What is Coaching?

Coaching

Welcome

Welcome!

Whether you play a leadership role in a store, an office or a distribution centre, you need to know when to shift from the role of manager—to mentor—to coach.

This Learning Burst introduces you to the role of coaching—one of Holt Renfrew's key leadership behaviours.

Learning Objectives

After completing this course, you will be able to:

• Explain the difference between managing, mentoring and coaching;

 • Recognize when best to manage, mentor, or coach; and

• Give a standard definition of coaching as it is used in business today.

Defining Roles

As a leader at Holt Renfrew,  you are called upon to play different roles. How do you think these roles differ?

Drag each of the “activities” to the role that you think they belong to. When you are finished, click Submit.

  • Manager
    Gives driection
  • Mentor
    Gives advice to help Colleagues achieve development goals
  • Coach
    Challenges and shifts perspectives so Colleagues see new possibilities

Defining Roles

As a leader at Holt Renfrew,  you are called upon to play different roles. How do you think these roles differ?

Drag each of the “activities” to the role that you think they belong to. When you are finished, click Submit.

  • Manager
    Rates performance
  • Mentor
    Draws from their own experience to guide Colleagues
  • Coach
    Facilitates change and raises awareness

Defining Roles

  • Manager
    Shares their vision and aligns Colleagues with it
  • Mentor
    Provides expertise for specific development required
  • Coach
    Creates an environment for Colleagues to work out their own solutions

The Tell-Ask Continuum

The roles of manager, mentor and coach can be placed at different points along the continuum. 

Click where you think Manager belongs on the continuum.  

When finished, click Submit.

The Tell-Ask Continuum

The roles of manager, mentor and coach can be placed at different points along the continuum. 

Click where you think Mentor belongs on the continuum.

When finished, click Submit.

The Tell-Ask Continuum

The roles of coach, mentor and coach can be placed at different points along the continuum. 

Click where you think Coach belongs on the continuum.

When finished, click Submit.

Key Differences in Roles

Most of us know exactly what it looks like to wear the manager hat. When you employ this style of leadership, you tell Colleagues what to do, how to do it, and when you expect it done.

It’s a little more challenging to differentiate between mentoring and coaching as they are often incorrectly used as synonyms. The following table outlines some of the key differences between these two leadership styles.

A mentor ...

A coach ...

Tells about their knowledge, lessons-learned, and experience to enable you to learn from their experience

Asks you thought-provoking questions to enable you to learn from your own experience

Has skill or expertise in an area (often technical) that you need to gain proficiency in

Recognizes and helps you recognize your own skill and expertise

Has great answers Asks great questions

 

Style Agility

As a leader at Holts, there may be times when you are required to wear three different hats – of manager, mentor, and coach – in one conversation.

 

Drag each of the activities to the role they best represent. When you are finished, click Submit
  • Manager
    Delegate a project to a colleague
  • Mentor
    Share a bit about how you approached a similar project in the past
  • Coach
    Ask the colleague to let you know how they are going to approach the project

Check Your Knowledge

Match each activity to the role by clicking on an activity and dragging it to the proper role. When you are finished, click Submit.
  • Coach
    Challenges and shifts perspectives so Colleagues see new possibilities
  • Mentor
    Gives advice to help the Colleague achieve development goals
  • Manager
    Gives direction and rates performance

Check Your Knowledge

  • “Coaching and/or Mentoring is partnering with colleagues in a thought-provoking and creative process that inspires them to maximize their personal and professional potential.”

Select whether you think the following statement is True or False. When you are finished, click Submit.

 

This definition comes from the International Coach Federation:

Check Your Knowledge

  • Must have prior experience with the challenges the Colleague is discussing with you.
  • Ask Colleagues questions to help them clarify their thoughts, goals, and next steps.
  • Give advice, but more subtly than you would as a mentor.
  • Ask Colleagues questions that will lead them to the conclusion you know is best for them.
  • Show Colleagues how to perform a task that is new to them.

Select the best answer to the following question. When you are finished, click Submit.

 

In what way does coaching differ from managing and mentoring? When coaching, you…

Recap

If you remember only three things, remember this: 

1. An effective leader must play different roles of managing, mentoring, and coaching as appropriate for the situation. 

2. At Holt Renfrew, we use coaching to help Colleagues discover, clarify, and align with what they want to achieve; encourage self discovery; elicit Colleague-generated strategies and solutions; and drive Colleague ownership. 

3. Coaching is not about giving the right answers, it’s about asking the right questions.