LCS: Getting Started

This course will teach you the basics on how to use LCS, the UK's leading children's social care case management software.

There are 6 modules to complete:

  1. Logging in and out
  2. Navigating the home screen
  3. Searching for a person
  4. Creating a new record
  5. Adding relationships and professional involvements
  6. Creating Contacts and progressing to Referrals

Logging in and out

How to log in

Logging in

There are 3 stages to complete:

  1. Login ID
  2. Password
  3. Secret question / answer

The Password stage is the only case sensitive stage. Your password will expire and must be changed every 30 days. You will be asked to change it following completion of the other 3 stages.

Once you have successfully logged in, the system will load on the Tiles screen.

How to log out

Logging out

Hover the mouse over your username in the top right of the screen. Select Log Out and confirm by clicking OK

Correctly reorder the stages to logging into LCS

  • Login ID
  • Password
  • Secret question / answer
  • New password, if expired

When entering your password, is it case sensitive?

  • Yes
  • No

How soon will your password expire?

  • 10 days
  • 20 days
  • 30 days
  • 40 days

What is the first screen you see once you've successfully logged into LCS?

  • Home
  • Work tray
  • Tiles

Where on the screen do you hover your mouse to log out of LCS?

Navigating the Home Screen

Home screen navigation

Organising trays

Work trays can be reorganised to help prioritise tasks. Tasks can be grouped as follows:

  • Date - by due date of the task
  • Subject - categorised by task
  • Priority - in order of task priority
  • Person - in alphabetical order by person surname
  • Address - group tasks together by people living at the same address
  • Referral Group - group tasks together for sibling groups


Where on screen do you click to navigate to the Home screen?

Answer whether the following statements about Manager Trays are true or false

  • Only managers will have a Manager Tray
  • Managers can view and pickup any of their staff's work tray tasks

Select the different ways your work tray can be grouped

  • Person
  • Worker
  • Address
  • Due Date
  • Task

What icon do you click to publicise your work tray to another user?

  • Spanner
  • Paintbrush
  • Cog
  • Red cross

Match the different colours with the due date of the task

  • Black
    Future
  • Green
    Today
  • Blue
    Tomorrow
  • Red
    Overdue

Searching for a person

Searching for a person

Key things to note when searching for a record in LCS:

  • You can search on the persons unique ID in the Identifier field
  • % or * can be used as wildcards to assist searches if you don't know correct spellings 
  • 4 digit years must be used on date fields
  • A maximum of 100 results are returned on searches, refine your search if this happens

What is the correct date format to use when searching on a person's date of birth?

  • DD/MM/YYYY
  • DD/MM/YY
  • MM.DD.YYYY

What are the 2 wildcards available to assist in locating a record in the system?

  • %
  • *
  • ?
  • !
  • &

Which field do you enter the person's unique record ID?

  • Identifier
  • Person ID
  • Unique ID

If you get the maximum 100 results on a search, what should you do?

  • Refine your search
  • Log out of the system
  • Create a new record

Where do you click to clear the fields with data entered from a previous search?

Creating a new record

Creating a new record

  • Forename, Surname, Gender and Primary Address are mandatory and marked red
  • More information can be added to the Additional and Identity tabs
  • Future DOBs can be added for unborn children
  • When adding an address, only 30 results will return in the search so refine your search in these cases


What are the mandatory fields when creating a new record?

  • Forename
  • Surname
  • Date of Birth / Estimated DOB
  • Gender
  • Primary Address
  • Current Address

Where on screen do you click to enter the person's ethnicity?

What do you do to create an unborn child record?

  • Enter the expected due date in the Date of Birth field
  • Leave DOB blank until the child is born
  • Don't create the record until the child is born

What are the maximum number of addresses that return in the gazetteer?

  • 10
  • 30
  • 50
  • 100

Where on screen do you click to create the record

Adding relationships and professional involvements

Basic Demographics

Adding Relationships

Relationships in LCS are people that are linked to the person in some way, usually relatives but also friends, neighbours or foster carers.

There are 2 ways of adding Relationships:

  1. Suggest - automatically searches the system for people that live at the same address or have mutual relationships with the subject
  2. Search and create - allowing the user to manually add relatives

Professional Involvements

Professional Involvements and Key Agencies are the professionals working around the child or family. Examples are: 

  • Social Worker 
  • Independent Reviewing Officer
  • Police 
  • GP 
  • Teacher

Every open case must always have an Allocated Social Worker, all other roles are optional.

Which icon do you click to navigate to the Basic Demographics screen?

  • Cog
  • Heart
  • Head and shoulders

Who could you potentially add to the Relationships screen of a child's record?

  • Parents
  • Brothers / sisters
  • Cousins
  • Teacher
  • GP
  • Family friend

Who would return if you select Suggest when adding relationships to a record?

  • People with mutual relationships
  • All people that live at the same address as the child
  • All people with the same surname

Who would you add to the Involvements screen of a child's record?

  • Parent
  • Family friend
  • GP
  • Social Worker
  • Teacher

Can you have an open case without an Allocated Social Worker?

  • No
  • Yes

Creating Contacts and progressing to Referrals

Creating a Contact Record

  • Contact Records must be completed to create a Social Care Referral. They are started from the Personal tab
  • The system will automatically consolidate siblings that are linked on the Relationships tab
  • Mandatory fields are marked in red and must be completed before the Contact Record can be finalised

Contact Outcomes

Suggested Outcomes must be chosen before completing a Contact Record. If you wish to create a Social Care Referral you must select the outcome of Progress to Referral.

Contact Authorisation

Which tab do you create a Contact Record on?

  • Personal
  • Relationships
  • Case Notes
  • Involvements
  • Documents
  • Costs

Consolidating siblings

  • The system will automatically consolidate siblings that are linked on the Relationships tab
  • The system will automatically link children that live at the same address

Where do you click once your Contact Record is complete and ready to be authorised?

Which outcome do you select to create a Referral once a Contact Record is complete?

  • Progress to Referral
  • No Further Action
  • Refer to Other Agency
  • Provide Information / Advice

Where on screen does the manager click to return the Contact Record and not authorise the task?