How to Tweet

This course is a short introduction to Twitter and how to Tweet for Nugent

What is Twitter?

Twitter is an online news and social networking service where users post and read messages restricted to 140-characters, which are called "tweets".

Registered users can post and read tweets, but those who are unregistered can only read them.

Users access Twitter through the website interface, SMS or mobile device app

Twitter was created in 2007 and now has 15 million UK users and 236 million users globally

Twitter basics

Tweet - 140 character updates shared with your followers and potentially their followers.

Notifications: displays your interactions with other Twitter users, like mentions, favourites, retweets and who has recently followed you. Notifications can be sent to you via SMS or through the Twitter apps.

Retweet: sharing another user's Tweet to all of your followers by clicking on the retweet icon

Hashtags: any word or phrase immediately preceded by the # symbol. When you click on a hashtag, you'll see other Tweets containing the same keyword or topic.

Reply: A response to another user's Tweet that begins with the @username of the person you're replying to

Followers: A follower is another Twitter user who has followed you to receive your tweets in their home stream. The blue icon next to each follower denotes if you follow them, you can do so by clicking it.

How to Tweet


When at your Home page you’ll see a blue button on the bottom right hand corner of your screen with a Quill icon.

This is the tweet button

Click this and you’ll open a tweet edit page


Your keyboard will appear, so you can type your tweet.  

Remember you only have 140 characters, but Twitter tells you how many characters you have left as you type

Photos and videos

To add a picture or video – click on the camera icon. 

This will open up your photo gallery where you will select the picture(s) or video(s) you want

Click DONE to place the picture/s or video in your tweetScroll down and you will see options to tag people and set location

Click on Who’s in this photo? and you will be able to tag anyone you follow, e.g. @wearenugent

Photos and videos

Scroll back up to write your tweet. 

Click on ‘add a comment’ to bring up the keyboard & cursor. Type in what you want to tell people about the picture. This might be who is in it, the service it is about, the work that was done.

You’ve tagged people already so you need add some hashtags.These can be anything relevant, people search for and receive notifications for anything relevant to them so this adds to the number of views.

Final steps

Once you are happy, check spelling! 

And then click the blue TWEET button.

Your tweet will now appear in your timeline. 

Wait for the retweets!

Tips for Tweeting

Use images/videos where ever possible. Tweets with images receive 18% more click throughs, 89% more likes, and 150% more retweets

77% of Twitter users feel more positive about a brand when their Tweet has been replied to

Try not to abbreviate too much keep it in English

Tag people in images, using their @, this will appear in their timeline and give more visibility and they are more likely to retweet

Always remember

Twitter is a minefield of trolls, abusive tweets, political agendas, and quite a lot of nonsense!

Think before you tweet! Who will be reading? Would you say it in public? What would you think if you read that tweet?

Nugent’s Social Media Use Policy states that Employees MUST: Not make discriminatory or offensive comments about work colleagues, service users or third parties. Not communicate with service users or their families.

Tweets are still subject to copyright, data protection and Freedom of Information legislation, the Safeguarding Vulnerable Groups Act 2006 and other legislation. They must also operate in line with Nugent’s Equality and Diversity statement.

This advice is to protect you, as well as Nugent and it’s staff and service users. It is not there to gag you or stop you talking positively about your work

Extra support

Twitter has an excellent support site where you can find more help and how to get the most out of the using the site. Go to

Test your knowledge

How many characters can be used per tweet?

  • 140
  • 250
  • 96
  • 118

How many people in the UK use Twitter?

  • 15 million
  • 25 million
  • 5 million
  • 10 million

What is a retweet?

  • Sharing another user's tweet to all of your followers
  • Taking a quote and using it in your tweet
  • Uploading images of birds

Which of these icons should be used to tweet?

Images and videos - True or false statements

  • Tweets with images and videos receive 150% more retweets
  • Tweets with images and videos receive 10% fewer retweets
  • Tweets with images and videos receive 50% more likes
  • Tweets with images and videos receive 18% more click throughs

Twitter can be used to communicate with service users and their families

  • False
  • True

Social media communication is subject to

  • Copyright
  • Data Protection
  • Safeguarding Vulnerable Groups Act (2006)
  • Health and Safety at Work Act (1974)