BlueAngel - Healthcare roles

From this materials you will learn more about roles within Healthcare which are relevant to our current vacancies. After watching videos you will also have a knowledge about typical day and challenges that our Candidates might experience on a daily basis - working with elderly with dementia, challenging behaviors,  autism and also people in residential houses. Please dedicate your time to read / watch the materials and remember that the person whom are you placing is resposible for someones life and wrong placement might not only cost Workforce money but also reputation and even worse- people's health.

Social Care Worker

Social Care Worker - job purpose

Social Care Worker

Social care workers provide personal care to help vulnerable people cope with the challenges they face. They aim to increase people's independence, choice and control.

They work with people in a range of situations, such as:

  • Young people in care 
  • People with mental health problems or learning disabilities 
  • People with physical disabilities 
  • Older people with restricted mobility or other problems 
  • Disadvantaged children and families

The support they provide depends on individual needs, and may include:

  • Discussing needs with people, and with their partners or families if appropriate.
  • Preparing meals and helping with shopping, cleaning and laundry.
  • Support with dressing, washing, eating, drinking, and taking people to the toilet.
  • Emotional support, discussing the challenges people face and helping to raise their confidence.
  •  Accompanying people on outings - for instance, to collect benefits or a pension.

Types of Social Care Workers

There are several different types of social care worker:

  • Some workers provide personal care for people in their own homes. They may have a 'round' of clients, visiting them regularly. They are sometimes called home helps or home care assistants.
  • Support workers offer the help people need to live independently. For instance, they might act as an advocate for a disabled person in claiming benefits, or accompany them on social outings.
  • Where someone needs more intensive support, a worker may help them with all aspects of daily life. In some cases they may live in the person's home. They are sometimes known as personal assistants.
  • Some workers are based in residential care homes and day care centres. Besides offering personal care, they may help to organise games and social activities, to provide physical therapy and mental stimulation. They may also accompany people on occasional outings to the theatre or places of interest.


Social workers need:

  • To be able to communicate with, and listen to, people from all walks of life.
  • A caring and approachable manner.
  • To be adept at handling difficult people and situations.
  • Initiative and resourcefulness.
  • Patience and tact.
  • Perseverance.
  • Sensitivity to different cultures and religions.

  • To be able to empathise, while keeping some professional detachment.

  • To be comfortable working in close personal contact.

  • An awareness of the need for dignity, privacy and confidentiality.

  • Report writing and IT skills.

  • Reasonable physical fitness.


Many social care workers are employed by local authority social services departments. Others work for NHS trusts, for voluntary organisations or for private residential care homes.

The social care sector is growing, due to the ageing population and the trend to provide more care in community settings where possible. Many people using services now have their own personal budgets and can choose their own carers. Young disabled people often prefer to have a support worker from their own age group.

All applicants for social care jobs undergo DBS checks.


There are no minimum entry requirements for many social care jobs. Personality and enthusiasm are usually more important than qualifications. However, many employers may expect a qualification in health and social care or some experience of working or volunteering in a care setting.

A wide range of qualifications is available in health and social care subjects. These include A/AS levels, BTEC, City & Guilds and OCR courses. There are also specialised courses in caring for particular groups of clients.

The Diploma in society, health and development may be relevant. It introduces the principles and values of social care, and focuses on how agencies work together to meet people's needs. It includes a work placement of at least ten days.

For some roles, entrants need to work towards NVQ Level 2 in health and social care. Those in some community, support and outreach roles may require at least one year's relevant experience plus NVQ Level 3 in health and social care.

Time & Money

Working hours depend on the role. Home care assistants are more likely to work standard office hours; those based in care homes generally work shifts, including some early mornings, nights and weekends.

Work settings include people's own homes, children's residential units, nursing homes and adult day care centres. A driving licence is useful for those travelling to home appointments.

The work can be physically and emotionally demanding. Some roles require bending, carrying and lifting. Protective clothing, including tabards and gloves, may be worn for some tasks. Personal alarms are often provided for security.

Social care worker salaries start from around £11,000 a year. Those with more experience and qualifications may earn £14,000 to £18,000. Senior social care workers and team leaders may earn up to £28,000.


What is "Challenging Behaviour"?

A person's behaviour can be defined as "challenging" if it puts them or those around them (such as their carer) at risk, or leads to a poorer quality of life.

It can also impact their ability to join in everyday activities.

Challenging behaviour can include:

  • aggression
  • self-harm
  • destructiveness
  • disruptiveness

Challenging behaviour is often seen in people with health problems that affect communication and the brain, such as learning disabilities or dementia.

What can carer do to help? Check the answers you think are correct

  • Understand why the person you look after is behaving in this way. For example, they might feel anxious or bored, or be in pain
  • If carer can recognise the early warning signs, they may be able to prevent behavioural outbursts.
  • For example, if being in a large group of people makes the person they care for feel anxious and they become agitated, carer could arrange for them to be in a smaller group or have one-to-one support.
  • Some people find a distraction can focus a person's energies elsewhere and prevent them displaying challenging behaviour.
  • The person they care for might behave in a challenging way to get their attention.
  • If the person they care for might look for attention in aggressive way - they should ignore them completely.
  • If their behaviour puts them or someone else at risk, they'll need to intervene as calmly as possible.

Untitled content

Social Care - A Day in the Home

Meet Emmy, who is Care worker in one of the houses for elderly people. Have look how her day looks like and what are the challenges of her daily routine. 


Working with people with autism

If want to know how Social workers are dealing with clients who have autism, have a look on the video on the right.