3. Product X

Today users aren’t limited to one device – which is why they need to extend their antivirus and Internet protection. Norton by Symantec offers a product that protects every device (computers, smartphones, tablets) the user owns, with a single solution.

In this module you will:

  1. Get to know what Product X is;
  2. Learn about Product X's main features;
  3. Discover the benefits of using this product.

This module will take about 15 minutes to complete.

Product description

Product description

Product X puts the best of Norton on the devices of the user’s choice. It comprehensively guards their device or devices from viruses, online threats, identity theft and financial scams. It protects smartphones and tablets from loss and unwanted access to messages, contacts or photos. It lets users protect up to five devices with a single license, and conveniently manage those installations from an online account. Adding new devices or moving protection from one device to another has never been easier.

Why should users choose this product?

It offers users rock-solid Norton protection on up to 5 PCs, Macs, smartphones or tablets with a single subscription.

It protects the user's devices with comprehensive patented technologies that work as a team to outsmart online threats.

Its always-up-to-date feature automatically downloads and installs important product feature updates when the user is not using the device.

A subscription is only €5 per month, making it one of the most affordable multi-device security software on the market. On top of that, Norton offers users one free month for this particular product.

Users can unsubscribe at any time. If they unsubscribe, the subscription will remain active for the duration of the subscription they have already paid for.

Key features

Key Features (1)

Product X offers a wide range of powerful features. Four of these are highlighted on this page and the next one.

1. Anti-Theft tools
For mobile devices, Norton has developed three anti-theft tools which:

  1. Prevents strangers from using your Android or iOS device if it is lost or stolen.
  2. Let you remotely erase sensitive information and data on your device if it is lost or stolen.
  3. Shows you where your device is so you can locate it instantly.

2. Safe Web for Facebook
Product X includes Norton’s Safe Web for Facebook which provides automatic ongoing protection by scanning news feed posts for dangerous downloads and links to unsafe websites. Once a threat is found, it warns the user and their friends.

Key Features (2)

3. Parental Control
Another feature of this product is the top-notch Parental Control system. It is designed to help empower users to keep kids safe and teach them good Internet habits and precautions. It contains:

  1. Smartphone and Web Monitoring – allows you to better understand how children are using their devices;
  2. Time Limits - to help curb bad Internet habits and support non-computer activities;
  3. Search Monitoring - tracks your children’s search queries across multiple popular search engines;
  4. E-mail Alerts - for instant updates on online activities taking place at home.

4. PC Performance
PC performance is a major concern for users. They expect advanced technology to be effective with little to no system impact. Symantec has succeeded in dramatically reducing Norton products’ impact on the performance of its customers’ PC by slimming down and speeding up elements. Now users may not even notice a performance impact on their systems when they use this product.

Benefits

Benefits

Product X gives customers the best of Norton for the many ways they connect with their PCs, Macs, smartphones and tablets.

Besides simple, integrated add-ons and the guided online set up flow, Product X has numerous other exclusive benefits.

Let’s go into detail about these exclusive benefits and to which devices they apply. What do you already know about the benefits of this product? Try to answer the questions on the next pages.

Benefits - Security (1)

Which device(s) do you think supports this benefit?

• Allows you to e-mail, chat, and download files with protection from threats, cybercriminals and online scams.

Select one ore more devices.
To remove the pin you placed on an image, click on the 'X' which appears when you hover over the pin.

Benefits – Security (2)

Do you know to which device(s) the following security benefit is applicable?

• Warns you if a downloaded app contains a threat or crimeware before you open it on your device.

Select the device(s) you think support this benefit.
To remove the pin you placed on an image, click on the 'X' which appears when you hover over the pin.​

Benefits – Security (3)

Do you know to which device(s) the following security benefit is applicable?

• Puts you in control by providing information about malicious and potentially risky apps to help you make more informed decisions BEFORE you download.

Select one ore more devices.
To remove the pin you placed on an image, click on the 'X' which appears when you hover over the pin.​

Benefits – Security (4)

This is the full list of security benefits. Try to remember the functionalities each device supports.

Benefits – Identity Protection (1)

Moving on to identity protection, which device(s) supports the following identity protection benefit?

• Blocks unsafe and malicious websites, including phishing sites that could steal your identity or personal information.

Select one ore more devices.
To remove the pin you placed on an image, click on the 'X' which appears when you hover over the pin.​

Benefits – Identity Protection (2)

Do you know to which device(s) the following identity protection benefit is applicable?

• Stops cybercriminals from hacking into your computer or swiping your information when you use wireless networks.

Select one ore more devices.
To remove the pin you placed on an image, click on the 'X' which appears when you hover over the pin.​

Benefits – Identity Protection (3)

This is the full list of identity protection benefits.

Benefits – Anti-Theft

Anti-theft features are only applicable to mobile devices. Here is the full list of anti-theft benefits:

Scenarios

Scenarios

On the following pages, you’ll be presented with a few scenarios with customers asking you questions about the benefits of this product.

What kind of advice would you give them?

Scenario 1

  • “Yes, it will prevent all types of malware including viruses from being secretly installed onto any device.”
  • “At the moment the product will only work on PCs and Macs, not yet with mobile devices.”
  • “It will depend on the type of malware, some will and others not.”



You're on the phone with Michelle, an office manager of a construction company. You have given a short description of the product and she asks you the following question: 

“I once had a virus that secretly installed itself on my computer. Will this product prevent such an action from happening?”

 

 

How would you answer Michelle’s question?

Scenario 2

  • “Yes, with this product hackers won’t have a chance of getting into your computer through wireless networks.”
  • “For now, this feature is only available for PCs, not yet for Macs or mobile devices.”
  • “Only wireless networks with a password are protected against hacking attempts.”

 

Jim and Tracey, sales managers, want more information on protection while using a wireless network:

“We both regularly use wireless networks while we’re on the road. Does this product prevent criminals from hacking into our Macbooks?”


 

 

What would you tell Jim and Tracey?

Scenario 3

  • “With this product, you can remotely erase sensitive information on the device if it is lost or stolen.”
  • “It will protect you against threats during e-mailing, chatting or downloading files.”
  • “You will receive a warning when you download an app that contains a threat before you open it.”

 

You’re chatting with Jenna, an accountant for a food company. She’s very interested in the product, but wants to know more on its benefits for her mobile devices.

 


 

 

How would you answer Jenna?

System requirements

System Requirements

In order to use Product X, the following system requirements apply.

Operating systems supported

  1. Microsoft Windows 10 (32-bit and 64-bit)
  2. Microsoft Windows 8, 8 Pro, 7, Vista and XP
  3. Mac OS X (current and previous two versions)
  4. Android 2.3 or later (Google Play app installed)
  5. iOS 6.0 or later (iPad and iPhone)

Additionally, an Internet connection is required (a high speed Internet connection is recommended).

Product X covers PCs, Macs, Androids, iPads and iPhones.

End of module

You have reached the end of this module.

In this module you learned about Product X’s:

  1. Description
  2. Key features
  3. Benefits
  4. System requirements
If you want to test your knowledge, go over to the quiz about Product X. To open this you have to return to the learning management system.