Zenergi Knowledge Review

Zenergi Knowledge Review

The Zen Way

If answering the phone, you should pick up within

  • 3 Rings
  • 4 Rings
  • 5 Rings

In your own words, what are the important features of a successful phone call?

What should you do at the end of every call, especially negative one’s?

A problem is an...

A problem is an  to show the customer what we can do

When should you give an account or customer more attention than normal?

Industry Knowledge

Match the correct electricity meter types to their profile classes

  • A meter with a profile class of 03
    Non Half Hourly Meter
  • A meter with a profile class of 00
    Half Hourly Meter

If a Customer's VAT status is de-Minimis, what do they pay

  • Full Rate VAT (20 %), NO CCL Charge
  • Full Rate VAT (20 %), WITH CCL Charge
  • Reduced Rate VAT (5%) NO CCL Charge
  • Reduced Rate VAT (5%) WITH CCL Charge
  • No VAT Applicable NO CCL Charge
  • No VAT Applicable WITH CCL Charge

What does FIT stand for?

What does CCL stand for?

What is a VA School?

What is the definition of a de-energised supply?

  • Fuses removed from the meter
  • Meter removed
  • Cable removed
  • Gas pipe blocked

What does MOP stand for and what is it?

Untitled single choice question

  • Put your answer option here
  • Put your answer option here

Untitled text matching question

  • Define your key...
    Define your answer...
  • Define your key...
    Define your answer...

Match the correct terminologies below

  • Transportation costs are found in
    Gas prices
  • Transmission costs are found in
    Electricity prices
  • BSUOS is a charge found in
    Electricity charges
  • Unallocated charges
    Gas charges

What is an IGT?

What is a DEC and who needs one?

How many kWh's are there in a Gigawatt?

  • 1,000,000
  • 100,000
  • 1000
  • 100

What's the difference between a Bursar and a School Business Manager?

What is the standard registration time for a gas meter?

  • 15 Working Days
  • 30 Calendar Days
  • 5 Working Days
  • 10 Calendar Days

Who are the EFA?

What’s the most important thing to do when a customer is not happy and wants to tell you about it?

What is a Day Ahead price?

What does base-load means in relation to electricity consumption?

If a customer says they have a BMS, what does it mean?

What do we do if a customer says they are getting a comparative price to benchmark us?

Role Specific

What would you do if a Customer asked for HH Data?

Click on the invoice where you would find the MD

Click where you would find the p/kwh Gas unit rate being charged to the customer and click the total invoice amount excluding VAT

Please click the line items you would need to include to compare this invoice to a fully delivered quote from another provider?

What does LOA stand for and why do we need one for each customer?

When is an ECD (Emergency Contact Details) form required from the customer?

  • The Customer has a Gas supply which uses over 12,000 kWh
  • The Customer has a Gas supply which uses over 132,000 kWh
  • The Customer has a Gas supply which uses over 532,000 kWh
  • The Customer has a Gas supply which uses over 732,000 kWh
  • The Customer has a Gas supply which uses over 932,000 kWh
  • The Customer has a Gas supply which uses over 1,000,000 kWh

What would you deem an acceptable amount (financial value or percentage of contract value) to change a supplier at contract renewal?

Your Feedback

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