FellowshipOne Champion Certification

Congratulations on completing the FellowshipOne Champion Certification course. There is just one final step needed to become a FellowshipOne Certified Champion. You will have three (3) attempts to complete the exam with a 70% minimum score.  Upon passing, you will receive a certificate and a promotional code for upcoming training and events. Are you ready? Let's go!

Understanding Processes

Fill in the blank.

The Systems Trinity is made up of three (3) components: People, and Technology.

Match the following reasons for documenting processes.

  • Documented processes improve
    communication between ministries
  • Documented processes create
    comfort in transition for visitors
  • Documented processes help to close
    the back door to avoid losing visitors before you've met them.

True OR False?

  • Metrics, activities, systems and identity are all parts of the Values Triangle.

Fill in the blank.

Return on Ministry is the of a ministry in relation to the it utilizes

True or False?

  • The three (3) E's of Metrics are: Economy, Efficiency & Energy.

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The Balanced Score Card is composed of the quadrants that make up a healthy church. They are Operations, Outreach, Community and .

True OR False?

  • Consistency is not an important component when creating processes.

Three (3) important characteristics of a good process are...

  • easy, peasy, pleasy
  • sequential, simple, time-sensitive
  • complex, random, relatable
  • simple, repeatable, random

Fill in the blank.

The procedure of a process is a continuous cycle that includes the following steps: , Document, Communicate, Implement, and Evaluate.

Match the following definitions:

  • To make the form, nature, content, future course, etc., of (something) different from what it is or from what it would be if left alone.
    Change
  • The process during which the changes of a system are implemented in a controlled manner by following a predefined framework.
    Change Management

True OR False?

  • A process is a systematic series of actions directed to some end.

FellowshipOne Portal

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   are defined as steps in your church to become more engaged, involved and invested in the church.

An example of a spiritual decisions is.... (Check all that apply.)

  • New Believer
  • Baptism
  • Decision to Serve
  • Decision to Tithe/Give

True OR False?

  • Contact Management and Attributes are both used to track spiritual decisions in FellowshipOne.

What core report gives details on the efficiency of the first time visitor follow-up process provided by the staff or ministry leaders?

  • M1211: Core Attendance Records
  • P9400: Core People Records
  • M1300: Core Attendance Totals Summary
  • M4010: Core Contact and Note Summary

How can you identify First Time Visitors at a church? (Check all that apply.)

  • Engage them from the website
  • Use contact cards during worship service
  • Follow everyone you have never seen before
  • Use check-in throughout your campus
  • Monitor the parking lot

The first step in tracking activity attendance is to...

  • Rename the activity
  • Assign participants
  • Report on event
  • Identify the activity
  • Check-in staff members

True OR False?

  • An activity must be built in FellowshipOne to use the check-in application.

Match the following reports:

  • M1211: Core Attendance Records
    reporting individual attendance
  • M1300: Core Attendance Totals Summary
    reporting attendance metrics
  • A6500: Core Inactive People
    reporting who is inactive in your church
  • G1050: Core Giving Reports
    reporting who gave for the first time
  • P9400: Core People Records
    reporting the status of an individual
  • M7060: Core Group Records
    reporting small group prospects
  • M3820: Core Volunteer Pipeline Records
    reporting to check for bottlenecks in the volunteer pipeline

Fill in the blank.

An individual's status should describe their  with the church.

True OR False?

  • It is not required to set an individual's status when creating a new people record.
  • It is not important to carefully define each status used by your church so that all staff members are applying it the same way.

True OR False?

  • Before we can determine who our inactive members are, we must first understand what defines an active member of our church.
  • The A6500: Core Inactive People report is able to simultaneously consider attendance, giving, assignments, contacts and notes when looking for inactive individuals.

Match the following definitions:

  • Group Type
    A set of rules, permissions and views that define the behavior for groups
  • Search Category
    A combination of standard and custom fields that allow people to search for specific groups
  • Custom Fields
    Helpful if you need for people to search for groups using information outside of the standard fields of campus, marital status, gender or age

True OR False?

  • Since the group type governs permissions and rules, you will never need more than one type.
  • Custom fields are not required, as you can combine more than one or more standard fields.
  • If the prospect does not already have an InFellowship account, they must create one to join the group.

Arrange the steps below in the correct order.

  • Create Group Type
  • Publish Groups
  • Create Search Categories
  • Turn on Groups Features and Market Groups

Fill in the blank.

The concept of group mentors/coaches is called in FellowshipOne.

Reasons for low utilization of FellowshipOne include: (Check all that apply.)

  • Staff turnover and inconsistent training
  • No Champion Team
  • Lack of process
  • Resistance to change

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Recurring costs, indirect costs, and personnel costs are all part of the  for technology.

The quality of correctness, completeness, wholeness, soundness and compliance with the intention of the creator s of the data.” This is the definition of...

  • Data Integrity
  • Data Compliance
  • Data Strategy
  • Data Validation

True OR False?

  • The quality of reporting is only as good as the quality of data that is entered into FellowshipOne.
  • It is not important to make sure that your church is using a central database to store information that can the be exported from reports.

Each job needs to include the proper.....

  • Assignments
  • Requirements
  • Confirmation Message
  • Status

The two main contribution entry methods used in the FellowshipOne system are by using the contributions application and by

  • Manual Entry
  • Faxing
  • Telekenesis
  • Photosynthesis