Good Return Policy Manual

Section 1 - About this Manual

Brief summary of section 1

About this Manual

This manual consolidates the overarching principles and policies of WEAL. Its policies are guided by the requirements of the WEAL Constitution and are required to be approved by the WEAL Board.

The policy architecture is comprised of six manuals, and is reflective of WEAL's business model;

The first half of the manual will work to establish its context, whereas the second half will address WEAL’s core operating units: Marketing & Fundraising and Programs. 

This manual will be periodically reviewed for currency and accuracy. 

Test your knowledge 1

The policies of this manual are guided by the requirements of the WEAL and are required to be approved by the WEAL .

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  • Marketing & Fundraising
  • Human resources
  • Legal
  • Programs
  • IT
What are Good Return's Core Operating Units?

Test your knowledge 3

What are the three components of GR's Programs Operations?
  • Responsible Inclusive
    Finance
  • Training & Capability
    Development
  • Program
    Quality

Test your knowledge 4

  • GR's policy architecture is divided into six policy manuals; Program Manual, GRSE Operations Manual, Staff Manuals, Operations & Control Manual, Marketing, Fundraising & Communications Manual
  • All of GR's policies can be found in this Policy Manual

Section 2 - Visions and Values

Brief summary of section 2

Section 2 - Visions and Values

At Good Return, our vision is a world without poverty where people have access to resources and opportunities to improve their own lives. By the same token, our core purpose is to enrich human potential. This is achieved by building skills and capacities at the local level and by ensuring local leadership and empowerment.

All of Good Return's work aims to:

  • be Needs-based and Responsive
  • Recognize and Respect Diversity without Discrimination
  • Prioritise the poorest and most vulnerable (Notwithstanding our non-discrimination values, these may focus on redressing the disadvantages of specific groups such as women or ethnic minorities.)
  • Recognition and Respect for Human Rights
  • Learning and Effectiveness
  • Partnership 
  • Local Ownership and Empowerment
  • Self Reliance and Sustainability

Good Return maintains a specific geographic focus in South-East Asia and the Pacific.

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Good Return's vision is a world without  where people have access to  to improve their own lives.

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  • Corporate ownership and empowerment
  • Needs-based and responsive
  • Self reliance and sustainability
  • Prioritizing the most wealthy
Which two of the following are among GR's core values?

Test your knowledge 3

In what region of the world does GR focus their work?

Section 3 - Governance & Compliance

Brief summary of section 3

Section 3 - Governance & Compliance

Good Return is a private, voluntary, not-for-profit company limited by guarantee, we also;

  • are registered with the Australian Securities and Investment Commission (ASIC) in accordance with Australian law and the Corporations Act (2001)
  • have charitable status as a registered Public Benevolent Institution (PBI)
  • are registered with the Australian Charities and Not-for-profits Commission (ACNC)
  • have the authority to fundraise in all States and Territories of Australia
  • adhere to the ACFID (Australian Council For International Development) code of conduct

Risk Management

The Board is responsible for the oversight of risk management in Good Return as it:

- reviews and approves Good Return's strategic plans, budgets and performance

- reviews and approves the policies that support these objectives

- oversees effective risk monitoring, in particular financial reporting and controls

- reviews significant issues raised by management and/or the Internal Audit and Compliance staff

Good Return has both a compliance advisor and a risk advisor, who, along with a Financial Controller, meet regularly with the CEO to bring to his attention issues arising from ongoing review and testing of risk management practice. We also adhere to proven risk management processes, such as as the review of risk incidents or near misses to prevent future occurrence, delegated levels of authority (eg to incur expense or enter into contracts), segregation of duties in approval and disbursement of funds (including cheque signatories) and sign-off of key reports, etc.

Test your knowledge 1

Good Return is a , voluntary, company limited by guarantee

Test your knowledge 2

All Good Return staff adhere to the ACFID Code of Conduct. What does ACFID stand for?

Section 4 - Marketing & Fundraising

Brief summary of section 4

Section 4 - Marketing & Fundraising 

As Good Return operates outside of Australia, it is necessary to explain our work to the Australian community, which requires a communication and information-sharing approach. This is consistent with our policy; in all marketing and fundraising, Good Return will conduct itself in an open and transparent manner.

Regarding privacy, we will only collect personal information that is related to and necessary for its dealings with individual supporters and donors.

We do not undertake welfare, evangelistic, or partisan political activities.

Fundraising

All fundraising efforts must be done through the use of appropriate materials (all photographs and communications used must be truthful and bare from exaggerations or omissions. The permission of the person present in the photograph must also be obtained), sources (GR will accept funding from any donor (whether monetary or in kind) other than tobacco companies on condition such acceptance does not impair WEAL’s independence to pursue its mission or endanger its integrity and reputation) and methods (complying at all times with the ACFID Code of Conduct, the Charitable Fundraising Act (NSW 1991) and the WEAORF Deed of Trust). 

Test your knowledge 1

In all marketing and fundraising, Good Return will conduct itself in an and manner

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  • Examples of how we use appropriate materials:
    All photographs and communications used must be truthful and bare from exaggerations or omissions. The permission of the person present in the photograph must also be obtained
  • Examples of how we use appropriate sources:
    GR will accept funding from any donor (whether monetary or in kind) other than tobacco companies on condition such acceptance does not impair WEAL’s independence to pursue its mission or endanger its integrity and reputation
  • Examples of how we use appropriate methods:
    All fundraising acts comply at all times with the ACFID Code of Conduct, the Charitable Fundraising Act (NSW 1991) and the WEAORF Deed of Trust

Section 5 - Capacity Building & Client Support

Brief summary of Section 5

Section 5 - Capacity Building & Client Support

When planning Good Return's capacity building and client support activities, we always keep in mind the following programs, which represent GR's core mission and are thus critical to its success;

Partner Selection & Monitoring – it is important to GR that all of our partners share similar values and philosophies

Environment - we recognise the relationship between the environment and poverty, and see that the use of sustainable natural resources and the prevention of environmental degradation are key parts of alleviating poverty 

Gender Equity – we endorse non-discrimination on gender grounds and promote gender equity within communities in which we work

Disability - we work with our partners to consider and develop appropriate strategies for making their services available to people with a disability

Child Protection - While we do not work directly children, we consider the safety and well-being of children to be a priority concern in the delivery of development activities. All our staff adhere to the Australian Aid Child Protection Code of Conduct

Family Planning & Reproductive Health - we recognise good health is critical to improving people’s livelihoods and welfare

Trafficking & Exploitation of Women & Children - While GR does not currently manage programs linked to combating such trafficking, we recognise that it is a serious problem, such that we are completely opposed to


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When building capacity, Good Return keeps in mind its programs; Equity, Protection, Planning & Health, & Exploitation of Women & Children, Selection & Monitoring, Environment, Disability.

Section 6 - Staff & Employment

Brief summary of Section 6

Staff & Employment

Good Return is committed to providing a workplace that is inclusive of difference, encouraging and enabling each staff member to work effectively. To this extent, we put in place a series of measures - 

When hiring staff, we have a commitment to the application of ethical and transparent recruitment and selection processes. 

Staff must not harass or discriminate against their colleagues or members of the public on any grounds, such as gender, marital status, ethnic or national origin, religious or political conviction, age, disability, sexuality, or carer’s responsibilities.

Concerning the health and safety of our employees, we have developed Work Health and Safety Policy Guidelines to provide support and guidance to all staff, especially those based or travelling overseas.

We take the matter of complaints and whistle blower protection seriously; any complaint or dispute about regarding our operations or employment practices will be dealt with confidentially, effectively and with the appropriate degree of urgency.

We have a commitment to fostering ethical awareness, conduct and decision-making, especially in regards to finance. Aside from employees’ agreed remuneration, staff may not make a financial gain as a result of working with GR.

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  • gender
  • marital status
  • ethnic or national origin
  • religious or political conviction
  • age
  • disability
  • sexuality
Staff must not harass or discriminate against their colleagues or members of the public on any grounds, such as ...

Section 7 - Finance & Operations

Brief summary of Section 7

Section 7 - Finance & Operations

Good Return has a series of  regulations in place to keep its finances and operations in check. Over and above Board approved budget items, the CEO approval level is limited to single budgeted expenditures of $50,000 and contractual obligations of $100,0004 .

                All finance and accounting procedures, as well as all financial statements arising from the accounts, will meet applicable statutes and compliance standards, in line with the WEAL Constitution and resolutions of the Board of Directors.

                An Annual Report is to be prepared for every fiscal year, posted on the website (or otherwise made available to Good Return members and the general public) by the end of November each year.

                We use the QuickBooks (QB) accounting system to manage accounting and payroll. All records will be maintained in current files or archived for a period of seven years. Our banking is performed online using electronic funds transfers, and the Office Administrator checks bank activity weekly to ensure all transactions are correctly recorded in QB.

                Good Return will use three methodologies to track its solvency position: we will hold unrestricted cash and near cash assets to cover at least 3 months of fixed expenses and budgeted, significant / material, one off variable expenses, we will calculate a working capital snapshot at the end of each reporting quarter and we will prepare and update at least twice annually a cash flow forecast for the ensuing quarter.

                 In the interest of credit risk management, we will ensure the use of unrestricted funds to fill advances to MFI counterparties or loans to their clients shall not exceed 5% of net assets

Test your knowledge 1

 The CEO approval level is limited to single budgeted expenditures of and contractual obligations of .

Test your knowledge 2

  • office supervisor
  • WEAL Constitution and resolutions of the Board of Directors
  • CEO
All finance and accounting procedures, as well as all financial statements arising from the accounts, will meet applicable statutes and compliance standards, in line with the ...

Annexes of the Policy Manual

Annex A - Environmental Policy

The purpose of this policy is to guide Good Return employees and volunteers in pursuing their shared responsibility to protect the environment in all activities carried out by the organisation.

Annex B - Gender Policy

The purpose of this policy is to promote gender equality and non-discrimination of women within Good Return's operations and programs.

Annex C - Disability Policy

The purpose of this policy is to promote disability inclusion and non-discrimination of persons with disabilities within Good Return's organisational and programmatic areas.

Annex D - Child Protection Policy

The purpose of this policy is to protect children from abuse and exploitation of any kind in the delivery of Good Return’s programs and services.