Responsible Beverage Sales and Service On-Sale Training for Licensees & Staff

Introduction

TABLE OF CONTENTS

Project Safer Says Thanks to the Following:

Chapter 1

1.1 DEPT OF ALCOHOLIC BEVERAGE CONTROL

Alcoholic Beverage Control

Alcoholic Beverage Control

Alcoholic Beverage Control

Interfering With an Inspection

Community Relations

Community Relations

Community Relations

Community Relations

Community Relations

20 Foot Area of Control

Objectionable Conditions

Illegal Activities

Age Requirements to Serve Alcohol

1.2 LICENSE TYPES

License Types

License Types

All Age License Types

21 & Over License Types

Sales Off Hours

Penalties for Sales Off Hours

1.3 LIABILITIES

Three Kinds of Liability

Administrative Liability

Criminal Liability

Criminal Liability

Civil Liability

Civil Liability

Civil Liability

California Civil Liability

Civil Liability

CHAPTER 1 REVIEW

Chapter 2

2.1 IDENTIFYING MINORS, RECOGNIZING TACTICS, & UNDERSTANDING DECOYS

Sales to Minors

Identifying Minors

Behaviors to Consider

Additional Indicators

Common Tactics Used By Underaged Persons

Defenses Available for Selling to a Minor:

Decoys

ABC Rules for Decoys

Remember

2.2 T.R.A.C.E.

T.R.A.C.E.

T.R.A.C.E.

T.R.A.C.E.

2.3 ACCEPTABLE FORMS OF I.D.

Acceptable Forms of I.D.

Necessary Elements

California Drivers Licenses

Bona Fide

Non-Bona Fide

2.4 VERIFICATION TECHNIQUE

Verification Technique

Feel

I.D. Textures

Circled Security Features Can Be Felt

Feel

Look

What do you see?

Under 21 Vertical Format

Where is the Main Photo?

Driver License / I.D. Numbers

Counterfeit vs. Genuine

Look on Back

Other Fake I.D. Indicators

Take a Closer Look!

Micro-printing

Security feature found using ultra violet light

Ask

Still Have Doubts?

Ask for 2nd Form of I.D.

Give Back

Can You Confiscate a Fake I.D.?

If You're Still in Doubt...

I.D. Scanners

Scanner Limitations

2.5 CONSEQUENCES FOR UNDERAGE SALES

Sales to Minors

Minors in Possession

Additionally...

What Would You Do?

What Would You Do?

What Would You Do?

CHAPTER 2 REVIEW

Chapter 3

3.1 PREVENTING SALES TO INTOXICATED CUSTOMERS

Sales to Intoxicated Customers

Blood Alcohol Concentration

Blood Alcohol Concentration

Blood Alcohol Concentration

Blood Alcohol Concentration

3.2 IDENTIFYING INTOXICATED CUSTOMERS

Sale to Obviously Intoxicated Person

Definition of Obviously

Communication

Relaxed Inhibitions

Impaired Motor Skills

Slowed Reaction Time

Impaired Judgment

Additional Signs of Intoxication

3.3 TRAFFIC LIGHT SYSTEM

Traffic Light System

Green

Yellow

Red

3.4 STANDARD SERVING SIZES

Standard Serving Size

Standard Serving Size

Standard Serving Size

Drink Calculations

Drink Calculations - Margarita

Margarita = 2.4 Standard Servings

Drink Calculations - Mojito

Mojito = 1 Standard Serving

Standard Serving Size

Accurate Drink Counting

Accurate Drink Counting

3.5 ALCOHOL - PHYSIOLOGICALLY

Alcohol Absorption

Sample California DMV Drink Chart Guide

Drink Counting & Body Estimations

Rate of Process

3.6 CONTRIBUTING FACTORS & PACING ALCOHOL CONSUMPTION

Factors Contributing to Effects of Alcohol

Factors Contributing to Effects of Alcohol

Factors Contributing to Effects of Alcohol

Factors Contributing to Effects of Alcohol

Pacing Guest Consumption

Suggest Alternatives

Protein vs. Carbohydrates

3.7 DRINKING DRIVERS

Driving Under the Influence (DUI)

Intoxicated Customer Driving?

This is Jackie

Jackie's Car

Jackie Now

Jackie's Ad

Arranging an Alternative Ride

3.8 PUBLIC INTOXICATION & HABITUAL DRUNKARDS

Public Intoxication 647 (F)PC

Habitual Drunkards

Penalties for Sales to Either:

What Would You Do?

What Would You Do?

How They Did It?

CHAPTER 3 REVIEW

Chapter 4

4.1 REFUSING SERVICE

Refusing Service

Refusing Service

Refusing Service

Refusing Service

Refusing Service

4.2 PRACTICING REFUSAL

Incident Log

Incident Log Benefits

What to Document

4.3 REDUCING LIABILITIES

Guest Safety

Reducing Liabilities

What Would You Do?

What Would You Do?

What Would You Do?

What Would You Do?

What Would You Do?

CHAPTER 4 REVIEW

Responsible Beverage Sales

Congratulations!