Module 3 - Teams At Gainsight

MODULE 3: TEAMS @ GAINSIGHT



 

Objectives of Module 3:

By the end of this module, the participant will be able to




 

Four Lessons:

Let's now get into the lessons. Each lesson will have a few objectives and after you go through the lesson, you will have to answer a few questions. 

Wishing you all the best in your career as you go through the modules. 

 

You will now start with Lesson 1: Introduction to the Global Teams

 

Understand the Org Structure, and various resources used at Gainsight

Lesson 1: Introduction to Global Teams

Lesson 01: Introduction to the Global Teams

 

Objectives:

By the end of this lesson, you will be able to

  • Identify and recollect the relevant people in the organization

  • Know the Org structure of the Global teams



Click here to view the chart in higher resolution.

Kindly click the following link and go through the Org chart to learn more about Global Teams.

  https://sites.google.com/a/gainsight.com/gainsterparadise/who-s-who/org-chart-reporting
 

Key Executives For Gainsight, Inc.

 

  • Nick Mehta, CEO
  • Allison Pickens, VP of Customer Success and Business Operations
  • Sreedhar Peddineni, Co-Founder and VP of Engineering
  • Anil Chalasani, GM India
  • Dan Steinman, CCO
  • Jenilee Deal, Head of Employee Success
  • Anthony Kennada, VP of Marketing
  • Lisa DeVall, Controller
  • Sherif Botros, Chief Data Scientist
  • Denise Stokowski, VP of Technical Success
  • Karl Rumelhart, VP of Products
  • Mike Schmidt, VP of Sales

 

To know more about the Global Organization Structure, please click the following link:

Global Org Structure

 

 

Lesson 2: Introduction to the Teams in India

 

Objectives:

By the end of this lesson, you will be able to

  • Identify and recollect the relevant people in the organization

  • Know the Org structure of the teams



Anil Chalasani - Country Head

Operations Team

  • Sanjay Ratha - Head of HR
  • Swati Bakshi - Office & Admin Manager
  • Avinash Pulimi - Finance Manager
  • Kishore Kumar - IT Manager
  • Mahesh Patil - Tech Ops
  • Harry Francis - Manager Instructional Design
  • And all other departments which are not under Engineering.

Sreedhar Peddineni - VP Engineering

 

Directors of Engineering

  • Somasekhar Bobba
  • Bhavani Murali
  • Shrikant Kashid
  • Jayachandran Arul Raj

Click here to watch the image in full resolution.
 

 

Click here to watch the image in full resolution.

Click here to watch the image in full resolution.

Click here to watch the image in full resolution.

 

 

Click here to watch the image in full resolution.

Click here to watch the image in full resolution.

For more details, please click here. 

 

Lesson 3: Resources at Gainsight

Objectives:

By the end of this lesson, you will be able to

  • Login and work with all the allocated resources

 

[email protected]

Login credentials will be provided by the team. 

Salesforce Chatter

Chatter is a Salesforce collaboration application that helps you connect with people and share business information securely and in real time. It provides collaboration features and capabilities to any application built on the Force.com platform. These collaboration features include real-time feed updates, user profiles, and feeds that allow users to see changes that are important to them. For a developer, this social platform opens up endless possibilities for customization.

To know more about Chatter, you can click the following link:

https://developer.salesforce.com/page/An_Introduction_to_Salesforce_Chatter 

 

Community

A group of real people who are passionate about a subject. They can collaborate on answers, solutions and ideas about the products and services they love.

Do you know that when something isn't working well in your product, your users feel it. If only they had a way to express that to you, wouldn't it be nice. At Gainsight, we capture most of this type of feedback through our Community. The community helps us to gauge how widespread an issue is, since customers can vote on topics. It also lets us engage directly with customers to ask follow-up questions. In many cases, the feedback is straightforward and requires little clarification. If we agree that a request should be prioritized based on customer demand or our own assessment, we can proceed with implementing the solution. One example of a feature that Gainsight implemented based on Community input was to maintain a workflow rule’s logic syntax while the rule was being edited. Customers pointed out that the original behavior was unexpected and confusing. This kind of feedback was perfect to receive through the Community – we could see that many other customers were also frustrated, and we needed minimal digging to understand the problem. An added benefit of using the community is that these posts can be tracked in Gainsight. In our instance of Gainsight, we auto-populate on the Customer360 a table of feature requests from our Community and Support systems. That way, CSMs can quickly see a customer’s full list of requests.

https://community.gainsight.com/gainsight

Gainsight Go (aka, support.gainsight.com)

Watch the video to know about Gainsight Go

About support.gainsight.com

 

At support.gainsight.com, you have a wealth of information about the product, business processes, release notes, training videos and community.

You will be spending hours once you log in to support.gainsight.com.

What are you waiting for, come on, go ahead and start exploring to know about our product. 

Click here to go to the page.

Box 

Box is an online file sharing and content management service for businesses. The company adopted a freemium business model, and provides up to 10 GB of free storage for personal accounts. Box is a cloud computing business which provides file-sharing, collaborating, and other tools for working with files that are uploaded to its servers. Users can determine how their content can be shared with other users.Users may invite others to view and/or edit an account's shared files, upload documents and photos to a shared files folder (and thus share those documents outside of Box), and give other users rights to view shared files.

Box offers three account types: Enterprise, Business and Personal. Depending on the type of account, Box has features such as unlimited storage, custom branding and administrative controls. Other systems, such as Google apps, NetSuite and Salesforce can be integrated with Box.

GitHub

GitHub is a web-based Git repository hosting service. It offers all of the distributed revision control and source code management (SCM) functionality of Git as well as adding its own features. Unlike Git, which is strictly a command-line tool, GitHub provides a Web-based graphical interface and desktop as well as mobile integration. It also provides access control and several collaboration features such as bug tracking, feature requests, task management, and wikis for every project. GitHub offers both plans for private repositories and free accounts, which are usually used to host open-source software projects. As of February 2016, GitHub reports having over 12 million users and over 31 million repositories, making it the largest host of source code in the world. The trademark mascot of GitHub is Octocat, an anthropomorphized cat with octopus limbs.

GitHub is mostly used for code.

In addition to source code, GitHub supports the following formats and features:

  • Issue tracking (including feature requests) with labels, milestones, 'assignees' and a search engine.
  • Documentation, including automatically-rendered README files in a variety of Markdown-like file formats 
  • Wikis
  • Pull requests with code review and comments.
  • Commits history.
  • Graphs: pulse, contributors, commits, code frequency, punch card, network, members.
  • Integrations Directory
  • Unified and split diffs.
  • Email notifications.
  • Option to subscribe someone to notifications by @ mentioning them.
  • Emojis
  • Small Websites can be hosted from public repositories on GitHub. The URL format is http://username.github.io.
  • Nested task-lists within files
  • Visualization of geospatial data 3D render files that can be previewed using a new integrated STL file viewer that displays the files on a 3D canvas. The viewer is powered by WebGL and Three.js.
  • Photoshop's native PSD format can be previewed and compared to previous versions of the same file.

Jenkins

Jenkins is an open source continuous integration tool written in Java. It provides continuous integration services for software development. It is a server-based system running in a servlet container such as Apache Tomcat. It supports SCM tools including AccuRev, CVS, Subversion, Git, Mercurial, Perforce, Clearcase and RTC, and can execute Apache Ant and Apache Maven based projects as well as arbitrary shell scripts and Windows batch commands. The primary developer of Jenkins is Kohsuke Kawaguchi. Released under the MIT License, Jenkins is free software. Builds can be started by various means, including being triggered by commit in a version control system, by scheduling via a cron-like mechanism, by building when other builds have completed, and by requesting a specific build URL.

To summarize, Jenkins provides an easy-to-use so-called continuous integration system, making it easier for developers to integrate changes to the project, and making it easier for users to obtain a fresh build. The automated, continuous build increases the productivity.

Jira

JIRA is Atlassian's issue and project tracking tool. JIRA allows you to track any kind of unit of work (be it an issue, bug, story, project task, etc.) through a predefined workflow. The name "JIRA" is actually inherited from the Japanese word "Gojira" which means "Godzilla". The basic use of this tool is to track issues, and bugs related to your software and mobile apps. It is also used for project management. The JIRA dashboard consists of many useful functions and features which make handling of issues easy. Both the unit (what you call your item of work) and the workflow (the steps that item takes from open to close) can be highly customized for your team's specific requirements, whether simple or more complex. On top of all that, JIRA's really good at tracking (via detailed, custom reports and dashboards) where all of your project items/issues lie at a teamwide, company or individual level - for example, what are all of the issues assigned to me, created in the last 7 days?


Collaboration is also a big point of emphasis in JIRA - @mentioning, formatted commenting , and sharing issues via email all help make your work more visible to your teams so folks stay on the same page throughout their project, release, or set of tasks. JIRA issue would track bug or issue that underlies the project. Once you have imported project then you can create issues. Under Issues, you will find other useful features like

  • Issue Types
  • Workflow's
  • Screens
  • Fields
  • Issue Attributes

Watch the video on how to use JIRA at Gainsight. (Important)

Learn more about JIRA here: https://www.atlassian.com/software/jira

Zoom

Zoom Video Communications (known simply as “Zoom”) is a U.S.-based company that provides cloud-based video communications. Offering both cloud meeting and webinar software, Zoom is most known for Zoom Cloud Meetings, also referred to as "Zoom" by users, which combines video conferencing, online meetings, and mobile collaboration into one platform.

Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-defined conference room solution into one easy-to-use platform. Our solution offers the best video, audio, and wireless screen-sharing experience across Windows, Mac, iOS, Android, Blackberry, Linux, Zoom Rooms, and H.323/SIP room systems. Founded in 2011, Zoom's mission is to develop a people-centric cloud service that transforms the real-time collaboration experience and improves the quality and effectiveness of communications forever.

To sign-in, simply go to https://zoom.us and click on "Login." From there you can Login using Google, Facebook, or your already existing Zoom account. You can also login using your company SSO (single-sign-on)

 

GoToMeeting

GoToMeeting is an electronic conference room. To participate in a meeting requires you to do two steps: log onto the site, so you can see the screen display of the presenter; and call into the site, either with your computer-attached mic and headphone or a standard telephone. Once you have completed both of these steps, you will be a full participant in the meeting. When you are invited to a GoToMeeting (GTM), you will received a link--just click it--and dial-in information. The first time you participate in a GoToMeeting, it will download a small applet (piece of software) on your PC to make sure you are able to see the presenter's screen. This software is safe and small. If you are "calling" in with your headset and microphone that is attached to your computer, no need to dial, after you have logged onto the meeting, simply click the radio button "Use Mic & Speakers", in the Audio portion of the GTM control panel that pops up on your screen. If you are dialing in with a standard telephone, use the numbers from the invitation to call (it will generally be a far-off area code), enter the access code (also from your invitation), and then enter the audio pin that shows on the GTM control panel.

As a courtesy to other participants, please make sure that your phone or computer mic is mutable. If you are not speaking, please keep your phone muted in order to reduce background noise. Also know that logging on to see the shared screens and calling in on your telephone (that offers muting) will improve the overall performance of GoToMeeting!

 

Lesson 4: Gainsight On Gainsight (GonG)

Objectives:

By the end of this lesson, you will be able to

  • Understand GonG and start working with it effectively

 

Gainsight on Gainsight

GonG stands for Gainsight on Gainsight. GonG is a production environment that's used to run our business and let us treat it as such.

How do I access GonG?

You need to have a login to Salesforce.com environment for logging into GonG. The key areas that you will want to check out are:

  • Chatter in Salesforce.com
  • Dashboards in Gainsight

For more information on GonG, click here. 

State whether the following statement is either True or False. "Success For All is one of our core values at Gainsight."

  • True
  • False

Which of the following are the resources that are NOT used in Gainsight?

  • Jhoomla
  • GitHub
  • Chatter

GonG stands for Gainsight on Gainsight. GonG is a production environment that's used to run our business. You need to have a login to Salesforce.com environment for logging into GonG. ."

  • False
  • True