Lesson 2

Besides "LEA", there are some other useful tips, do you want to learn more? Let's explore. 

Keep Calm and Try.

Can you diagnose some problems here?

  • Voice/ Tone of the employee is too high.
  • Interrupt the customer without letting him speak out.
  • Don't show respect to the customer.
  • Speed of the employee is too fast.
  • The customer complains too much.


See https://www.trustpilot.com/review/www.apple.com