Diversey - Victoria Hospital

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Victoria London Hospital Project Overview


Project Introduction

  • Diversey (a division of Sealed Air) is a chemical company that provides various forms of cleaning chemicals and sanitizers to businesses like hospitals, retailers, hotels and grocery stores.

  • Diversey has recently won a bid to re-outfit several different health care facilities with their products, all located in the London, Ontario area. This section will specifically cover the installation at Victoria Hospital on August 3rd.


Complete Project Overview

In addition to the installation happening at Victoria Hospital, there will be several other installations at London health care facilities occurring in August. Please see below for breakdown:

St Joseph's Health Care:

  • Parkwood Main Hospital. 31 Quattro units to be installed August 9th
  • Parkwood Mental Hospital. 27 Quattro units to be installed August 9th
  • St Thomas Mental Hospital. 15 Quattro units to be installed August 10th
  • Mount Hope Long Term Care. 15 Quattro units to be installed, date TBD
  • St Joseph's Main Hospital. 43 Quattro units  to be installed, date TBD

University Hospital will also have 45 Quattro installed at a date TBD. 

While some aspects of these installations will change (key contacts, meeting places, and installation durations), the actual work being performed will be very similar. The key principles covered in this course will be applicable to all of these installations. 

Victoria Hospital Project Overview

When: Wednesday, August 3rd. 8AM-8PM. Installation to take place during a single day.

Where: Victoria Hospital, 800 Commissioners Rd E, London ON, N6K 1C2

What: 90 Quattro Chemical Dispensers & approximately 5 Duo Chemical Dispensers. To be installed in janitor closets throughout the facility.

True or False: The installation must take place entirely between 8AM and 8PM on August 3rd

  • True
  • False

Key Contacts

The Diversey on site contacts will be Dean Moore & Steve Cecchin. 

The Wood Wyant on site contact will be Jim Hewitt. 

If any problems arise during the installation, your contact will be Gerard Campbell (a member of hospital staff). He will be introduced to the team on August 3rd at the start of the day. 


What CCIS is required to do:

  • Follow Diversey reps guidance on what, where, and how to install.
  • CCIS techs will be required to bring their own tools.
  • Techs MUST be dressed in clean and well-presented CCIS apparel, pants, safety/ non-skid shoes, safety glasses, and a photo ID badge.
  • Fully complete the installation on August 3rd.  

What Diversey will provide:

  • Onsite personal present to ensure installation runs smoothly
  • Organize all equipment, product & material with them.
  • Training of equipment to the end users (Hospital Employees).

Tech Expectations:

  • Start time of 8AM, arrival at shuttle area for 7:30 AM sharp
  • Availability to work up until 8PM.
  • Quality installations balanced with efficient work habits.
  • Ability to follow Diversey personal's instructions.

Site Conduct


Good housekeeping standards must be maintained in all work areas at all times. Technicians must:

  • Clean up any dust that may result from drilling for installations
  • Must clean up any spills/debris/dust that results from transportation of equipment or construction
  • Clean up any debris left from old equipment.
  • Maintain a clean and organized working area where product is staged/stored.

No food, drink, or gum chewing is allowed in your work area.

Communicating with hospital staff members will be a regular occurrence, so ensure communications are clear and precise and ask for clarification when necessary.  It’s important to use discretion in all areas of the hospital setting. As well as communicating with staff, technicians are expected to be professional and courteous to patients at all times.

Personal Protective Equipment


The safety and well-being of our technicians is and always will be of great concern to our CCIS, safety has to be first when starting any job and wearing proper PPE (Personal Protective Equipment), especially proper eye wear is mandatory while on a CCIS site.

It does not matter whether it is simply removing a soap dispenser or installing dilution units, there are hazards in what we do each and every day. Identifying and taking steps to minimize these hazards goes a long way in protecting your safety.

Tool Safety


  • Safety Glasses  are mandatory.
  • All Power and Hand Tools used for job activities are the responsibility of technician, and must be kept/stored safely when not in use.
  • NEVER leave tools unattended.
  • Obey all safety and warning signs.
  • Hand tools must be kept in good condition. Replace damaged tools to avoid any incidents
  • Always wear rubber gloves when handling chemicals; they are very harsh.

True or False: Technicians will be responsible for end user training

  • True
  • False

Arriving on Site

Parking can be hectic early in the day at Victoria Hospital. To reduce frustration, technicians will be meeting at a public parking lot near the site & will be shuttled over by the Diversey team.

Technicians will be required to meet at the parking lot at Eastside Marios on the northwest corner of Commissioners Road East and Wellington Road for 7:30 AM.

Shuttle vehicles will be a Grey Ford Escape (plate BTVE 704) with hazard lights flashing, and a Chevrolet Equinox. 

The blue area above indicates the meet-up area.

Staging Area & Site Maps

We will be working out of a central staging area for this installation. Technicians will load up with equipment and product here before making there way to their installation locations throughout the hospital. The staging area will also serve as a dumping area for the old equipment and product removed during the installation process. 

Technicians will be provided with maps of their designated installation locations. These maps will be provided the morning of August 3rd. 

There will be 2 site maps provided: one for EVS areas and one for Sodexo area. This will be explained fully on the morning of the installation. 

Transporting materials

The hospital has graciously allowed the use their linen carts to aid in the installation. This will allow technicians to transport several units at a time, reducing time spent walking to and from the staging area.

Technicians must be very sensitive with regards to where these carts are left on floors at all times. We absolutely cannot block fire exits, isles or room entrances. Space is usually limited and they should consult the Head Nurse in each area for direction on where the carts can be left.

Security & Visibility

For areas involving secured access, technicians should not be standing around waiting for hospital personnel/security for more than 10 minutes. Technicians need to ascertain up front where these areas are in the hospital and arrange for access to take place when they are ready to install it.

As for downtime, if technicians come across a room or area is not available at that moment or within a few minutes, they note it and keep moving. Make sure to note it on your site map and complete it before the day is finished. Notify the site contact of any ongoing problems. 

Security passes will not be issued to technicians for this installation, however there is one floor in particular that will require hospital personnel to grant you access.

Quattro Select Products

The following three chemicals are to be installed in each Quattro unit:​

Stride FF (Fragrance Free) Floor Cleaner: A neutral cleaner concentrate formulated for everyday cleaning of floors and other hard surfaces. This product does not dull floor finishes, and does not require rinsing to deliver labor savings. Fragrance-free formula for applications where indoor air quality is a concern. Orange in color with no scent. 

Oxivir Plus Disinfectant: A one-step disinfectant cleaner to deliver fast, effective cleaning performance. At 1:40 dilution, disinfects in five minutes. Virucide, bactericide, fungicide, mildewcide and non-food contact sanitizer (1:128 dilution). Kills MRSA, Norovirus and Canine parvovirus. Concentrate delivers economical and environmentally safe performance. Meets bloodborne pathogen standards for decontaminating blood and body fluids. Colorless.


Crew Bathroom Cleaner & Scale Remover: Mildly-acidic liquid cleaner specifically developed to remove soap scum and hard water deposits from most restroom surfaces. Purple in color with a characteristic scent.

Duo Products


Only Ovxivir Plus Disinfectant and Stride Fragrance Free Floor Cleaner to be installed in Duo dispensers. 

Select the products that are to be installed in the Quattro Select dispensers:

Select the products that are to be installed in the Duo dispensers:

Product Placement In Quattro

The below picture shows each product installed in its proper section in a Quattro unit. Please become familiar with this layout; it is vital each product is installed in the proper location to ensure proper dilution. 

                Top Left-->Stride Floor Cleaner                    Top Right-->Oxivir Plus Disinfectant              

                Bottom Left-->Empty                                    Bottom Right-->Crew Bathroom Cleaner




Place each product name where it is installed:

  • Stride Floor Cleaner
  • Oxivir Plus Disinfectant
  • Empty
  • Crew Bathroom Cleaner

Wall Charts

Technicians will also be responsible for putting up wall charts in the areas that the Quattro units are installed. All charts will come pre-applied with double sided tape to help keep the installation moving quickly. Ensure that charts:

  • are placed where end users can clearly see them
  • are straight and level

There will be four wall charts to put up with each unit:

  • a chart detailing dispenser instructions
  • a GHS reference chart
  • a conversion chart
  • a product identifier chart 


Equipment & Product Removal

Technicians will be removing Ecolab QC Chemical Dispensers. Once removed, please place inside of Quatrro packaging and return to the staging area. Hospital staff will then be responsible for disposing the dispenser.

All remaining product used by the Ecolab dispensers will be returned to the staging area and placed onto a pallet. Hospital personnel will be responsible for transporting this pallet to a run-off location.

Do NOT dispose of any old product yourself.


Installing in Sensitive Areas

Several dispensers will need to be installed in the operating rooms. The technician responsible for these areas will be required to "gown up" prior to entering.

Technicians will be shown the process for gowning, masking and sterilizing tools for these sensitive area. It generally takes 15 to 30 minutes. This training is required to protect both the technicians, staff and the patients.

One technician should be assigned to doing these sensitive areas. Limit what you take into these rooms to only those tools and supplies necessary. Take precautions with personal protective equipment and make sure you wipe all tools down before you leave the room.


Electronic Sign Off


The lead technician of will be required to submit an electronic sign off at the end of the day.

The sign off can be completed from a laptop computer or a smartphone. The URL link is: https://ccis-canada.formstack.com/forms/ccis_tech_general_sign_off.

More details will be given on the day of the installation. 

Quattro Select Chemical Dilution Dispenser Installation

Quattro Select  Chemical Dispenser Overview

  • The Quattro Select is a wall-mounted automatic chemical dispenser that end users will rely on to provide them with a variety of cleaning solutions.
  • It internally combines fresh water & a concentrated cleaning product to create a cleaning solution which is dispersed into either a spray bottle or mop bucket.

  • This section will provide you with the knowledge that you need to successfully:

Select an appropriate location to install the dispenser

Mount the Unit

Connect the water supply

Install the product containers.

Installation Environment

  • The focus of this course is the installation of the Quattro Select in a health care environment.
  • Units are to be installed in janitor closets. This is where the establishment's employees go to fill up on cleaning supplies to use throughout the rest of the facility.


The Quattro Select can be used to disperse a variety of Diversity products (examples pictured below). For a specific list of what products you will be using during your installation, please see the project overview section of this course.

Quattro Select: What's in the box?

1 Quattro Select Unit (With Water Supply Hose/Tap Connection Valve & Remote Filling Hose Attached)

2 Drilling Template

3 Drip Tray Tubing

4 Safety Instructions Sheet

5 Owners Guide

6 Mounting Kit (With Keys & Hardware)

Make sure you have all the components listed above before starting the installation.

Required Tools

The following tools are required to successfully install a Quattro Select unit:

  • Philips Head Screwdriver
  • Cordless Drill with 5/16" Drill Bit
  • Pen/Marker
  • Torpedo Level
  • Tape Measure

Equipment Removal

Depending on the project, you may have to remove a competitors equipment before proceeding with the Quattro Select installation. Please consult the project overview section of this course to learn about equipment removal specifics.

Selecting an Install Location

Fill In the Blanks- Install Location

The Quattro Select unit should be mounted within  feet of a water supply. It should also be within  feet of a floor drain or sink.

Mounting the Unit

Mounting Hole Diagram


Fill In the Blanks- Mounting the Unit

The bottom of the unit should be  inches off of the floor.

True or False: There should be enough space that both doors of the unit should be able to fully open.

  • True
  • False

Connecting the Water Supply


Installing the Product Containers

To prime the unit:

  • Turn selector valve to first product to be primed.
  • Activate the bucket fill gun for 2 seconds, priming the line.
  • Turn selector valve to the rinse position (pointing straight down).
  • Activate the bucket fill gun for 2 seconds, flushing the unit with water.
  • Turn the selector valve to the next product.
  • Repeat for the 3 remaining products.