Quiz One - Mini Miranda

Test One - Mini Miranda

Mini Miranda & Collections

When can you leave a detailed message on a voice mail?

  • Voice Mail states first name & you state the Mini Maranda
  • Voice Mail states last name & you state the Mini Miranda
  • Voice Mail states full name & you state the Mini Miranda
  • Voice Mail states no name & you state the Mini Maranda

How many messages can you leave on any given number within 24 hours?

  • 3
  • 2
  • 1
  • 0

How many times can you call a reference?

  • 3
  • 7
  • 1
  • 5

What can you ask a reference? (choose all that apply)

  • Relay a Message
  • Work Number
  • Phone Number
  • Address
  • Shift at Work
  • Place of Employment

You have to state the mini Miranda on past due calls?

  • True
  • False

If a message is left with a person on the customer’s cell phone you can still continue calling until you speak to the customer?

  • True
  • False

What numbers should you call the day after a customer was due? (choose all that apply)

  • Home
  • Reference
  • Boss
  • Work
  • Cell
  • Mom

How many times a day are you allowed to call a customer?

  • 30
  • 3
  • 7
  • 10

Collections calls should be made ONLY at what time?

  • 6AM to 12PM
  • 9 am to 11 PM
  • 8 AM to 9 PM
  • 7 AM to 5 PM

You can ask a reference to relay a message to the customer

  • True
  • False

You cannot recall a reference if the information from the 1st contact was wrong?

  • True
  • False

How do you identify a caller? (choose all that apply)

  • Nickname
  • First Name
  • Middle Name
  • Last Name
  • Company Name

All contact when calling a customer for collection must include what?

  • Meni Miranda
  • Mini Maranda
  • Mini Miranda
  • Mimi Miranda

You can leave a detailed message on a voice mail that contains the family’s last name

  • True
  • False

If you spoke to the customer and they said they would be in at 4pm, which you noted and they didn’t show up you cannot call them again that day

  • True
  • False

When you contact a customer for collection and you identity the caller what do you do next? (choose all that apply)

  • State Your Name
  • State Your Bosses Name
  • State Your Company Name
  • State What You Had For Lunch
  • State the Mini Miranda

If someone asked where you are calling from you do not have to state the company name?

  • True
  • False

You can leave a detailed message when calling a customer for collections and the voice mail states customer’s First name?

  • True
  • False

When do we begin collections on an account ?

  • The Day It is Due
  • The Day After it is Due
  • The Day Before It Is Due

You do not have to call a customer’s work number the 1st day they are past due if no contact is made to their cell phone

  • True
  • False