Total Quality Management

Identify the definition of the principles of Total Quality Management

Objectives

 

  • An introduction to the concept of Total Quality Management
  • A description of the eight Total Quality Management Principles  
  • A test of the knowledge learned on Total Quality Management Principles 

Total Quality Management

 

Total Quality Management is a systematic process that focuses on the continual improvement of the quality of goods and services

TQM Principles

There are eight principles that create the foundation for Total Quality Management. They are outlined next.

1. Customer Focus

The customer decides whether the quality of the product or service os acceptable or not. 

2. Integrated SystemEmployees on every level should have an understanding of the organization's core values, vision, mission, and performance of the organization

TQM Principles

3. Total Employee Involvement

Employees are involved in decision making within the organization, and have shared goals to work together towards. 

4. Process Centred

The continual improvement of processes within the organization. 

TQM Principles

5. Strategic and Systematic Approach

Making quality a priority in the strategic plan of the organization.

6. Continuous Improvement

Encourages the organization to be creative and innovative in finding better ways to do things and improve processes.

TQM Principles

7. Fact-based Decision Making

Make decisions based on results and data.

8. Communication

Making effective communication a priority for the organization.

Test Your Knowledge!

Match the title of the principle to it's description!

  • Continual Improvement
    encourages the organization to be creative and innovative in finding better ways to do things and improve processes.
  • Customer Focus
    The customer decides whether the quality of the product or service os acceptable or not.
  • Total Employee Involvement
    Employees are involved in decision making within the organization, and have shared goals to work together towards.
  • Strategic and Systematic Approach
    Making Quality a priority in the strategy of the organization.

Refrences

http://asq.org/learn-about-quality/total-quality-management/overview/overview.html

Haccoun, R., & Sacks, A. (2016). Managing performance through training and        development: Seventh Edition. Toronto: Nelson.