The Seven Steps of Success (Talent Acquisition, for Hiring Managers)

These "Seven Steps of Success for Talent Acquisition"  will lead you through an easy process of best practices, step by step. A great summary overview, adapted and shortened based on our recruiters' training, specifically for Hiring Managers - to learn some new tricks or simply refresh your mind, and ensure alignment across the team! Beyond sharing the overall process framework - your special attention is required on step 4! 

This will take you about 10-15 minutes. Let's get started!

1. Know the job

First... gain clarity about ALL THE TASKS!

Why "tasks first" is important

As a Hiring Manager, you certainly already fully understand all the tasks your future employee will have to perform in his/her new job -- after all, you most likely already lead a team of colleagues doing this very job day after day!

It is of utmost importance that you share this insight with your recruiters! And you must communicate back to the clients, too,  as nobody understands the daily tasks better and can hence deduce the actual skills and competencies at play better than you.

But back to tasks --  a recruiter's job is not only to find the right talent and make them an offer - it is all of that PLUS making sure the candidates will ACCEPT our offer! So, you and the recruiters also need to sell the job to an interested candidate, and any decent candidate will not want to know which competencies he will deploy, but ask you (and the recruiter) for the actual job s/he will be doing. 

2. Know the client

"Zero in" versus "exploring the edges"

This one is easy - is it?

As long as you know what EXACTLY the ideal candidate looks like, you are good to go!                 "Zero in" is what it is all about... the perfect profile, and you take it from there.

In reality, perfect candidates are rare (but already know that)... so you (and your recruiting team) MUST know and agree with the client where they are willing and able to accommodate to the reality, where they can trade-off a lesser qualification for more experience, where less knowledge can be compensated by an achiever-mentality and willingness to learn. You cannot make up your own mind about this and present candidate profiles to your client that don't match your briefing... and THEN try to argue why YOU think it should be ok to make these trade-offs.

Understanding ideal features is the basis, knowing (and having an agreement with the client) on the space to negotiate on trade-offs makes the real pro!

3. Attract & filter

Elements of "attract & filter"

4. Hire the best match

2 objectives of interviews

The 2 objectives of interviews are...

Any interviewer not only has to be able to  but also to . After all, making an offer is eventually dependent on your candidate accepting it with excitement!

Evidence-based interviews

At Teledirect, we conduct "evidence-based interviews", also called behavioural interviews.

The main focus of evidence-based interview questions is to gather actual evidence about the past performance of your candidate on the job (as compared to questions that test knowledge outside of application or candidates portraying ideal profiles and giving answers they assume you expect them to give, e.g. when asking "what would you do if...").

1. Ask candidates to describe to you a situation from their current or past (jobs) where they have performed the same or a similar task as the core tasks on your list (now you know why step 1 includes to know all the job tasks!). Ideally, include 3 such questions for 3 different tasks.

You might want to ask for a situation where they achieved something great on this task, or mastered a particularly difficult situation.

2. Ask for more details - don't be shy to ask more questions about what exactly the situation was, what exactly was done, why that route was chosen, and what exactly the outcome was. 

3. Make sure your candidate talks only about his/her own actions... a red flag in evidence-based interviews is the word "we". Always clarify to understand what the candidate's contribution to a team effort was!

4. Selectively, you can go beyond the actual situation and the evidence described, and ask what the candidate has learned from this situation and whether s/he would do it any different next time (to explore the level of maturity, introspection and ability to learn and grow)



Choose all the evidence-based interview questions from the list below:

  • Tell me more about a time at work when you had to do [xxx]...
  • On tis job, you will have to do [xxx]. How would you approach this?
  • Among other tasks, [xxx] will be really important on this job. Can you describe to me a situation in your current or previous job, where you have achieved something outside on a task like this?
  • Let's role-play. I am a customer and you will have to do [xxx]. Show me how you would do it, please!
  • The basic knowledge about [xxx] is crucial for performance on this job. Tell me what you know about this topic.

5. Document findings and decisions

Interview scorecard and decision making process

SAMPLE: Interview Scorecard

6. Close the deal

Speed matters!

Hippo or Cheetah?

Hippo or Cheetah?

Yes, one of the most important factors in closing the deal boils down to this ONE insight:


So, are you a hippo, or are you a cheetah?

Visualize the cheetah, and looking at its spots it will remind you of the essence of this guidance: ON THE SPOT!

Wherever possible, you have to communicate on the spot, your decision to hire this candidate, ideally extend the offer itself on the spot! Streamline the process such that you / the recruiter have all relevant details BEFORE the last interview, so you are actually able to make that offer there and then (e.g., an approved salary range, supporting documents etc)

And while you are excited that your favourite candidate has accepted - signing the contract is only half the deal... it comes down to your candidate actually showing up on Day 1 (and still being excited about it!). You can increase chances for that to happen, by following our defined "Cultivation & Onboarding" process, to keep your candidates warm and make them feel welcome before they have even started.

And this is a joint responsibility between recruiters AND Hiring Managers!


7. Close the loop

How to increase your success even further over time

Once your interview is done - are you done?

  • Once we have created the process and all the templates for a specific project / job position, it is best to keep it untouched for the next batch to be consistent
  • Throughout and after the recruiting efforts for a specific project / position, you have to take the time to evaluate and de-brief with the recruiting team what has worked and what not, what were best sources and design an improved process for the next batch

The 7 Steps of Success: Overview

All 7 steps at one glance

Thank you


Thank you for taking time for this eLearning.

We trust it was fun and informative and will be helpful to conduct even better interviews in future, hire better employees and improve your business success.

Please, feel free to reach out to us with any further questions, requests for additional resources and your feedback. You can reach us under

All the best!

Your Teledirect Talent Strategists (a.k.a. Regional HR)