Atlassian Training: JIRA & Confluence

Welcome to Knockout Gaming's guide to Atlassians' tools: JIRA and Confluence.

You'll find out exactly what these amazing tools do, what value they hold to us and how to manage your way around them. 

Enjoy!

JIRA

Before your proceed..

You'll need some headphones for this course as it contains some audio as part of the content.

When you're ready, click "Start Course" in the top right of this text.

What is JIRA?

In a nutshell:

JIRA is a tool developed by Australian Company Atlassian. It is used for bug tracking, issue tracking, and project management. 

The basic use of this tool is to track issues, and bugs related to your software and mobile apps.


Useless but fun fact:

Useless but fun fact...

The name "JIRA" is actually inherited from the Japanese word "Gojira" which means "Godzilla". 


Check this out:

Watch this video for a demo on what JIRA is and how it works...

 

Why do you think that WE use JIRA @ Knockout?

Match the sentences together:
  • To track
    all the tickets that developers get
  • To priortise
    the workload
  • To assign
    relevant people to relevant tasks
  • To get reports
    of what needs doing and when in a simple overview

Stuff you need to know about JIRA

Some important things to note:

  • If you have an issue that isn't raised through JIRA, it will never be picked up by the relevant person or department - If for example you have a problem with something not loading on the site and you go and speak in person to a developer, they might forget. Raise a JIRA so it can be assigned accordingly
  • NEVER use JIRA to communicate anything to a player - It's strictly for internal use and to do otherwise is a breach of IT security.
  • Don't send a JIRA and then harass the department/person responsible - There will almost always be a good reason they didn't get to it yet. Patience is key!
  • Check your emails regularly - the tickets might be assigned back to you for your input or further information. Once it's in your queue, you own the issue and questions will be asked if you don't pick it up.

How to create a ticket in JIRA

First things first...

Go to https://knockoutdev.atlassian.net/secure/Dashboard.jspa and add it to your bookmarks.

Then follow these steps:

  • Click on "CREATE"


  • Boxes/Fields - Click on the information button for a detailed description of what goes where


  • Assignee - If you know who the ticket needs to go to and this option is visible, change the name using the drop down menu. Otherwise it'll be put in a queue to be assigned by Russell.


Let's get physical...

OK.. so now you know exactly how raise a ticket. Awesome! 

It's exercise time now. No! Not at the gym but you're going to put JIRA into practice!

Go ahead and create a ticket assigned to Sean McDonnell and tell me that the training courses have suddenly gone off-line. Place this under the project "Operations"

The course is complete when you get feedback from Sean via JIRA. 

Confluence

Before you proceed...

You'll need some headphones for this course as it contains some audio as part of the content.

When you're ready, click "Start Course" in the top right of this text.


What is Confluence?

What is "Confluence"?

"Confluence" is another tool developed by Australian Company Atlassian. It's essentially a team collaboration software.

The basic use of this tool is to track and share knowledge of experience learned, and a holding area for data to be used as a kind of internal knowledge-base.

Think of Wikipedia, but for each company that uses it having their own version of it.



Check this out:

Watch this video for a demo on what Confluence is and how it works...

 

Why do you think we use Confluence @ Knockout?

  • Save data that the whole company can refer to
  • To communicate important internal notes
  • It looks pretty
  • To have a home for all our learning material
  • It's geeky
  • Making notes for meetings/discussions
  • Protect our data across sites
Select all the answers that apply. Clue: There are 5.

Stuff you need to know about Confluence

Some important things to note:

  • Information stored in Confluence is strictly confidential and should never be shared with anyone outside of Knockout Gaming.
  • As a CS agent, if you feel that there is a need for an article, run it past your manager first so we don't end up with a lot of repeated information.
  • You can find pretty much anything that we collectively know as a company so you'll be sure to find a lot of useful information on Confluence.
  • Labels are key... you might write a fantastic article about how to deal with an issue. It needs to be searchable for your peers though so remember to put them in for others.
  • The business language for Knockout is English. Articles should only be uploaded in English.
  • Once created, you can't delete a tree in Confluence

Confluence navigation...

Drop the answers on to each function/feature of the page:
  • Create a new page
  • Search
  • Projects I belong to
  • Feed of updates

Page creation

Drop the answers on to each function/feature of the page:
  • Breadcrumbs
  • Save & publish
  • Preview (before publishing)
  • Content area
  • "Word style" editor
  • Labels

Put it into practice!

Now that you're all professional...

Go and make a page on Confluence by clicking here and signing in with your credentials.

Place the article under the space "Sandbox".

Don't make it too in depth for now, it's just to get the grasp on how to do it.

Finish!

Congratulations, you made it! 

You've just completed the training for Atlassian JIRA & Confluence! 



Bravo to you :)