Interactive: Human Resources

This eLearning course will quiz you on the knowledge contained in the Human Resources lesson and help identify your weak areas.

You should know and understand the Fundamental concepts of Human Resource Management as presented in Chapter 9 of the PMBOK and the PMP Exam Content Outline available from www.pmi.org

Which of the following is True or False about Human Resources Management?

The Following are True:

All needed human resources are identified

Roles and position responsibilities are defined

Potential sources for human resources are identified

The PM should think about about how to build, lead and motivate the team

  • All needed human resources are identified
  • Functional Managers are identified that will need to supply resources
  • Roles and position responsibilities are defined
  • A basic understanding of employment law is needed
  • Potential sources for human resources are identified
  • A basic understanding of SWOT analysis, Leadership Styles, Conflict Resolution, and Types of Power are important
  • The PM should think about about how to build, lead and motivate the team

Place the terms where they belong.

  • PM
  • Activity Resource
  • Networking
  • Staffing
  • Management
  • PM Plan

Match the terms to their correct description regarding a RACI Chart.

Answers:

Responsible - The doer of the work

Accountable - The person in charge of the work

Consulted - 2-way communication with someone about the work

Informed - 1-way communication to inform someone about the work

Columns - Identifies the project roles

Rows - Identifies the work packages

  • Responsible
    The doer of the work
  • Accountable
    The person in charge of the work
  • Consulted
    2-way communication with someone about the work
  • Informed
    1-way communication to inform someone about the work
  • Columns
    Identifies the project roles
  • Rows
    Identifies the work packages

Which of the following would be included in the Staffing Management Plan section of the HR Management Plan?

Answers:

Staff Acquisition plan

Training Needs

Staff Release plan

Compliance requirements

Plan for recognition and rewards

  • Staff Acquisition plan
  • Functional Managers List
  • Training Needs
  • Staff Release plan
  • Compliance requirements
  • Resource pay scale
  • Plan for recognition and rewards

Match the management theorist with the correct organizational behavior theory.

Answers:

Maslow - Hierarchy of Needs

Herzberg - Motivation-Hygiene

Vroom - Expectancy

McGregor - Theory X & Theory Y

McKinsey - 7-s

 

 

  • Maslow
    Hierarchy of Needs
  • Herzberg
    Motivation-Hygiene
  • Vroom
    Expectancy
  • McGregor
    Theory X and Theory Y
  • McKinsey
    7-S

Place the terms where they belong.

  • Self-Actualization
  • Self-Esteem
  • Love and Belonging
  • Safety and Security
  • Physiological Needs
  • Needs
  • Lower
  • Motivate

Place the terms where they belong.

  • Herzberg's
  • Hygiene
  • Dissatisfaction
  • Satisfaction
  • Motivator
  • Pay
  • Security
  • Challenging
  • Growth

Place the needs in the proper order according to Maslow's Hierarchy.

The Correct Order is:

Self-Actualization

Self-Esteem

Love & Belonging

Safety & Security

Physiological Needs

  • Self-Actualization
  • Self-Esteem
  • Love & Belonging
  • Safety & Security
  • Physiological Needs

Place the terms where they belong.

  • McGregor's
  • X
  • Y
  • Avoiding
  • Is Natural
  • Control
  • Self-Direction
  • Avoid
  • Seek
  • Security
  • Decisions

Place the terms where they belong.

  • Expectancy
  • Motivation
  • Instrumentality
  • Valence
  • Vroom

Match the theorist with the appropriate organizational behavior theory.

Answers:

Maslow - Hierarchy of Needs

McGregor - Theory X and Theory Y

Vroom - Expectancy Theory

Herzberg - Motivation-Hygiene Theory

McKinsey - Seven-S

  • Maslow
    Hierarchy of Needs
  • McGregor
    Theory X and Theory Y
  • Vroom
    Expectancy Theory
  • Herzberg
    Motivation-Hygiene Theory
  • McKinsey
    Seven-S

Which of the following are powers the PM could use to manage the project team?

Answers:

Expert

Legitimate

Formal

Punishment

Referent

  • Expert
  • Management
  • Legitimate
  • Formal
  • Coercive
  • Punishment
  • Referent
  • Direct

Put the 5 stages of Tuckman's Team Development Model in the correct order.

The Correct Order is:

Forming

Storming

Norming

Performing

Adjourning

  • Forming
  • Storming
  • Norming
  • Performing
  • Adjourning

Match the Tuckman's 5 Stages to their correct description.

Answers

Forming - Team meets and learns about the project and their formal roles and responsibilities

Storming - Team begins to address the project work, technical decisions, and the project management approach

Norming - Team begins to work together and adjust their work habits and behaviors to support the team

Performing - Teams that reach the performing stage function as a well-organized unit

Adjourning - The team completes the work and moves on from the project

  • Forming
    Team meets and learns about the project and their formal roles and responsibilities
  • Storming
    Team begins to address the project work, technical decisions, and the project management approach
  • Norming
    Team begins to work together and adjust their work habits and behaviors to support the team
  • Performing
    Teams that reach the performing stage function as a well-organized unit
  • Adjourning
    The team completes the work and moves on from the project

Place the terms where they belong.

  • Acquire
  • Selection
  • Roles
  • PM Plan
  • HR
  • Assignment
  • Acquisition
  • Resource
  • Assignments

Place the terms where they belong.

  • Develop
  • HR
  • Staff
  • Calendars
  • Interpersonal
  • Team
  • Rules
  • Teamwork
  • Assessments
  • Individual
  • Acquiring

Place the terms where they belong.

  • Manage
  • Staff
  • Issue
  • Reports
  • Individual
  • Conversation
  • Appraisals
  • Continually
  • EEF

Match the conflict resolution method with the correct description.

Answers:

Collaborate/Problem-Solve - Confronts problem head-on and is preferred.  Used if there is time to work through and resolve issue

Compromise/Reconcile - Requires that both parties give up something.  Neither party really wins.  Used to avoid a fight

Force/Direct - Person with power makes decision.  Used when stakes are high and time is of the essence, or if relationships are not important

Smooth/Accommodate - Minimizes the perceived size of the problem.  Temporary solution.  Used to maintain relationships and when the issue is not critical

Withdraw/Avoid - Worst conflict resolution approach because one side walks away from the problem without resolution.  Conflict is not resolved.  Can be used as a cooling off period if issue is not critical

  • Collaborate / Problem solve
    Confronts problem head-on and is preferred. Used if there is time to work through and resolve issue
  • Compromise / Reconcile
    Requires that both parties give up something. Neither party really wins. Used to avoid a fight
  • Force / Direct
    Person with power makes decision. Used when stakes are high and time is of the essence, or if relationships are not important
  • Smooth / Accommodate
    Minimizes the perceived size of the problem. Temporary solution. Used to maintain relationships and when the issue is not critical
  • Withdraw / Avoid
    Worst conflict resolution approach because one side walks away from the problem without resolution. Conflict is not resolved. Can be used as a cooling off period if issue is not critical