UltraCart introduction test

The following test refers to the knowledge each aspirant needs to have regarding the UltraCart database.

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How can UltraCart be opened?

  • Trying to find UltraCart in Google.
  • Asking the costumer where's UltraCart.
  • Opening UltraCart in the costumer's account.

What option should be selected to find a costumer when UltraCart is opened?

  • Configuration.
  • Home.
  • Order management.

What is the best way to locate an account?

  • ZIP code.
  • The last 4 numbers of the costumer's credit card.
  • Costumer's state.

What option should be selected to locate an account?

  • Catalog.
  • Home.
  • Search.

If an account can't be found using the costumer's ZIP code or the last 4 credit card numbers, what should be asked?

  • Original order ID.
  • Company.
  • Costumer's last name.

What other information is useful to locate an account?

  • Company.
  • Full costumer's credit card number.
  • Costumer's first name.

When locating an account what option should be clicked?

  • Edit.
  • Cancel.
  • Email.

How is the date of the order known?

  • Creation date.
  • Email.
  • Phone number.

Where can be accessed to the costumer's information?

  • Edit.
  • Cancel.
  • Ship to city.

How can a refund be processed?

  • Clicking in "History" and then in "Issue refund".
  • Clicking in "Email" and then in "Cancel the order".
  • Clicking in "Date".

How is a partial refund processed?

  • Cancel and issue refund.
  • Save and reload.
  • Requesting to talk to the supervisor.

How can a void order be processed?

  • Select “Complete refund” then “Reject”, and procede to void it.
  • Clicking in "Auto order".
  • Selecting the stech.

What is the frame time to process a void?

  • 24 hours.
  • 48 hours.
  • 72 hours.

How can be known that the void has been processed correctly?

  • Because there's a message stating that the void has been processed.
  • Through a costumer's email.
  • Requesting the supervisor to check it.

How can be an account put in chargeback?

  • Clicking the "Chargeback" button.
  • Escalating the account.
  • Requesting the supervisor to do it.

Can a refund be processed if the account is in chargeback?

  • No.
  • Yes.
  • Requesting the costumer's permission.

What is a chargeback?

  • A legal dispute with the costumer's bank.
  • Fighting money in a court.
  • A procedure to do because the client is upset.

What’s the frame time to create a chargeback?

  • There isn't a frame time.
  • 15 days.
  • 30 days.

Who creates the chargeback?

  • The costumer's bank.
  • The company.
  • The costumer does it directly.

Where's the name of the product in UltraCart?

  • Clicking in the stech.
  • Checking the payment status.
  • In the company.

Where can be seen the last 4 numbers of the customer's credit card?

  • In the stech.
  • In the order ID.
  • In the auto order code.

Where can be seen the costumer's charges?

  • In "History".
  • In "Campaign".
  • Ship to state.

Where can be seen the date that the order was placed?

  • In the creation date.
  • In the costumer's email.
  • In the credit card information.

Can notes be added in UltraCart?

  • Yes.
  • No.
  • Calling the costumer back.

Can previous notes be seen in UltraCart?

  • In "History" at the end of the page.
  • Clicking in "Date".
  • Searching in Google.

How can be the period trial changed?

  • Changing the next shipment date.
  • Requesting the supervisor to do it.
  • Clicking in "Chargeback".

Where should be clicked after modifying the costumer's information?

  • Submit.
  • Support.
  • Cancel subscription.

How can be a clean cancel processed in UltraCart?

  • Cancelling the order.
  • Changing the costumer's credit card information.
  • Issuing a refund.

How can be the billing date changed?

  • Item overrides.
  • Changing the billing address.
  • Canceling the subscription and creating a new one.

How can be changed the frequency that a customer receives a product?

  • In "Change frequency".
  • In "Void".
  • In "Refund".

How can be changed the amount of products that a costumer wants to receive?

  • Billing interval days.
  • Coupon.
  • Quantity.

How can be processed a costumer discount every month?

  • Number of rebill so far.
  • Requesting to talk to the manager.
  • Changing the billing date.

How can the shipping address be changed?

  • In "Auto orders".
  • Clicking the name of the product.
  • Sending the information via email.

How can the contact information be changed?

  • In "Auto orders".
  • Requesting the costumer to send an email.
  • Changing the credit card information first.

How can the billing address be modified?

  • In "Auto orders".
  • Changing the date of the order.
  • Requesting the supervisor to change it.

Is it UltraCart the name of the product?

  • No.
  • Yes.
  • Both.

How can the billing frequency be modified?

  • In "Overrides".
  • In "Change credit card information".
  • Changing the billing information.

How many numbers does a ZIP code have?

  • 5.
  • 8.
  • 7.

How can be known the next charging date?

  • In "Next recurring date".
  • Amount.
  • In "Order ID".

After getting a refund can that same person have a new account?

  • Yes.
  • No.
  • Depending on the case.

How  can be an account reactivated?

  • In "Items".
  • In "New order".
  • In the "Void" button.

How can the price of the product be changed?

  • Clicking in "Override" and then in "Edit".
  • Clicking in "Auto orders".
  • Clicking in the stech.

Can an account have multiple credit cards associated to that same account?

  • No.
  • Yes.
  • Depends on the case.

Can an account have multiple shipping addresses associated to that same account?

  • No.
  • Yes.
  • Depends on the product.

Can a costumer get a full refund?

  • Never.
  • Yes.
  • No.

Can an account apply for more than one person?

  • No.
  • Yes.
  • Depending on the case.

When can a refund be applied?

  • Following the refunds policy.
  • Refunds can't be applied.
  • When the supervisor approves it.

What is UltraCart?

  • A Costumer Relationship Manager (CRM).
  • A campaign.
  • A client.

Can an agent take calls before logging in the UltraCart website?

  • No, he must log in first.
  • Yes, he can.
  • Depending on the web browser.