Cottonwood Training Course

 

 

About Cottonwood

Welcome Trainees!

Congratulations!

You have been chosen to be a cottonwood employee for your exceptional enthusiasm, experience, personality, and individuality. 

At cottonwood, trust, cooperation and teamwork are the framework for all that we do. As you begin your 

Employment here, you assume the following overall responsibilities: producing consistently superior results, maintaining cottonwood's unique reputation and position in the marketplace and creating an environment of respect and enjoyment for guests, co-workers, and yourself. 

At cottonwood, we are committed to extraordinary performance in all aspects of our work. This means all tasks, no matter how big or small, warrant thorough attention. 

Our goal is to demonstrate, creativity, and consistency in the product and service that we provide.

This daily insistence on peak performance sets rigorous pace. We operate in an environment where everything is possible; it is the spirit that makes cottonwood so exciting and original. 

Success in your position here at cottonwood depends on how well you apply the information and direction provided by your qualified cottonwood trainers. No matter how experienced or unexperienced you are, approach this training program with an open mind and there is no doubt you will succeed. 

Again, congratulations and welcome to what we believe will be a rewarding experience for you.


Hours & Location


Kitchen Hours are as follows:

Monday-Thursday 4p.m. – 10 p.m.

Friday and Saturday 11a.m. – 1 a.m.

(Late Night Menu Friday & Saturday 10 p.m. - 1 a.m.)

Sunday 11 a.m. – 10 p.m.

Goals & Objectives of Training

Goal

Goal of Training:

  • To increase sales performance and customer satisfaction for cocktail servers and employees

Objectives

Objectives of Training:

  • Objective 1: Identify all ingredients in each dish
  • Objective 2: Be able to identify all 5 steps of service for each table
  • Objective 3: Understand and implement all company rules

What to Expect During Training?

Orientation

Shift 1

Shift 2

Shift 3

Shift 4

Food Running & Beer Class

Important Documents and Handouts

Please download and fill out attachments provided

The following forms will need to be filled out and turned into your immediate supervisor/manager

W-4 Form

I-9 Form

Server Handbook  (please print out the last page, and provide us with your signature after you have read all the rules and policies of the handbook)

Certifications

The following certifications are mandatory to obtain in order for you to legally serve alcohol and handle food in the state of Texas. 

Once complete please print out your certification cards and turn in to your immediate supervisor/manager.

Cottonwood Menu

Menu With Brunch

Cocktail Menu

Craft Beer & Liquor

Duties & Sidework

Opening Duties & Sidework

Table Numbers

Steps of Service

Practice Quiz

What are our hours and days of operation?

  • Mon - Fri: 10 am - 12 am, Sat: Closed, Sun: 12 pm - 10 pm
  • Mon-Thu: 4 pm - 12 am, Fri - Sat: 11 am - 2 am, Sun: 10 - 12
  • Mon- Sat: 12 pm - 1 am, Sun: 1 pm - 9 pm
  • Mon- Fri: 11 am - 10 pm, Sat - Sun: Closed

What is Cottonwood's phone number?

What is Cottonwood's address?

You only have to put the street address!

Small Plates: How many eggs come in an order of salmon deviled eggs?

  • 3 whole eggs
  • 1 egg cut in half
  • 4 whole eggs
  • 2 eggs cut in half

Big Plates: What ingredients are in the Caesar Salad and what comes with this dish?

  • Romaine Lettuce
  • Chicken
  • Parmesan Cheese
  • Croutons
  • Grilled Bread
  • Tomatoes
  • Baby Spinach
  • Green Olives
  • Bacon

Burgers & Sandwiches

The BLT Panini is a sandwich with , Cheddar Cheese, and 

Match the days and hours to the menu offerings?

  • Brunch Menu
    Sunday: 10 am - 3 pm
  • Late Night Menu
    Friday - Saturday: 10 pm - 1 am
  • Regular Menu
    Sunday - Thursday: 4 pm - 10 pm & Friday - Saturday: 11 am - 10 pm

Steps of Service: List the 5 steps of service.

True or False: It is not everyone's responsibility to check the bathrooms.

  • True
  • False

Which two flavors are our fried pie?

  • Apple
  • Mixed Berry
  • Pumpkin