Understanding Threats in a Shopping Centre



By continuing with this course you agree that:

  • You are the person logged into this e-learning account.
  • This module is not being undertaken by a third party.
  • You are alone and not being helped by anyone else.
  • You understand that failure to comply with the above is against data protection regulations, Hammerson training policy and can be considered as misconduct.

Please be aware that elements of this course contain audio and visual aids therefore speakers or headphones are required.

Aims & Objectives

The objectives of the course are designed to develop the following areas:

  • To identify and understand a variety of threats to your Centre
  • To understand threat and response levels
  • To consider your response in an extreme threat
  • To help identify suspicious packages and letters
  • To consider the elements of the ‘Risk’ model
  • To use a common tool for effective communication
  • To remember the command structure for an incident or pre-planned event

By continuing you agree that you have understood the above objectives

What is a threat?

What is a Threat

Threat Categories

Specific Threats

Threat Levels

Who sets UK threat levels?


Available Intelligence

Terrorist Capability

Terrorist Intentions and Timescale

How can you respond?

How can you respond?

How can you respond?

Please rearrange the threat definitions shown on the right of the screen with the correct threat levels on the left.

    Means an attack is expected imminently
    Means an attack is highly likely
    Means an attack is a strong possibility
    Means an attack is possible, but not likely
  • LOW
    Means an attack is unlikely

Please Select the Current UK Threat Level

  • LOW - means an attack is unlikely.
  • MODERATE - means an attack is possible, but not likely
  • SUBSTANTIAL - means an attack is a strong possibility
  • SEVERE - means an attack is highly likely
  • CRITICAL - means an attack is expected imminently

Stay Safe Video

Stay Safe Advice Video



How to respond

Basic Investigation

Hammerson Response Levels

Risk Model Part 1

Risk Model Part 2

Basic Command Structure

Reminders & Knowledge Check

From the list below select the 3 categories that all threats fit in to

  • Repetitional
  • Accidental
  • Severe
  • Human
  • Negligence
  • Moderate
  • Deliberate
  • Natural
  • Environmental

Select the Hammerson response level that reflects this statement: ‘Additional and sustainable protective security measures reflecting the broad nature of the threat, combined with specific and geographical vulnerabilities and judgments on acceptable risk

  • Normal
  • Heightened
  • Exceptional

The METHANE mnemonic is used by the emergency services and Hammerson to help staff to communicate important information quickly and effectively. Please take time to look at the Methane mnemonic on this page and assign the definitions to the letter.

  • M
    Major Incident Declared
  • E
    Exact Location
  • T
    Type of Incident
  • H
  • A
  • N
    Number, Type, Severity of Casualties
  • E
    Emergency Services

Please select the two components that make up the definition of ‘risk’ as discussed earlier in the module.

  • Environment
  • Weather
  • Intent
  • Security
  • Threat
  • Predictability
  • Management
  • Vulnerability

Please match the function of each member of the command team by dragging the correct definition the command team role

  • Gold
    Strategic Commander
  • Silver
    Tactical Commander
  • Bronze
    Operational Commander

Thank You