This quiz will help you to retain the updates for the month of September 2017.
This months quiz is made up of 10 quizzes and you will need to free type your answers in the relevant field as it is not a multiple choice quiz!
Please note that at the end of the quiz, it will state you have all the answers correct. This is not the case due to setting restrictions. I will contact you all with the answers and scores individually.
If you have any questions before you start, please let me know.
1. Name 3 statuses that you should not use anymore as they have been phased out. Clue: They start with 2017....
2. If a customer is PAY registered, what status should you move to and what action should you set?
3. If a customer has NO refund and is on an active status such as Missing Monthly Income or Family Details Required, what status should you move to?
4. What is the name of the new Traveller notification that you can send to obtain a customers expected date of return to NZ?
5. If the customer contacts us to set up a payment plan for an invoice, what do you need to do via Freshdesk?
6. How do you view Web pages in Alpha?
7. A customer calls and need to prepay the fee. Do you set the status to "IR3 Prepayment Required"? If no, what should you do instead?
8. Which staff member should you message before setting a customer to "IR3 Can't File?"
9. If someone has filed a donation for a customer, what should the note format be in Alpha?
10. What is the new pop up message in Alpha about?