Buller Sports and Altitude retail and rental stores at Mt Buller, Mansfield and a property development and maintenance business unit.

Buller Ski Lifts employs 800 staff including a large seasonal workforce each winter from across Australia and around the world. They are the first Australian ski company to achieve the ISO 14001 standard for Environmental Management and are committed to the sustainable development of Mt Buller as the premier alpine resort in Australia.

You can find live lift status updated and operation times by following this link.


Mt Buller Chamber of Commerce (MBCC)

The Mt Buller Chamber of Commerce (MBCC) is a local association of businesses which service and/or operate on Mt Buller to promote and protect the business community. The current Chamber was incorporated in 1980 and pre-dates both BSL and the ARMB. Some of it's members have been a part of the mountain community for more than 50 years.

The role of the MBCC is to provide feedback to the RMB in regards to improving the visitor experience and ensuring the viability of the commercial operations. It is also engaged with other levels of government in the long term viability of the alpine resorts. The MBCC is committed to creating a strong community environment across Mt Buller and plays a large part in the establishment of the Buller Crew Program.

The MBCC is involved in the marketing and sales committees, local regional tourism booking organisation High Country Reservations (HCR), and has a seat at the Alpine Resorts Industry Advisory Group (ARIAG), an industry advisory group that deals with the office of the Minister for Environment and Climate Change. It is also the major sponsor for the Victorian Interschools and supports the South Australian Schools Snowsports (SASS) program.


Mansfield Mt Buller Bus Lines (MMBL)

The Mansfield Mt Buller Buslines (MMBL) offer a number of services on Mt Buller and between Mt Buller, Mirimbah, Mansfield, Melbourne City and Tullamarine Airport. These services include;

  • Taxi services (4WD service between all Mt Buller over night car parks, village and lodges)
  • Free village and car park shuttles
  • Winter bus services (Schduled bus service between Mansfield, Mirimbah and Mt Buller)
  • Ski Express (Scheduled coach service to/from Melbourne City and Tullamarine Airport direct to Mt Buller Village)
  • Charters (Luxury coaches with experienced alpine drivers, direct to Mt Buller Village)
  • Snow Limo (Direct door-to-door private charter service in you own privacy and comfort)
  • Summer activities (Charters, hire drives, scenic mountain tours, educational tours, winery & local produce tours)

For more information on the services MMBL provide, click here.

What are the responsibilities of the Resort Management Board (RMB) (select three)

  • Snow clearing
  • Lift operations
  • Ski & Snowboard School
  • Visitor information
  • Environmental management

What are the responsibilities of Buller Ski Lifts (BSL) (select three)

  • Garbage collection
  • Buller Sports
  • Ski & Snowboard School
  • Car parking
  • Lift Operations

Who is responsible? Match the service with the business responsible.

  • Chamber of Commerce
    Promote and protect the interests of the business community
  • Resort Management Board (RMB)
    Car Parking
  • Buller Ski Lifts (BSL)
    Snow Grooming
  • MMBL
    Bus and taxi services

The Buller Way - The way we think and act as a community.

Introducing the BULLER WAY

The BULLER WAY refers to a set of;

  • priorities
  • attitudes
  • behaviors
  • beliefs

that support the way we think and act as a community.

Caring for People

Acknowledge Others:

  • Smile
  • Be polite
  • Look guests in the eye
  • Show empathy
  • Greet using names when possible
  • Maintain a positive attitude

Providing assistance to others, even outside of your workplace:

  • Assist with directions
  • Offer to help - perhaps show guests how to carry their equipment, hold a door open, or show them how to put on their skis or board
  • Identify and anticipate needs. Sometimes guests don't always know what questions to ask
  • Help a co-worker if they are "under the pump"

Listening to the needs of others:

  • We all come to work, or even on holiday with a particular set of needs and expectations. Do your best to be considerate and understanding of others and their situation or circumstance, especially if it is different that your own. For example, many of our visitors have never been to the snow. What might seem like "common sense" to you, isn't the same for a first time visitor.

Know the Mountain

  • Be knowledgeable about products and services available at Mt Buller
  • Provide assistance to others
  • Get out and about and experience all that Mt Buller has to offer
  • Share knowledge and experience
  • Read the resources available to you
  • Know and adhere to the Alpine Responsibility Code

Working Together

  • Respect your co-workers
  • Build and maintain relationships
  • Be solutions focused
  • Help others whenever you can

Pride in the Mountain

  • Appearance and presentation of mountain staff
  • Appearance and presentation of our mountain, workplaces and home
  • Ensure a safe environment for guests your team
  • Respect our unique and fragile environment

Have Fun!

  • Keep engagement with people light and easy
  • Remember to SMILE and choose your positive attitude
  • Participate in social events and activities that Mt Buller offers
  • Make lifetime friends and memories
  • Find time to ski and ride
  • Share your passion

Drag and drop each point of The Buller Way to the correct position on the flake

  • Caring for people
  • Know the Mountain
  • Working together
  • Pride in our Mountain
  • Have Fun

Environment - Working towards a commitment to protecting and enhancing the environmental values of Mt Buller. Love the environment you're in and keep this rare ecosystem healthy.

Environmental Management

Alpine areas, which are those above the natural treeline and are covered by snow for roughly four months of the year, account for 0.15% of Australia’s total land mass. Alpine environments are therefore geographically rare and should be treated as special and unique places. 

Mt Buller and Mt Stirling Alpine Resort management is committed to protecting and enhancing the environmental values of Mt Buller (and Mt Stirling). This is achieved through the implementation of an Environmental Policy. The policy is a public statement that details Resort Managements commitment to the environment and sustainable operations and growth.

Environmental Management Plan

To achieve the commitments outlined in the Environmental Policy, Resort Management has prepared an Environmental Management Plan. The Environmental Management Plan (or EMP) is a strategic document that elaborates further on the policy and guarantees protection of the Resort's natural environment while ensuring the sustainability of Resort activity and development. This document is a comprehensive guide to environmental management of the Resort, including detailed descriptions of flora and fauna, ecosystems, environmental values and useful information about climate, geography and so on. It is a vehicle to help us fulfil our environmental commitments and a blueprint that will guide environmental management.

Sustainability - Keep Winter Cool

Climate change is effecting our precious alpine environment - but the good news is that skiers, snowboarders and snowplayers can all do something to help. Even a small change to our energy consumption now will help reduce the greenhouse gases that contribute to climate change, and thus help preserve our alpine environments in the future. The biggest cause of global warming is carbon dioxide released into the atmosphere when fossil fuels such as oil and coal are burned for energy. So when you reduce your energy consumption, you fight global warming.

Mt Buller Mt Stirling Resort Management is participating in an innovative program; using infra-red thermography and air outflow measures to locate energy leakage points in buildings throughout the resort. The imagery and other measurements will be used to determine energy efficiency objectives and ultimately direct building improvements.

You can do your bit to combat climate change when you're at the snow - here's 10 simple ways to help keep winter cool:

  • Reduce energy used for transport - share a ride or take a bus to the snow and to work.
  • Turn off lights and appliances when at home or on holiday - it is best to turn them off at the powerpoint.
  • Purchase energy efficient appliances - choose the highest energy-efficient star rating and use compact fluorescent lights.
  • Insulate your house or lodge - turn down the thermostat and use draught stoppers.
  • Cut hot water consumption - wash clothes in cold water and fit water-efficient shower heads and reducers.
  • Eco-buy - purchase greenhouse friendly products from local sources.
  • Support renewable energy sources - switch to Green Power with your electricity supplier.
  • Plant a tree - trees take up carbon dioxide from the atmosphere.
  • Reduce, reuse and recycle - reducing waste reduces landfill and thus reduces production of the greenhouse gas methane.
  • Lead change at your workplace or business - Spread the word to cool global warming and keep winter cool.

Buller Gas is the provider of LP Gas to Mt Buller which is used for cooking, heating and hot water.

All Buller Crew are in a position to influence the efficient use of utilities in businesses and staff accommodation. The cost of these utilities has a direct effect on the viability of every business on the mountain.

If leaving the accommodation unattended through the day, please turn the gas heating to low or off altogether. If the windows and doors are closed the rooms will be able to maintain a comfortable level of warmth without using excessive amounts of gas.

When in your accommodation, and especially overnight during sleep periods, the heating can be reduced or timers set to limit the usage while you’re already in your warm bed and possibly even with an electric blanket on.

If the temperature is set high enough that you need to open a window, consider turning the heater down instead.

For gas emergencies contact 1800 427 497

For more information on how you can help protect the environment, click here or visit www.keepwintercool.com.au/.

The Mountain Pygmy Possum (Burramys Parvus)

The Mountain Pygmy-possum (Burramys parvus) is the only native mammal that lives in the alpine environment above the treeline. This small and endearing mammal is continuing to fight for its survival as a species while its habitat is threatened by development, climate change and introduced flora and fauna.

The Recovery Plan for the species on Mt Buller was developed in 2005. It contains ongoing management actions to assist in the continued survival and conservation of the Mountain Pygmy-possum on Mt Buller. 

In June 2009, the Mt Buller and Mt Stirling Alpine Resort Management Board won a United Nations World Environment Day Award for its dedication to restoring the habitat of the endangered Mountain Pygmy-possum.

You can help:

  • Respect the environment
  • Manage waste according to Resort best practice
  • Avoid actions that might damage habitat
  • Revegetate lodge surrounds and other disturbed areas with alpine plants
  • Control or eradicate environmental weeds
  • Take an active interest in the Resort environment
  • Remember that cats are prohibited within the Resort, and dogs require a permit.

Alpine areas, which are those above the natural treeline and are covered by snow for roughly four months of the year, account for what percentage of Australia's total land mass? (select one)

  • 15%
  • 1.5%
  • 0.15%

Environment (True or False)

  • Dogs ARE permitted into Alpine Resorts WITHOUT a permit.

Approximately how many Mountain Pygmy Possums are remain in the wild?

  • 150 - 200
  • 750 - 1,000
  • 1,500 - 2,000
  • 3,000 - 5,000

In what ways can you help have a positive impact on the environment?

  • Respect the environment
  • Manage waste according to resort best practice
  • Avoid actions that might damage habitat
  • Re-vegetate lodge surroundings and other disturbed areas with alpine plants
  • Control or eradicate environmental weeds
  • Take an active interest in the Resort environment
  • Remember that cats are prohibited within the Resort, and dogs require a permit
  • All of the above

Safety on the Slopes - Use your head - wear a helmet, act responsibly and enjoy the ride.

Read the Warning Signs


Use Your Head - Wear a Helmet

The Australian Ski Areas Association (ASAA) has recently reviewed and updated its guidance on helmet use in alpine and snowsports environments and recommends the wearing of helmets by Australian skiers and snowboarders.

Mt Buller supports this recommendation and encourages all skiers and snowboarders to wear a helmet and to educate themselves on the benefits and limitations of helmet usage. As of the 2016 season, Mt Buller has committed to providing helmets free as part of all rental packages across the mountain.

It is important to be aware that skiing and snowboarding in a controlled and responsible manner at all times is the primary safety consideration for all skiers and boarders.

'Lids on Kids'

Helmets are now compulsory for all children participating in any Ski & Snowboard School lesson or seasonal program. Children not wearing an accredited helmet will not be able to participate in skiing or snowboarding lessons, race training or coaching.

Accredited helmets are now included FREE with ski or snowboard rental packages from most rental outlets across Mt Buller.

All ski and snowboard instructors, race coaches and other seasonal program partner instructors are also required to wear an accredited helmet while on snow and providing instruction.

Alpine Responsibility Code

The alpine environment is a beautiful destination for winter or summer holidays and a venue for many challenging and exciting activities including skiing and bushwalking. The alpine regions however, can be hazardous if visitors are careless or irresponsible.

This SnowSafe website has been published to provide essential information on how to enjoy the alpine environment in safety and comfort. Planning and preparation are the keys to having a safe and enjoyable experience and these concepts are reinforced throughout this website.

Download a copy of the Alpine Responsibility Code here.

You can also check out the SnowSafe brochure by clicking here.


Parks and Pipes

Safety on the Slopes (True or False)

  • Mt Buller recommends the use of a helmet for all skiers and snowboarders.
  • Helmets are compulsory for all children participating in any Ski & Snowboard School lesson or seasonal program.
  • Helmets come free with rental packages in most venues across Mt Buller.