How not to treat customers

This course is about how to not be kak. Tsek.

Introduction

Dealing with a difficult Customer

Escalating to your manager

Why do I need to call my manager?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

When do I need to call my manager?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

Why am I not capable of doing my jon without a manager?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

Knowledge Check

  • My incompetence.
  • Crap products.
  • The rise of capitalism.
Why do customers get angry?