Lime Light introduction test

The following test refers to the knowledge each aspirant needs to have regarding the Lime Light database.

This test contains multiple choice questions. Choose only one answer to each question.

How can be Lime Light opened?

  • Trying to find Lime Light on Google.
  • Opening Lime Light in the costumer's account.
  • Asking the costumer where's Lime Light.

What botton should be pressed to find a customer when the database its opened?

  • Costumer Service Manager.
  • Dashboard.
  • Clients and fulfillments orders.

What is the best way to locate an account?

  • Last 4 credit card numbers
  • ZIP code.
  • Date of birth.

When an account is being located what botton should be pressed?

  • Reset recurring.
  • Clear.
  • Show results.

If an account can't be found with the ZIP code or the last 4 credit card numbers, what should be asked?

  • Last name.
  • Upsell ID.
  • Order ID

What other information can be useful to locate an account?

  • Confirm status.
  • Campaing ID.
  • First name.

When an account is being located what option should be clicked?

  • Costumer.
  • Email.
  • Campaign.

How can be known the date of the order?

  • Phone.
  • Email.
  • Date.

How is a refund processed?

  • Clicking in email.
  • Clicking in refund botton.
  • Clicking in date.

How is a partial refund processed?

  • Requesting to talk to the manager.
  • Changing the refund amount.
  • Opening the email.

How can be an order voided?

  • Clicking in "Go to page".
  • Clicking in the green plus icon.
  • Clicking the "Void" option.

What is the frame time to process a void?

  • 72 hours.
  • 24 hours.
  • 48 hours

How can be known that the void has been processed correctly?

  • Through a costumer's email.
  • Requesting to talk to the manager.
  • Because there's a message stating: "The void has been processed".

How is an account put in chageback?

  • Clicking the "Chargeback" option.
  • Requesting to talk to the manager.
  • Escalating the account.

Can a refund be processed if the account is in chargeback?

  • Yes.
  • No.
  • Yes, requesting permission.

What is a chargeback?

  • Fighting money in a court
  • A legal dispute with the bank's costumer.
  • An option because the costumer is upset.

What’s the frame time to create a chargeback?

  • 15 days.
  • 30 days.
  • There's no stipulated frame time

Who creates the chargeback?

  • The company.
  • The bank.
  • The costumer.

Where is the name of the product listed in Lime Light?

  • In the costumer's credit card.
  • In the order.
  • In the product's name.

Where can be seen the 4 numbers of the customer's credit card?

  • Admin.
  • In the order ID.
  • At the end of the page.

Where can be seen the customer’s charges?

  • In the order total amount.
  • In the campaign.
  • In the gateway.

Where can be seen the date that the order was placed?

  • Credit card information.
  • Date created.
  • Through a costumer's email.

Can notes be added in Lime Light?

  • No.
  • Yes.
  • Yes, calling the costumer back.

Can previous notes be seen in Lime Light?

  • Searching through Google.
  • At the end of the page.
  • Clicking in "Date".

How can be accessed to change the period trial?

  • Clicking in "Chargeback".
  • Change the recurring date in the page.
  • Requesting to talk to the manager.

After modifying the client's information what button should be clicked?

  • Cancel subscription.
  • Today.
  • "Done" button.

How can a clean cancel be processed in Lime Light?

  • Changing the credit card information.
  • "Stop recurring" option.
  • "Skip trial" option.

How is the bill date updated?

  • Personalizing the subscription date.
  • Changing the product name.
  • Canceling the subscription and creating a new one.

How can the frequency that a customer receives a product be changed?

  • Void.
  • Refund.
  • Personalizing the subscription date.

How can the quantity of products that the costumer receives be changed?

  • Quantity.
  • Coupon.
  • Billing interval days.

How can be a costumer discount processed every month?

  • Requesting to talk to the manager.
  • Rebill discount.
  • Changing the billing date.

How can the credit card information be modified?

  • Clicking in the name of the product.
  • Requesting to talk to the manager.
  • At the end of the website.

How can the shipping address be updated?

  • In the bottom of the website.
  • Clicking in the name of the product.
  • Requesting to talk to the manager.

How can the contact information be updated?

  • Asking the costumer to send an email providing the information.
  • In the same page.
  • Changing the credit card information first.

How can the billing address be updated?

  • Updating the date of the order.
  • In the same page.
  • Requesting a manager to change it.

Is it Lime Light the name of the product?

  • No.
  • Yes.
  • Both.

How can the frequency of the bill be changed?

  • Rebill cycle.
  • In "Change credit card information".
  • In "Change billing information".

How many numbers does a ZIP code have?

  • 8.
  • 5.
  • 7.

How can be known the next billing date?

  • Amount.
  • Order ID.
  • Next recurring date.

How can an account be reactivated?

  • New order.
  • Reset recurring.
  • "Void" option.

Can an account have multiple shipping addresses associated to that same account?

  • No.
  • Yes.
  • Depends on the product.

Can a costumer get a full refund?

  • Yes.
  • Never.
  • No.

Can an account apply for more than one person?

  • No.
  • Yes.
  • Depending on the case.

When can a refund be applied?

  • Following the refunds policy.
  • Refunds can't be applied.
  • When the supervisor approves it.

What is Lime Light?

  • A Costumer Relationship Manager (CRM).
  • A campaign.
  • A client.

Can an agent take calls before logging in the Lime Light website?

  • No, he must log in first.
  • Yes, he can.
  • Depending on the web browser.