This course will outline email etiquette that follows the Jim Ellis Family "Gold Standard" for customer and employee communication. By doing so you will be perceived as a consummate professional readily able to attend to the needs of your customers.
In the age of the Internet, you might find yourself clicking “reply,” typing up a quick response, and hitting “send” without giving so much as a thought about what you’ve just written. Remember -
YOUR email behavior has the potential to sabotage your reputation.
This course will give you the tools and knowledge to achieve the "Gold Standard" expected from ALL Jim Ellis employees when talking to other employees as well as customers/guests.
Email and You!
Managing Your Email
Jim Ellis is a business and our primary means of communication is through email.
Check Email Everyday!
READ your email! Don't skim!
After 60 days Health Benefits are available. Do not miss your chance to get Health Insurance because you didn't read your email!!
By not reading an email from a fellow employee, you undermine the open communication we strive for at Jim Ellis. Not to mention, it's just RUDE!
Some people delete everything after they read it, some never delete anything! There should be a balance. A message that says the gas pump is down on our Chamblee campus, followed up by a “it’s back working” shortly thereafter…most definitely can be deleted. But an email from the training department providing your logins and passwords (as an example) is an email you want to keep.
Use good judgment in deleting your emails.
You receive an email from the Human Resources Department about your health benefits. Should these be deleted?
Which introductions are appropriate?
Which words or sentences are NOT appropriate?
Subject Lines & SPAM
Rank these items in the order of quickest way to get in touch with a customer or employee. (Fastest on top, slowest on the bottom)