Quiz Seven - General Question

This quiz covers General Questions.  

This section contains the general topics covered during boot camps Jeopardy game

When do you make first contact with a late customer?

  • Day 1 Late
  • Day 2 Late
  • Day Before
  • Same Day

How many times can you attempt to call a late customer in a day?

  • 6
  • 9
  • 3
  • 6

What is the rule you break when you discuss a loan with an outsider?

  • ECOA
  • 3rd Party Disclosure

What is the purpose for calling a reference?

  • Obtain location Information about the customer
  • Discussing the customers ability to repay the loan
  • Just chatting
  • Looking for a new TV set

What Is "I am attempting to collect a debt. Information obtained during this call will be used for the purpose of a debt collection?"

  • OSHA
  • Reg Z
  • Mini Miranda
  • My boss said I have to do it

What does FDCPA stand for?

  • Fair Debt Calling Procedures Act
  • Federal Department of Collections & Procedures Activity
  • Fair Debt Collectors Practice Act
  • Fair Debt Collection Practices Act

What is the number of days on a dead application before the system automatically sends an adverse action out?

  • Same Day
  • 3 days
  • 14 days
  • 30 days

Advertising and marketing must not contain what terms?

  • Payment terms
  • Dollar terms
  • Trigger terms
  • Marketing Artwork

When you talk to a person on the phone about getting a loan you can just quote the payment right?

  • You must quote the payment and number of payments
  • You must also quote the APR of the loan
  • Yes it is ok to just quote the payment.

What Does NOAA stand for?

  • Notice of Adversary Activity
  • Notice of Adverse Action
  • Notification of Adverse Activity
  • Notification of Adverse Action

Name The Rules And Regulations FastBucks Must Comply With: (select all that apply)

  • TILA
  • EFTA
  • ECOO
  • ECOA
  • GBLA
  • GLBA
  • UDAP

(i) any verbal complaint, and (ii) any written complaint that is not a level 2 complaint is a level one complaint?

  • True
  • False

What is any written complaint that makes an allegation of misleading or false statements?

  • Level One Complaint
  • Level Two Complaint
  • Level Three Complaint
  • Level Four Complaint

You must mail the complaint form to these two people. (select all that apply)

  • DM
  • Legal Department
  • Audit Department
  • Paula Fox

This New Mexico, Idaho & Utah loan allows us to use 80% of rough trade value.

  • AE Installment 200%
  • AE Installment 250%
  • AE Installment 125%
  • AE Installment 210%

This AE Installment must be used on any car that is older than 15 Years.

  • AE 250%
  • AE 225%
  • AE 125%
  • AE 304.25%

Check the 6 reasons why an AE installment loan is beneficial to your store. (select up to six)

  • Bigger Book
  • Less Maintenance
  • Bigger Loans
  • More competitive offering
  • Secure
  • Low default rates
  • Multiple methods to collect
  • Just like them better
  • Keeps my DM happy
  • We need more cars

When taking pictures of the vehicle, what should you try and include in at least one picture?

  • Motor
  • Dashboard
  • Registration
  • Title
  • Customer

Who should you call to verify if a lien is on a vehicle?

  • DMV or MVD
  • DM and DMV
  • Customer
  • Repossession Company

You should check the dash plate and door sticker to verify the Vehicle Identification Number (VIN)

  • True
  • False

If the dash plate with the Vin number looks tampered with in any way you need to contact a DM

  • True
  • False