Customer Support Guru

Want to be a customer support guru at your company? Dream of being a leading expert who is constantly improving customer experience and, consequently, the profitability of your company?

So...ready to deal with furious and frustrated customers? 

This course will help you make even the angriest customers happy.

In this section you will learn to respond to personal insults made by angry customers, and to control yourself being cool as a cucumber in the face of stress.

Meet Jane

This is Jane Tweety. She is a new customer support manager at the multinational corporation. However, she is initially employed  for a two-month probation period. Jane is very nervous and diffident.

How do these things help you or hinder you in your relationships/education.

Highlight the top 4 statements that best describe you in this section.

Untitled open question