Sales Assured V2.0

At the end of this training the sales person will understand the objectives of Sales Assured and understand their own obligations as a sales person to the customer

What will be covered

Overview

What does it mean?

Benefits of the initiative for...............

What do customers need?

How do you get started?

What is the Register?

Accreditation Levels

Impact of Complaints

Impact of Complaints cont...

Standards of Behaviour - General

Standards - Consumer Contact

Standards - Consumer Contact cont...

Standards - Entering into a Contract

Standards - Entering into a Contract cont....

Explicit Informed Consent

General Rules - Verification Calls

Verification Calls

Example of Level 1 Breaches

Example of Level 2 Breaches

Examples of Level 3 Breaches

Investigating Breaches

Deregistration and Appeal Process

Summary