TOM 2.0 Training Protocol

TEAM OBSERVATION MEASURE

Welcome to the TOM 2.0 Training Protocol.  

The purpose of this presentation is to prepare you for your role in administering and scoring the TOM 2.0 measurement tool.  You must complete all the steps outlined in this module to achieve certification and become authorized to administer this tool.

TOM 2.0 Training Protocol

Purpose of the TOM 2.0

THE WRAPAROUND FIDELITY ASSESSMENT SYSTEM (WFAS)

The Team Observation Measure (TOM), version 2 is one component of the Wraparound Fidelity Assessment System (WFAS), a multi-method approach to assessing the quality of individualized care planning and management for children and youth with complex needs and their families. WFAS instruments include interviews with multiple stakeholders (the Wraparound Fidelity Index or WFI), a team observation measure, a document review form, and an instrument to assess the level of community and system support for Wraparound (The Community Supports for Wraparound Inventory or CSWI). The instruments that comprise the WFAS can be used individually or in combination with one another, to provide a more comprehensive assessment.

Overview of Training Protocol

Please review the following steps that must be completed in order to receive authorization and certification to administer the TOM 2.0 measurement tool.  The details and resources relevant to each step will be outlined as you progress through this presentation.

Important: At different points within this presentation, it will be necessary for you to print out resource documents to support your learning and successfully  complete all steps within the training protocol.

Step 1: Review the TOM 2.0

Step 2: Read the TOM 2.0 User Manual

Step 3: Review the TOM 2.0 Training PowerPoint

Step 4: View the Training Video “Brandon’s Team Meeting” and score with the TOM 2.0 paper form.

Step 5: Complete and pass the TOM 2.0 Observer Certification Quiz

Step 6: Email your certification documents to [email protected]

In order to become a certified user of the TOM 2.0, you must receiving a passing score on the Observer Certification Quiz.  

Step 1: Review the TOM 2.0

Description

The Team Observation Measure 2.0 is employed by external evaluators to assess adherence to standards of high-quality Wraparound during team meeting sessions. It consists of 7 subscales—five dedicated to the fidelity domains that align with the theory of change for Wraparound implementation (Walker & Matarese, 2011), one that evaluates meeting attendance, and one that assesses facilitation skills. Each subscale consists of 5 indicators, with the exception of Full Meeting Attendance, of high-quality Wraparound practice as expressed during a child and family team meeting. Working alone or in pairs, trained raters indicate whether or not each indicator was in evidence during the Wraparound team meeting session. These ratings are translated into a score for each subscale, as well as a total fidelity score for the session overall.


Click here to view and print out the TOM 2.0

When you have completed your review of the TOM 2.0, proceed to the next step.

Step 2: Read the TOM 2.0 User Manual

Structure of User Manual

The manual is intended to assist you to use the TOM 2.0 as a part of your Wraparound quality assessment process. It is intended to provide our new collaborators with sufficient information to use the TOM 2.0, including a basis for training observers and a reference for TOM administration and scoring. 

The manual is divided into five chapters:

  1. An introduction to the TOM 2.0
  2. A discussion of user qualifications and observer training
  3. Preparations to take before conducting observations
  4. Directions for administering the TOM 2.0
  5. Notes and scoring rules for each TOM 2.0 subscale and indicator.


Click here to review and print out the TOM 2.0 User Manual

When you have completed your review of the TOM 2.0 User Manual, proceed to the next step.

Step 3: Review the TOM 2.0 Training PowerPoint

Overview and Goals

This training presentation is divided into five sections that each correspond with chapters from the User Manual:

  1. Introduction to the TOM 2.0
  2. Qualifications for use
  3. Preparing to collect TOM 2.0 data 
  4. Conducting observations for the TOM 2.0
  5. Scoring rules for TOM 2.0 indicators and subscales

Each section has a set of Learning Objectives, which are presented at the beginning and end of each section for review.  There are some topics for group discussion related to local issues. These are indicated by red text in the PowerPoint.

This presentation is intended to be used along with the TOM 2.0 User Manual to provide observers in collaborating communities with sufficient information to utilize the tool. 

At the end of this training, you should: 

  • Have received an ample review of the Wraparound process
  • Understand the purpose and structure of the TOM 2.0 
  • Understand the general TOM 2.0 administration procedures 
  • Become acquainted with the TOM 2.0 subscales and indicators


Proceed to reviewing the TOM 2.0 Training PowerPoint Presentation.  Please note the navigation and settings bar at the bottom which will allow you to scroll through slides and maximize the presentation to full screen.

 

If you would rather download and review a hard [printed] copy of the TOM 2.0 Training PowerPoint, please click on the link below.

Click here to review and print out the TOM 2.0 Training PowePoint

When you have completed your review of the TOM 2.0 User Manual, proceed to the next step.

Step 4: View the Training Video and score with the TOM 2.0

Scoring the TOM 2.0 with "Brandon's Team Meeting"

Prior to starting the video, make sure to have a blank copy of the TOM 2.0 for scoring in front of you.

Below is key information for understanding the context of Brandon’s Team Meeting:

Phase: Engagement (first team meeting)

Team Members & Roles:

  • Facilitator: Greg
  • Youth: Brandon
  • Caregiver: Ora (Grandmother)
  • School Representative: Teacher
  • Juvenile Justice Representative: Probation Officer
  • Social Services Representative: CPS
  • Extended Family Member: Aunt (and nephew)
  • Friend of Parent/Caregiver: Sydney’s dad
  • Friend of Youth: Sydney
  • Other Natural/Community Support: Pastor


TOM Training Video

Please note that the link below will take you to an external video hosting website [Vimeo].  You will need to return to this presentation to complete the final steps of the training protocol.

Click here to watch the TOM Training Video: Brandon's Team Meeting

When you have completed watching Brandon's Team Meeting and scoring the TOM 2.0, proceed to the next step.

Step 5: Complete and pass the TOM 2.0 Observer Certification Quiz

Overview 

  • The online quiz has 10 introductory questions, and you will be asked to enter TOM 2.0 scores from your observation of Brandon’s Team Meeting video.
  • You will be given direct feedback within the online quiz regarding scoring. If you miss more than one item on a subscale, you will not pass the quiz.
  • Important! The quiz link will take you to an external website so after completing the quiz, you must return here to complete the final steps in the training protocol.
  • Upon successful completion of the quiz, you will be issued a certification email by the University of Washington.  Forward that email to [email protected] at which point you will be issued a certification in Halogen.
Don't forget to have the completed TOM 2.0 you used to score Brandon's Team Meeting in front of you prior to clicking on the quiz link below.

TOM 2.0 Observer Certification Quiz

Step 6: Email your TOM 2.0 Certification to Learning & Development

You're at the Finish Line!

The only thing left to do is email the certification you received from the University of Washington to [email protected].

If you have already done that, the only thing left is start putting your new skills into practice!


Questions, concerns or needs with regard to administering the TOM 2.0 should be directed to your manager.

Questions related to data collected through the TOM 2.0 should be directed to the Outcomes & Evaluation (O&E) Helpdesk at (408) 335-1887.


THANK YOU!