Usabilla Champion Final Quiz

Final test questions

What is needed to install the Feedback Button on your website?

  • A .zip file with instructions and an installation package from your Customer Success Manager.
  • The JavaScript snippet you receive on the installation instructions page after generating your Feedback Button.
  • Install the image of the Feedback Button on your website’s source code.
  • Code your own button design onto your website using CSS.

True or False. When collecting feedback through the Feedback Button you have to collect both Specific and Generic feedback.

  • True
  • False

True or False. You are able to move the placement of the mood rating question on the Feedback Form?

  • True
  • False

What does the Conditional Forms element do?

  • Allows your users to specify the type of feedback they are leaving.
  • Allows you to show alternative follow-up questions.
  • Offers a dropdown type question on your Feedback Form.
  • All of the above.

True or False. You can only have one custom theme in your account?

  • True
  • False

True or False. You are able to copy the questions from an existing Feedback Form to a new Feedback Form.

  • True
  • False

In the Intro Screen of the Feedback Form, what does the ‘Add custom option’ entail?

  • It creates a third button that redirects your visitors to a different part of your website or executes a script to enable live chat.
  • It creates a third button that allows for creating screenshots.
  • It creates a third button that boosts your feedback.
  • There is not a third button option.

What information does a Feedback Item NOT contain?

  • The user’s answers to the contents of the Feedback Form.
  • Whether the user has been to your website before.
  • Metadata about the user’s device and location.
  • A screenshot of the page or element the user left feedback about.

Fill in the blank:

are extra pieces of data a company can send to their Usabilla account which tell you a lot about the user leaving feedback.

True and False. A Feedback Item will always appear with ‘Custom Variables’.

  • True
  • False

What metadata is NOT collected in the Technical Info of a Feedback Item by default?

  • Browser version
  • Operating system
  • Device type
  • IP address

True or False. You can share Feedback Items with colleagues who do not have a Usabilla account.

  • True
  • False

True or False. You are only able to apply one search filter at a time.

  • True
  • False

True or False. When you decide to 'Save a Filter', you are only able to save this filter for your own account.

  • True
  • False

What is 'active feedback'?

  • Active feedback is the only way to collect feedback from website viewers.
  • Active feedback is when you actively reach out to users by asking them to provide certain feedback or perform a specific action.
  • Active feedback is the Feedback Button on your website.
  • Active feedback is short and concise and related to what the user is currently viewing.

When is a recommended time to show an exit survey?

  • Visitors first landing on your homepage.
  • After viewing a few pages.
  • Visitors leaving the checkout funnel.
  • None of the above.

What type of survey is recommended to use for an exit survey?

  • Full Screen Survey
  • Slide Out Survey
  • Feedback Button
  • None of the above

What does the targeting option ‘visitors potentially leaving a page’ entail?

  • Allows you to target a visitor who has been on your checkout page for more than 2-minutes but has not yet completed the checkout process and therefore can be seen as potentially leaving the page.
  • Allows you to target a visitor who has opened a new tab in their browser using a shortcut from their keyboard and therefore leaving the page.
  • Allows you to send an email to visitors after they have left your website.
  • Allows you to target visitors who move their cursor out of the webpage which then activates an exit survey.

In what way can you make sure that you only target a survey to visitors who are not accidentally on your page/website? E.g. Visitors on a page for more than 5-10 seconds (Multiple answers possible)

  • Target visitors returning to your site.
  • Target only a certain percentage of visitors to your site.
  • Target visitors after a certain amount of seconds or minutes.

How can you make sure that your users personal information is not captured in a screenshot? (Multiple answers possible)

  • Blurring certain CSS elements under ‘Advanced Privacy Settings’.
  • There is no way to make sure that personal information is not captured in a screenshot.
  • Uncheck ‘Save form values’ in the Advanced Settings for the Feedback Button.