Module 6: Product Know-how
Objectives of Module 6:
By the end of the module, the participant will be able to :
Work with Salesforce
Work with Force.com and Heroku environments
Start working with Gainsight environment
Practice SalesForce Workbooks
Setup Force.com and Heroku environments
Install Gainsight and start working with the existing environment
You will now start with Lesson 1: Work with Salesforce
By the end of this lesson, you will be able to
Acquire knowledge of the Salesforce CRM
Understand the intricacies of SDFC
Salesforce Organization ( or SFDC org ):
In order to get started with Force.com, all you need is a computer and an internet connection.
You wouldn't be needing application servers, web servers, databases, and the costly provisioning and configuration of these resources. Instead, the platform provides environments, also called organizations, which are simply provisioned in the cloud when you request them.
An environment lets you instantly start developing and testing your cloud computing application, and you don't need to touch a single server. You save precious time and can start building your application immediately.
In Force.com terminology, environments and organizations are synonyms. In other words, an instance of the platform is an environment and is also called an organization, which is frequently shortened to org. Throughout this article, environments and organizations will be used interchangeably.
Broadly speaking, there are three types of environments:
Production Environments - Salesforce.com environments that have active paying users accessing business critical data
Development Environments - Salesforce environments where you can extend, integrate and develop on Force.com without affecting your production environments
Test Environments - These can be Production or Development Environments specifically used for testing application functionality before deploying to production or releasing to customers