EV-Box E-Learning for Installers (North America)

Welcome to the EV-Box E-learning course. We compiled this course to enhance your knowledge on electric vehicle charging, our stations and some crucial aspects to pay attention to when installing the station.

This course consists of 6 chapters. Each chapter has a different theme. Run through the entire course and become a certified online EV-Box installer.

Chapter 1: About EV-Box

About us

We are EV-Box

In 2010, during the early stages of the electric vehicle market, EV-Box incorporated in the Netherlands. From the start we had a clear concept: A reliable charging station, which is easy to maintain, replace and upgrade with all future features. Between 2010 and 2014, EV-Box became the Dutch market leader with 28,000 stations in the Netherlands. In 2015 we decided to introduce our charging stations to the US market. With our headquarters in Brooklyn, New York and our assembly in Richmond, Virginia, EV-Box symbolizes the EV revolution.

We are EV-experts

With our expertise we continuously strive to produce the highest quality products that are easy for everyone to use. It is our mission to provide you safe, smart and connected EV charging solutions to speed up the transition of sustainable transport.

Our story

EV-Box at its core is 100% focused on EV charging solutions. We design, assemble and provide innovative and affordable charging stations for plug-in electric vehicles. Innovation, quality and customer focus are the premier reasons that have attributed to the success of EV-Box.

Timeline

The charging stations are assembled in Richmond, Virginia. Our unique Bay-Blend polycarbonate covers function as a hallmark/trademark. At the heart of our charging stations is our self-designed controller that enables our customers to make use of the latest innovations in smart-charging. Instead of a screen that adds cost and breaks down easily, we have opted for our signature LED ring that signals the status of the station and vehicle. 

Recap: When was EV-Box founded?

USP's EV-Box charging stations

  • Environmental constientiousness is displayed to employees and customers
  • Provides EV Charging as a perk or ammenity for employees, visitors, and customers
  • Automatic payment to owner of charging station
  • Cost-efficient operation of multiple charging stations through our Hub-Satellite configuration, which can link up to 20 stations to 1 modem, saving on hardware and telecommunication costs
  • Avoid unnecessary electric circuit board upgrades with our load-balancing application,  which will maximize the current electrical infrastructure to sustain the desired number of chargers.
  • Avoid peak demand and the expensive demand charge with the peak-shaving functionality
  • Utility-Grade kWh meter allows simple integration with Demand Response utility driven programs
  • Install on wall or a pole
  • Minimal maintenance required
  • Remote control and maintenance of stations
  • UL, CE and cUL certified

Mission

We accelerate the transition towards sustainable mobility by creating a green charging infrastructure wherever electric vehicles park.

  • 2009
  • 2012
  • 2010
  • 2008

Which vertical markets we serve?

Through our partnerships and internal expertise, we are able to reach specific types of customers. Below you will find our our most common vertical markets:

For whom? 

  • At home: for safe and easy charging at home, Charge 8x faster than the wall charger included in vehicle purchase 
  • Condominiums/Multi-Unit Residential: for private and shared parking places, allow access to specific drivers
  • Workplaces: for servicing employees and guests with EV charging (including billing & various rates per driver)
  • Retail and parking: for safe and easy to use EV charging stations that attract drivers to your locations and keeps them their longer
  • Cities: for public, fast and ready to use EV charging stations with fleet management features
  • Hospitality: attract drivers and service your customers with EV charging 

Our DNA & USP's

  • Easy-to-use: Our signature LED ring indicates the status of the charging station and elimates the need for a screen
  • Future-proof: Remote control updates and maintenance, all-in-one solution for smart-charging and hub-satellite
  • Reliability: 99%+ charger uptime

Did you know?

We have grown exponentially since 2010 and have offices in Amsterdam, Paris, Antwerp, London, Hamburg, Copenhagen and New York.

Some facts:

  • Main headquarters is in Amsterdam, North American Headquarters in Brooklyn, New York
  • We have a growing team of 50 EV enthusiasts worldwide
  • We assemble our chargers in Richmond, Virginia
  • We have an indirect approach to the market that focuses on partnerships
  • We work with more than 1,000 installers worldwide
  • We sold more than 48,000 charging stations in over 980 cities and 26 countries.

Chapter 2: Our charging stations

Our charging stations

Get familiar with our charging station: the single and double Businessline. All our charging stations are OCPP, smart charging enabled, vandalism proof and easy-to-use.

What is the most cost-efficient method of cable management?

Discover our ResidentialLine

HomeLineOne of the biggest advantages of driving electric is that you never have to go a gas-station again. Every morning when you wake up, your car is fully charged.

Our Residential line charges up to 8 times faster than a regular electricity socket and also adequately protects your house and car by charging safely.

Characteristics:

  • Online and RFID identification
  • Pole and Wall mount
  • Easy user interface via LED ring
  • Modular build
  • Vandalism and fireproof
  • 6 standard colors + customize your own color
  • Input 16A/32A - 110-240V
  • 1 or 2 phases
  • Output: 3.7 or 7.4 kW
  • OCPP 1.2, 1.5, 1.6
  • Straight Cable with Hook
  • Spiral Cable
  • Automatic Cable Reel
  • Canopy Cable Re-tractor

How many standards colors are offered with our BusinessLine?

Discover our BusinessLine

The Businessline is available with either 1 or 2 plugs. By using top-of-the-line components and intelligent software the stations barely need maintenance. The stations are available in different power output and colors so that they can optimally integrate with the specifics of your building and brand identity.

Through our Hub-Satellite and Smart-Charging functionality we limit the cost for installing and operating chargers at your facility. With the Businessline you can accommodate your EV-drivers while also integrating EV charging with solar power or avoiding charging at times of high energy prices. With the Businessline you can accommodate your EV-drivers, integrate with solar power, and avoid charging at time of high energy prices.  

Do you want to know which charging stations fit at your location? Visit our website and request a quote.

Characteristics:

  • All ResidentialLine characteristics plus:
  • Smart Charging
  • Load Balancing
  • Hub/Satellite configuration (up to 20 connected stations)
  • Available in single and dual 
  • Personalize the charger with your brand identity by selecting a specific color and adding private labels and logo's. 
  • 1 (Grey)
  • 3 (Grey, White, Black)
  • 5 (Grey, Light Green, Dark Green, Blue, White)
  • 4 (Red, Dark Grey, Light Green, White)

What's the best solution for a condominium?

Why is EV-Box the most reliable and friendly charging points provider?

The advantages of our charging stations

  • Service oriented towards customers and employees
  • Contribute to sustainable and innovative company culture
  • Easy and cost-effective management of multiple charging stations with the Hub/Satelitte approach, where you only need 1 sim card and modem in up to 20 stations.
  • Distribute available load over multiple charging stations with smart-charging
  • Avoid high demand charge cost with our peak-shaving functionality
  • Available in 6 standard colors and in any color that accommodates your companies branding
  • Low maintenance cost
  • Network ready stations allow upgrade to service at any time 
  • RFID only and peak shaving programmable options without network connectivity 
  • Remote monitoring and software upgrades

Did you know?

EV-Box focuses on building partner relations with a wide-variety of companies and organizations with the goal to provide the solution for electric driving. And the proof of such accomplishments are:

  • All charging stations in Amsterdam are EV-Box, just like Rotterdam, Utrecht and Groningen.
  • We work with high profile organizations and partners such as:
    • Rexel
    • Greenlots
    • EVgo
    • EVConnect
    • Vattenfall
    • Engie Group
    • National Car Charging
    • Green Power Technology
    • Metro Plug-In
    • Ugo Stations
  • ... and hundreds of corporations, entities and retail organizations have installed our charging solutions such as:​
    • Rudin Management
    • NYU
    • Roche
    • NYPA
    • Ernst & Young
    • McDonald's
    • Schipol Airport
    • PWC
    • and many more!
    •  

Chapter 3: Installation Video

EV-Box BusinessLine Installation

Learn how to install a Businessline double on a pole:

What is the ideal height to install a charging station?

  • 6 feet
  • 3.5 feet
  • 4.5 feet
  • 5 feet

What is the best solution when installing of a networked station under ground where cell service is limited?

  • Use an RFID only station
  • Use a Ground protection cable
  • Connect an RS485 to an external modem
  • Add a cell service booster to the garage
ATTENTION: Pick one answer

What preparation is needed before measuring the current between the phases?

  • Firmly press plugs onto controller
  • Testing LED ring
  • Checking ground protection of station
  • Testing kWh meter

In the video we make use of a test-box. What is this testing?

  • Testing of the charging phases
  • kWh meter check
  • Test to see charging station's behavior when there is a communication error from the car
  • All of the above answers are correct

In the shipment box you will find the application letter and codes to register the charging station. Who registers the station?

  • Installer
  • Customer via backoffice provider
  • EV-Box
  • Any of the above

Did you know?

We work with approximately 1000 installers. By following this model you become a partner of EV-Box. We've created a specific landings page for certified installers. 

  • Access our Knowledge Center
  • Download every installer applicable document (brochures, marketing material, technical guidelines)
  • Request a quotation
  • Receive EV charging advice specific to every car 

Try it out! 

Chapter 4: BackOffice

How does the payment model work with EV charging?

 

In this video, we explain how we calculate your electricity usage and payment system.

 

 

The advantages of our BackOffice

Simple control of charging stations, automatic compensation of charging cost and receive insight into charging stations usage with the EV-Box cloud based back-office

 

Automatic settlement

We limit your administration effort by automatically settling your charging cost with our employer, employees or other partners.

 

Flexible tariffs

Insert flexible starting tarifs or kWh tarifs on basis of your opening hours, from charging needs of your employees and customers and to maximize the usage of the smart-charging technologie

 

 

Charging at home and on the road

With the EV-Box charging card and keyfob you can charge anywhere. View also the overview of your usage and monthly invoicing.

 

Always viewable and up-to-date

Make your charging stations publicly available to make sure that everyone knows that they can charge at your location. Start and stop charging transaction through your Smart-phone. Realtime display of your charging status and session

How can I get my charging costs reimbursed?

At EV-Box, easy as ABC. Apply for a charge card subscription. Bring along and swipe your card to start and stop each charging session. Create an account in our BackOffice and automate the invoicing process. You'll now receive reimbursements of your charging costs every month. At EV-Box, we can take care of both your and your employer's side of cost settlement. Find more details on this process here.

All there's left for you is to charge, drive and enjoy the ride. Drive electric, charge everywhere.

Example: You are the owner of a charging station. You made the charging station publicly available for everyone to charge their vehicle at an implemented a charging rate. How do you get paid for the usage of your station?

  • Energy company
  • EV-Box
  • Lease company
  • Your employer

Subscriptions

With an EV-Box you can easily make use of the EV-cloud. When you make use of the EV-cloud you have the following advantages:

  • Overview and control over your charging stations
  • Settlement of charged kWh's
  • Remote start-stop of your charging session via the Chargenet App
  • Remote technical assistance

In this way you can maximize the usage of your charging station:

This cloud-based control system automates the control and monitoring of multiple charging stations. A subscription to the BackOffice also gives you access to smart charging solutions. Smart Charging allows you to always optimize the maximum the load available among the cars that are charging.

Get to know our subscription for each scenario:

Chargecard - Subscription

EV-Box charging cards can be used at your charging station, all public charging stations in the Netherlands and around Europe. With a chargecard of EV-Box you always use clean-energy.

By default, each charging station includes 1 charging card. You can request an EV-Box charging key fob or additional EV-Box charging cards for your own charging station(s) and for all public charging poles in the Netherlands and the EV-Box network abroad. 

The EV-Box charging card costs € 5.00  (excl. VAT, one-time charge). An EV-Box key fob costs € 7.50 (excl. VAT, one-time charge). To use your charging card at public charging infrastructure, you would need a subscription of € 6.00 per month (excl. VAT). The settlement of the transactions are on a monthly basis and are charged automatically.

Which BackOffice subscription is most suitable for the customer? See below example.

  • Home
  • Business
  • Enterprise
The customer ordered a businessline station and has registered this in the BackOffce. The customer wants to set both the kWh and starting tariff onto (of) the charging station. Which BackOffice choice does the customer need to make.

What are the negative sides when you do not opt for a BackOffice (multiple answers may apply)

Quality and reliability: Our charging stations are produced and equipped with the best components and can be managed as well as updated remotely. 

Smart Charging and control: Our cloud-based software enables us (you?) to use Smart Charging functionality to optimize their (your?) energy consumption

Integration between hardware and software (grey area): Our charging stations are connected online, in order for us to create an easy and seamless charging experience

  • You cannot charge or locate charger from the ChargeNet app
  • Set a kWh rate
  • Smart Charging, Load Balancing and Peak Shaving cannot be used
  • Adjustability of the LED ring
  • All the above answers apply

Did you know?

... that with a BackOffice subscription the customer has access to a number of great functionalities:

  • Turning off the LED ring when it is not in use
  • Adapt intensity of LED ring
  • Publish charging stations on Google Maps
  • Insert and personalize your own charging schedule

Chapter 5: EV Charging

Types of electric vehicles

Driving and charging electric is new and exciting. To accommodate you we work to make the process as easy as possible. You connect the cable, scan your charging card and your car starts charging.

But before you start charging, you should be aware of the availability and accessibility of charging stations in general:

Types of Electric Cars

Type of EVsHEV = Hybrid Electric Vehicle (Peugeot 508 RXH)

PHEV = Plug-In Hybrid Electric Vehicle (Mitsubishi Outlander)

REX = Range Extender (BMW i3)

FEV = Full Electric Vehicle (Tesla)

 

The U.S. standard plug configuration type is called J1772, or type 1. Type 1 plugs are different from the Type 2 configuration seen in Europe. The type 1 cable will charge any electric vehicle sold in the U.S. including Tesla, where owners have their own adapter for the vehicle. That being said, a Nissan Leaf driver cannot use a Tesla charging station, but a Tesla driver can use a Nissan's. 

Generally there are two types of vehicles that can drive on electricity. A full electric vehicle or a plug-in Hybrid electric vehicle.

Full Electric (FEV)

Full electric vehicles only have an electric engine. It does not use expensive and dirty fossil fuels. Enjoy your quiet and pollution free ride. In a short period of time the charging infrastructure in the US has expanded quickly, and in case of emergency you can always use a DC fastcharger.

+ Good for the environment
+ Good for local air quality
+ Cheap to service and maintain
+ Electricity is cheaper than gasoline

 Higher range under development (but already over 250mi average)

Plug-in hybrid (PHEV)

A hybrid car has both a fuel and an electric motor. When the vehicles battery can be refueled at a charging station, we are speaking of a plug-in hybrid. Thanks to a larger battery pack the electric motor well increase the efficiency of the internal combustion engine supplying it with greater gas mileage and torque. If the power is on, then you'll continue to fuel the engine.

+ Normal radius of action for the use of the engine fuel

- The PHEV consumes fossil fuels, but the car is much more efficient and cleaner for the environment than the old-fashioned gasoline and diesel engines.

Which car is a Plug-In Hybrid?

Where can I charge my car?

At home (private garage, driveway, personal spot in condominium parking garage)

At work (designated EV parking at your office)

Publicly (retail, hospitality, hospitals, shopping malls, etc)

How long does it take to charge?

Charging times vary depending on your current level of battery charge, your battery capacity, your charging station's capacity and settings, as well as the capacity of your charging station's energy source (e.g. your home or an office building). The easiest way to think of this is by comparing it to your internal combustion vehicle. A car with a larger gas tank will require more gasoline and time to refuel, the same goes for EVs where a larger battery will need more energy and time.  Plug-in hybrids require normally 1-4 hours to be fully charged, while full-electric cars require normally 4-8 hours to be fully charged (from 0 to 100%).

On average, cars are parked at home for up to 14 hours a day, and at work for around 8 hours a day. With a charging station to your disposal, all this time can be used to top off your car to 100%. Not to mention you wake up every morning with a "full tank" which is not always the case with your Internal Combustion counterpart. 

REGULAR ELECTRICITY OUTLET: Be warned if you're charging your car from a regular electricity outlet. This requires a specific charging cable that prevents power outage and overheating. You will also need to make sure the outlet is close to your car, as you will never use an extension cable to charge your car. Charging times will depend on which country you're in. For an EV with a range of 100mi, you're looking at around 6-8 hours in the U.S.

CHARGING STATION: This is the most recommended method of car charging, as it makes safe and efficient use of your car's and energy source's (e.g. home or office building) capacity. With a charging station to your disposal, you’re always ensured of a fully charged car with maximum range, every time you hit the road. A charging station can charge up to 8 times faster than a regular outlet. This means that any EV will be 100% charged in just 1-4 hours. We've listed the most common battery capacities:

Capacity 230V 400V Charging time (20kW) 1-phase Charging time (20kW) 3-phase
13A 3.0 kW 9.0 kW 6 3/4 hours 2 1/4 hours
16A 3.7 kW 11.0 kW 5 3/4 hours 1 3/4 hours
20A 4.6 kW 13.8 kW 4 1/2 hours 1 3/4 hours
32A 7.4 kW 22.0 kW 2 3/4 hours 1 hour
63A 14.5 kW 43.5 kW 1 1/2 hours 3/4 hour

Example: You are driving a Mitsubishi Outlander PHEV, with a battery capacity of 12kWh and want to load a 1-phase 3.7 kW charging station.

Battery capacity 12 kW / 3.7 kW capacity = 3 hours and 15 minutes to load a fully charged battery.

After approximately 50% of the charging time, the battery will already be charged 80%. The last 20% of the battery is topped off through a so-called trickle charging, or drip charging. This slower method of charging ensures a lasting quality of the battery.

FAST CHARGING STATION: Fast Charging stations pop up most often outside cities and along highways. Despite being fast (it charges in 20-30 minutes), an average fast charger brings an EV only up to 80% at a single charging session. Due to the costly equipment and hardware of fast charging stations, these chargers are usually only purchased and built per request by local governments.

[Exercise] How long does it take for a electric car to be fully charged? See example below.

  • Approximately 1 hour
  • Approximately 3 hours
  • Approximately 5 hours
  • Approximately 8 hours

This is an exercise to see if you can calculate how long it takes to recharge a car. As an example, we have chosen a BMW i3. The BMW i3 can charge at a rate of (6.6kW) 1-phase / 32A load and a battery pack of 18.8kWh. The driver would like to be i3 charging at work. The present charging station is 7.4kW (2P / 16A).

How long will it take to fully charge?

 

How much does it cost to charge?

In The Netherlands, the average costs of charging an EV is around 22-35 cents per kWh. Let's say your electric car has an empty battery and approximately 12 kWh battery capacity. In most cases, your car should be able to reach approximately 35-50mi with 1 charging session. Charging your EV would cost a total of 12 x 0.22 = $2.64. The power consumption per km would only cost 0.33 - 0.44 Dollars.

Since every charging station provider might maintain different charging fees, we would advise you to visit your charging provider's website for more details. Unlike most of the charging providers, you're exempt from any charge card fees at all of the EV-Box charging points across the world.

Can I charge my car with any charger anywhere I go?

Yes and no. Just like regular electricity outlets, charging stations may have different outlets and connectors depending on the country where you're charging and your car brand's origin. Luckily, to make it things less complicated, car manufacturers have now cut it down to 2 types of outlets and connectors for you to keep in mind. From the car’s side, a Type 1 socket is common for Japanese and American vehicles, and a Type 2 socket is common for European vehicles. 

Note: Tesla models the US are equipped with a specific type of socket, whereas European Tesla models carry Type 2 sockets. From the charging station’s side, all chargers in both Europe and the US are equipped with a Type 2 socket. A charging station with a fixed cable is an exception; in this case, you would always have to check if the attached cable fits into your car’s socket.

Meet Mode 3 charge mode:​

Safety standard IEC 61851 and IEC 62196

  • Car control capacity, cable and recharger using resistors (680Ω - 16A, 220Ω - 32A, 100Ω - 63A)
  • Continuously check for the presence of earth no power to outlet as the vehicle is not connected.
  • Applied from February 2011 for all public charging points in the Netherlands

Connectors

  • All charging stations in the Netherlands have been carried out with a socket type 1
  • The charging stations with a fixed cable with type 1 and type 2 available

Chapter 6: Frequently Asked Questions (Technical)

Terminology

What is the difference between a 1-phase and a three-phase charging station?

1st phase - 3,7kW: A one-phase charging station uses a standard 230V socket and standard 16A power. The maximum load capacity is 3,7kW. Each meter has a 1-phase connection.

3-phase - 11kW: A three-phase charging station uses 3x230V (three) and standard 16A power. The maximum load capacity is 11kW. If you do not have a three-phase connection, you can request the operator expansion in most cases. The costs are often low.

What is the difference between kW and kWh?

1 kilowatt is 1,000 watts. The unit watt stands for power and kilowatt is, a power of 1000 watts. (A typical household can reduce maximum kw power over her connection).

Kilowatt-hour (kWh) is the measure of the energy content / battery capacity of your car. By dividing the battery capacity of your car with you to calculate the loading time the carrying capacity of your charging station for a full charge.

Example: You are driving a Mitsubishi Outlander PHEV, with a battery capacity of 12kWh and want to load a 1-phase 3.7 kW charging station.

Battery capacity 12 kW / 3.7 kW capacity = 3 hours and 15 minutes to load a fully charged battery.

After approximately 50% of the charging time, the battery is already full 80%! The battery can also be recharged in the meantime. The last 20% of the battery is filled via drip trays. That load slowly in order to keep the quality of the battery.

What is the difference between AC (Alternating Current) and DC (Direct Current) charging?

AC - Alternating Current (= regular charging)
Europe uses the Alternating Current (AC) for user connections and has a three-phase network at its disposal. This current is applicable to charging electric vehicles. At most locations, 32A (22kW) and sometimes even 63A (43kW) can be used for charging. If the charger of your car is capable, a 20kW battery (average car) can charge up to 80% within 25 minutes.

DC - Direct Current (= fast charging)
To charge a car that carries Direct Current (DC), a transformer station is needed to covert the Alternating Current (AC), which flows from the grid by default, to DC. This is an expensive option that requires a high volume of power from the grid (approximately 125A). With DC charging, the charger in the car remains unused; the current is in fact connected directly to the battery, since batteries are always Direct Current. DC charging asks for the utmost care; if a battery cell gets too hot, there is a risk of irreparable damage. Please note that fast-charging isn't (yet) available for all types of electric cars.

How to read our charging station?

1. LED indication

EV-Box was the innovator behind the LED ring. With this system you have an intelligent status that helps you understand what is happening with your charging station ay any point in time.

2. Card reader

This is the place where you scan your charging card or keyfob. The charging station reads the data from your card to start or stop the charging session. The charging card is a key component of the charging process.

3. Operating system

An EV-Box charging station is built in a way that is easy and fast to install, and comes with a stand-alone or smart usage system via a GSM/GPRS/GPS/RFID controller

4. Cover

The cover is built in a modern design with the best quality components and housing. It's vandalism proof, non-inflammable and weather proof.

5. Charging connector

The sockets lock the charging cable into the station and ensure a safe and fast charging. It's compatible with all types of cables, which can handle capacities from 3.7kW to 22kW.

Reading LED indication

Your EV-Box charging station is equipped with a LED-ring that surrounds the socket. It communicates its own status and the status of your charging station. See below the details:

LED Status

  • If the LED ring is blue, it means that the car is fully charged
  • If the LED ring immediately starts flashing red, this means that you do not have permission to charge the charging station.
  • If the car is fully loaded will be the LED ring green
  • A yellow LED ring indicates that the charging station is by car in a communication mode.

How does charging work?

Start charging

1) Use your charging cable to connect the charging station with your car

2) Present your charging card (RFID card) to the card reader. The charging station will react with a high pitch tone. This indicates your card is being read and validated. It's possible that the LED ring will flash yellow for a couple of seconds.

3) The transaction will start automatically and the car is charging (Blue LED ring)

Stop charging

1) Present your charging card to the card reader

2) The charging session stops (LED ring will turn green)

3) If applicable, unplug the charging cable from EV-Box and your car

Did you know?

... that on the EV-Box website there's a knowledge center. Here you can find everything about the electric market. You can also find the most frequently asked questions.