T-kash TDR Test

T-kash TDR Test

When one registers for T-kash, which statement(s) are TRUE on how to Activate a T-kash Account ? Select All That Apply

  • a. After successful registration you will receive a welcome SMS from T-kash.
  • b. Go to your T-kash Menu or dial *160# and Select ‘Activate’
  • c. Enter your ID Number and Date of Birth-format: dd/mm/yyyy.
  • d. Enter a new PIN-Choose a PIN you can easily remember.
  • e. Enter your New PIN again, confirm details and a successful message will be sent.

What is a T-kash Code ?

  • a. The new name for T-kash Agent numbers.
  • b. Another name for your T-kash Pin.
  • c. It’s an 8 digit redeem code used by T-kash customer to withdraw money from an agent or make payments at a merchant.
  • b. Another name for your T-kash Pin.

How many times can you redeem a particular T-kash Code ?

  • a. Twice Only
  • b. Once Only
  • c. It can be used multiple times until you have a zero balance
  • d. All of the above

On any given day the maximum number of T-kash Codes you can generate is ?

  • a. 10 Per Hour
  • b. 12 Per Hour
  • c.Unlimited
  • d.100 Per Day

To use T-kash to pay for goods and services the Merchant must have a Till Number.

  • True
  • False

If you forget your T-kash pin, you can call customer care to remind you the same exact PIN.

  • True
  • False

From the list, select all possible ways a T-kash Agent can withdraw money from their Agent Till ?

  • a. Another Agent
  • b. Bank Agent
  • c. Send to their T-kash Account
  • d. ATM
  • e. None of the above

You can register for T-kash by calling customer care.

  • True
  • False

Which statements are TRUE with regards to the T-kash invitation code? Please select all that apply.

  • a. A Telkom customer can send an invitation code to only Telkom customers.
  • b. A Telkom customer can send an invitation code to anyone.
  • c. The inviter can send invitation messages to all their contacts.
  • d. The invited person will visit any Telkom Shop countrywide to register.
  • e. All of the above

How many times can you redeem a particular T-kash Code?

  • a.It can be used multiple times until you have a zero balance
  • b. Only Once

From list below select the confirmation details you see as a flash message before sending money to a registered T-kash recipient. Select all that apply.

  • a. Recipient Name
  • b. Recipient Number
  • c. Amount
  • d. Date and Time
  • e.Transaction Cost

Please select all the information that an Agent see’s when a customer is redeeming a T-kash Code. Select all that apply.

  • a. Customer Name
  • b. Customer Number
  • c. Transaction amount
  • d. Date and Time

How many digits is a T-kash PIN ?

  • a. 6 digits
  • b. 5 digits
  • c. 4 digits

When withdrawing from an ATM, a T-kash customer requires. Select all that apply.

  • a. T-kash Code
  • b. Generated one ATM PIN
  • c. ID
  • d.All of the Above

Please select all the reasons that can make a T-kash Code fail to redeem. Select all that apply.

  • a. Insufficient funds.
  • b. Expired time (More than 10 minutes).
  • c. Already redeemed.
  • d. Wrong agent number.

You can register for T-kash without a Telkom line.

  • True
  • False

You can buy BOTH data and voice bundles for your OWN line using T-kash.

  • True
  • False

You can buy BOTH data and voice bundles for a friend's Telkom line using T-kash.

  • True
  • False

A T-kash Code is valid for ?

  • a. 7 days
  • b. 3 minutes
  • c. 10 minutes
  • d. 24 hours

When paying for goods and services using T-kash, the T-kash Code generated MUST be exactly the same as the amount of goods or services bought.

  • True
  • False

A payment voucher sent to customer on another network is valid for_____ days.

  • a. 1 day
  • b. 3 days
  • c. 7 days
  • d. 21 days

A T-kash customer can send money to a Telkom customer who is not registered for T-kash.

  • True
  • False

The contact lookup “opt-out” menu option prevents T-kash customer from seeing your name when sending you money.

  • True
  • False

A T-kash user PIN expires every.

  • a. 3 months.
  • b. 6 months.
  • c. Never expires but can be changed.

If a T-kash customer send’s money to a Safaricom customer, the customer can redeem the voucher at an M-Pesa agent.

  • True
  • False

If a payment voucher sent to a none-registered customer expires, the recipient can only receive another one by.

  • a. Calling customer care.
  • b. Asking the sender to initiate another transaction.
  • c. All of the above.

What are viable fixes if you don’t receive a T-kash Code after generating one ?Select all that apply.

  • a. Call customer care
  • b. Check to see if your SMS inbox is full and delete old SMS if that’s the case
  • c. Charge your phone
  • d. None of the Above

To receive your reward for inviting a friend, the friend must. Select all that apply.

  • a. Register for T-kash within 7 days
  • b. Register in person at a T-kash agent
  • c. Give the T-kash agent the invitation code during registration
  • d. Call customer care
  • e.None of the Above

Only Kenyan citizens are allowed to have a T-kash account.

  • True
  • False

You can redeem a T-kash Code at any T-kash agent.

  • True
  • False

From the list of identification documents below, which ones are used for T-kash registration? Select all that apply.

  • a. National ID
  • b. Valid Passport
  • c. Alien ID

How many recent transactions can a customer view in the mini-statement option of the “ My Account” menu.

  • a. 10
  • b. 15
  • c.5
  • d. 20

How much is it to generate a T-kash Code ?

  • a. 1 shilling
  • b. 50 cents
  • c. Free
  • d. None of the Above

You can save a maximum of________ T-kash favourite contacts.

  • a. 10
  • b. 5
  • c. Unlimited

Can a customer send money to another network using T-kash ?

  • Yes
  • No

In the T-kash menu you can create a favourite. Select all that apply.

  • a. Contact
  • b. Biller
  • c. Bank
  • d. None of the above

If you have a registered Telkom SIM, you can self-register for T-kash at home , you don’t need to go to a Telkom Shop or T-kash agent

  • True
  • False

What is a T-kash Code ?

  • a. The new name for T-kash Agent numbers.
  • b. Another name for your T-kash PIN.
  • c. It is an 8 digit redeem code used by T-kash customer to withdraw money from an agent or make payments to a merchant.
  • d. None of the above

You can invite a friend to join T-kash using the customer menu.

  • True
  • False

During a T-kash customer withdrawal, once you enter the withdrawal amount and generate a T-kash Code, you can withdraw? Select all that apply

  • a. The same exact amount
  • b. A smaller amount
  • c. An amount greater than your account balance
  • d. None of the above

A T-kash ATM withdrawal can only be made at the customer’s own Bank ATM.

  • True
  • False

A T-kash customer can request for a refund for money sent to the wrong number.

  • True
  • False

When redeeming a T-kash Code at a T-kash agent you do not need your ID.

  • True
  • False

When sending money to another network, the recipient will receive a payment voucher.

  • True
  • False

You can have a maximum of _____ T-kash accounts ?

  • a. 10
  • b. 5
  • c. 2
  • d. 1

Please select all the details that are required to activate a registered T-kash Account.Select all that apply.

  • a. Date of Birth
  • b. ID Number
  • c. New PIN
  • d. Birth Certificate

T-kash customer transactions have a maximum daily limit of.

  • a. KES 70,000
  • b. KES 100,000
  • c. KES 140,000

Customer to Customer transactions have a limit of KES____per transaction.

  • a. KES 70,000
  • b. KES 100,000
  • c. KES 140,000

A customer T-kash wallet can contain a maximum of KES_______.

  • a. KES 70,000
  • b. KES 100,000
  • c. KES 140,000

A T-kash agent can make a deposit reversal within______ of the transaction.

  • a. 10 minutes
  • b. 1 hour
  • c. 24 hour
  • d. 7 days

To access the T-kash CUSTOMER care  helpline you dial.

  • a. 140
  • b.150
  • c.160

To access the T-kash AGENT helpline you dial.

  • a. 140
  • b. 150
  • c. 160

To access T-kash MERCHANT helpline you dial.

  • a. 140
  • b. 150
  • c. 160

A T-kash agent can withdraw cash from another T-kash agent.

  • True
  • False

You can have more than one primary assistant on an agent Till.

  • True
  • False

000 is the default assistant ID for the T-kash primary assistant.

  • Yes
  • No

Only the primary assistant can "Move Money" from the agent Till.

  • True
  • False

T-kash agents are allowed to perform remote deposits on behalf of customers who are not present.

  • False
  • True

A T-kash agent can buy float from another T-kash agent.

  • True
  • False

T-kash agents should go to Telkom shops to ask for T-kash branding and merchandising materials.

  • True
  • False

Telkom will brand and paint T-kash all agent outlets on behalf of their owners.

  • True
  • False

A T-kash Merchant can perform a partial customer refund.

  • True
  • False

What does the "Give Cash" Agent Till menu option allow a T-kash agent to do ?

  • a. Make a cash withdrawal for a registered T-kash customer.
  • b. Make a cash withdrawal for a none-registered T-kash customer.
  • c. Make a cash withdrawal for another T-kash Agent.

What does the "Cash Withdrawal"  Agent Till menu option allow a T-kash agent to do ?

  • a. Make a cash withdrawal for a registered T-kash customer.
  • b. Make a cash withdrawal for a none-registered T-kash customer.
  • c. Make a cash withdrawal for another T-kash Agent.

What does the "Withdraw Cash" Agent Till menu option allow a T-kash agent to do ?

  • a. Make a cash withdrawal for a registered T-kash customer.
  • b. Make a cash withdrawal for a none-registered T-kash customer.
  • c. Make a cash withdrawal for another T-kash Agent.

If an agent needs to swap an agent Till SIM they should. Select all that apply.

  • a. Contact their TDR
  • b. Contact their Head Office
  • c. Visit a Telkom Shop