VO1- Cyprexx Services Overview (copy)

This course provides field service vendors with an introduction to Cyprexx Services and a basic overview of Cyprexx departments and their functions.

Cyprexx Services Overview (copy)

1. About Us...

 

 

 

 

Who We Are

We are a full-service field services company with over twenty years of experience providing a wide variety of services to mortgage lenders, investors, brokers, and asset management firms.

Our Mission Statement:

The Cyprexx mission is to set the standard by which default mortgage services are measured; enabling our clients to effectively manage default losses and ultimately promote home ownership.

2. Cyprexx is comprised of several departments that jointly serve our clients:

Inspections REO Services Vendor Support
Repairs Winterizations Pre-foreclosure
Utilities Quality Assurance Vacant Property Registration

 

3. Inspections

 

We perform various types of inspections that enable our clients to make informed decisions about their assets including occupancy verifications, contact inspections, field inspections, etc.

Inquiries should be sent to [email protected].

4. InvisiBoard™

 

 

 

 

 

Servicers are requesting clear window boarding using polycarbonate sheets instead of the commonly used plywood to make the street view more attractive. This better view is compromised when an obvious crossbar shows across the clear boarding and is visible from the street. The InvisiBoard™ unique installation method solves this unsightly problem. For more information, contact (813) 387-5875.

5. Pre-Foreclosure

 

Our Pre-foreclosure department services properties that are in default but have not yet begun the foreclosure process. These properties are still owned by the borrower (not the bank). At this stage, the bank is interested in protecting the asset, but only to a certain extent.

Services usually include:

  • Securing (lock change)
  • Winterization (if requested)
  • Lawn service (initial and recurring maintenance)

 

6. Quality Assurance

 

The Quality Assurance team regularly inspects properties we have serviced to ensure that our quality expectations are met and that all safety hazards have been reported and/or addressed. 

7. REO Services

 

REO stands for Real Estate Owned and refers to properties, many of which are foreclosures, that are owned by banks (our clients).

Services may include:

Initial Services (a.k.a. 'trash-out'):

  • Lawn service
  • Sales clean
  • Debris removal
  • Winterization (if requested)

Recurring Maintenance:

  • Lawn cuts
  • Interior refresh cleans
  • Property visits

 

8. Repairs

 

Our Repairs department manages limited to full-scale repair projects, allowing our clients to manage their repair processes more efficiently by utilizing our consistent bid approach.

9. Utilities

Our Utilities department supports other internal departments by managing public utility services such as natural gas, power, water, etc. and coordinating inspections by licensed electrical and plumbing professionals as needed.

10. Vacant Property Registration

 

We have a dedicated team that registers properties with the appropriate municipalities, cities, and other entities that have introduced vacant property registration requirements. 

11. Vendor Support

 

Our Vendor Support team is here to guide you through the onboarding process and throughout your partnership with Cyprexx. Any questions or concerns can be emailed to [email protected].

12. Winterizations

 

Our Winterizations department provides winterizations, de-winterizations, and minor plumbing-related repairs as requested.

13. You should know...

  • REO Preservation
    Properties in this phase are owned by the banks
  • Preforeclosure
    Properties in this phase are still owned by the borrower
  • Initial Services
    Sometimes referred to as a 'trash-out' and typically consists of debris removal, sales clean, and lawn service
  • Maintenance
    Typically consists of recurring interior 'refresh' cleans or lawn service

14. TRUE or FALSE

  • If you have any questions or concerns during the onboarding process, you may send an email to [email protected] for assistance.

15. Congratulations! You have reached the end of this course.

 

YOU MUST SUBMIT YOUR RESULTS BEFORE EXITING OR YOUR RESULTS WILL NOT BE SAVED.

 

Follow these steps to ensure your results are saved and submitted:

1) Go to the Home screen by clicking on the 'Home' button (example shown below).

 

 

 

2) Be sure you click the 'Submit Results' button (example shown below). 

 

 

 

 

3) If prompted again, please confirm that you are ready to submit your results by clicking 'OK, submit results' (example shown below).