Knowledge Test

Now that you've finished reading through the training course, let's see if you we're paying attention! 

Knowledge Test

Which of the following is the best way to ask a question in the "Epic - Questions" channel in Stride?

  • There's a player asking for free V-Bucks, how do I proceed?
  • dere's a guy askin 4 free Vbooks - what do?
  • Q1 - *Ticket Number and Account ID* - There's a player asking for free V-bucks, how do I proceed?
  • Q1: There's a player asking for free V-Bucks, how do I proceed?

Match the ticket statuses with their description.

  • New Issue
    Has not been assigned or replied to yet.
  • New Issue for Agent
    Has been assigned to an agent, but they haven't replied to it yet.
  • Waiting for Agent
    The player has already responded to the Agent's reply and is waiting for their follow-up.
  • Agent Replied
    Waiting for a follow-up from the player.
  • Agent Resolved
    The Agent has resolved the Issue.
  • Agent Rejected
    The Agent has rejected the Issue.

Fill in the blanks for the GDR

  • Start/Stop
  • Comments/Special Notes
  • Language
  • Ticket Number
  • Issue Type

When should you clock out of When I Work?

  • When I go on breaks.
  • When I take a lunch.
  • When I leave for the day.
  • All of the above.

Fill in the blanks for Coretime

  • Standard
  • Customer Support (Standard)
  • 09:00
  • 17:00
  • 5534
  • No Phase

What is the correct way to fill out your GDR?

When should you set yourself to Unavailable on HelpShift?

  • When I take a break.
  • When I leave for the day.
  • All the time.
  • Never.
  • All of the above.

If you need to request time off, which tab on the Google Site would you find the procedure in?

  • Home Tab
  • Knowledge Base Tab
  • Team Structure Tab
  • Fortnite Battle Royale Tab

If you need to contact a Lead, which Google Site tab would you find the information needed in?

  • Fortnite Battle Royale Tab
  • Home tab
  • Team Structure Tab
  • Knowledge Base Tab

Which of these are you able to search with in Admin Portal?

  • Display Name
  • Email Address
  • Account ID
  • External Auth ID
  • Player's first and last name
  • All of the above

What is the difference between a HARD password reset and a SOFT password reset?

  • SOFT password reset
    Will send a password reset email that the user is free to ignore.
  • HARD password reset
    Will send a password reset email and will lock the account until the password has actually been reset.

Can more than one mobile device be linked to an Epic account at a time?

  • Yes
  • No

When should you be connected to the VPN?

  • When playing the game.
  • When accessing Admin Portal
  • When doing tickets.
  • When doing anything work-related
  • All of the above.

I merged 5 tickets, how do I track these tickets to GDR?

  • Just put the main one, there is no need to track the other four
  • Track each ticket and add a note "Duplicate of XXX" XXX being the main ticket you merged duplicates into.

What are the minimum system requirements to play Fortnite on PC?

  • Intel HD 4000
  • Core i3 2.4 Ghz
  • 2 GByte RAM
  • Windows 7/8/10 64-bit + Mac OSX Sierra (10.12.6+)

How can I purchase weapons or other items?

  • You can use V-bucks to purchase weapons and other items.
  • Epic doesn't sell items that give competitive advantage.

Non-english ticket came in; Google translate confirms the language is Arabic. What is the appropriate action to take?

  • Use google translate to understand the issue, then provide your response in English
  • Transfer the ticket to Arabic support queue
  • There is no need to respond, skip the ticket

A ticket comes in with a player stating nothing resembling an issue, what do you do?

  • I resolve the ticket and pull Fortnite IRL dance.
  • I try to figure out the player's issue somehow and send in a reply that may match the user's issue
  • I thank the player for reaching out and ask for more information/for the player to rephrase to help pinpoint what the issue actually may be in order to best provide support.

Have you ever played Fortnite Battle Royale prior to working here? (This will not affect your score!)

  • Yes
  • No

What can you NOT find in the Admin Portal?

  • Creation Date
  • Last Login
  • Last Failed Login
  • Current Password
  • Email Address
  • Player's Age