1: Building a Team Mentality

DISCLAIMER:

Any formatting and content contained in these sourcing educational modules is subject to change.

All materials are for educational purposes only. These modules are a work in progress!

 

 

In this module, we will review how to think as a team member when helping to answer a Wonder question.

 

SECTIONS:
1) Understanding the Cogs in the Wheel of 5-Star Wonder Research
2) Working as a Wonder-ful Team = Success 
3) Communication is Key

 

OBJECTIVES:
1) Understand the importance of working together with all roles in the Wonder answering process
2) Learning how to work with all the roles in the Wonder answering process

 

Let's get started!

Cogs in the Wheel of 5-Star Wonder Research

Understanding = Excellence

Understanding the Wonder ecosystem is a key part of excelling at answering questions!

There are various roles at Wonder that are cogs in the wheel that help bring excellent answers to our clients.


Such roles include: vetter, interpreter, planner, sourcer, writer, reviewer and editor. 


[VETTER]

A vetter clarifies questions and makes sure they are within scope of Wonder guidelines. An interpreter helps the sourcer/writer to understand the question by explaining any vague language or industry terminology.


[PLANNER]

A planner provides research steps to help a sourcer find useful resources for an answer. 


[SOURCER]

A sourcer researches the question and selects the best resources to answer the question. 


[WRITER]

The writer uses the resources that the sourcer selected and writes an excellent answer for the client. 


[REVIEWER]

A reviewer analyzes the completed answer and approves it to be sent to the client or sends it to an editor for improvements. 


[EDITOR]

An editor changes any vague writing or adds more information to an answer in order to make sure that it completely answers the clients question, sending the finalized answer to the client.

Working as a Wonder-ful Team = Wonder Success

The Wonder Ecosystem

This entire Wonder ecosystem, when all roles (cogs) work together, make for excellent answers being sent to clients. 

If even one role is done poorly for a given question, it could be detrimental to other roles. 

For example, if a poor planning job is done, suggesting incorrect search strings, a sourcer may struggle to find quality resources to answer the question. 

When all roles see themselves as being part of a team, great answers can develop!


TEAM MINDSET

Having a "team mindset" rather than a "silo mindset" is critically important when doing Wonder work. 


SILO MINDSET

A “silo mindset” analyst may not think of all the steps and the cogs in the wheel, so he or she could potentially go astray while sourcing and not abide by the direction of the vetter, interpreter or planner nor have concern for the writer or reviewer. 


It’s best to follow the direction of the analysts (vetters, interpreters, planners) that carefully crafted the pathway for the sourcer. 


Each role should consider how the work done at each step could affect other roles. 


For example, a sourcer should always ask:

"Is my sourcing crystal clear?"

 "If I was a writer, could I easily start writing an excellent answer based on my sourcing?"

Communication is Key: Using Slack

How to Use Slack

At any point during the Wonder answering process, an analyst can communicate with other analysts on Slack. 


Here's why you might use Slack for help:

-Sourcer not completely understanding a question or what the client is asking for 

-A new analyst that has some basic questions

-Any analyst wanting feedback about their answers


USING CHANNELS ON SLACK:

Various channels on Slack may be helpful, here are a few examples and what they can be used for:


#02-general: 

#02-general channel is for basic questions like 

submitting an answer or help with a vague question


#sourcing- The Sourcing channel is good if the analyst 

has difficulty with sourcing a given question and need suggestions from other analysts.


#03-feedback: 

The Feedback channel is for overall 

comments regarding Wonder as a platform.


#welcomewagon: 

The Welcome Wagon is a great place for new 

analysts to ask basic overall questions about 

the Wonder platform or the answer process.

Understanding the Cogs in the Wheel of 5-Star Wonder Research: Quiz

Let's review what we covered in this module! Make sure to read each question carefully before answering.

Could a Wonder answer go astray if even one analyst in the workflow of that answer didn't abide by a team mentality?

  • Yes
  • No

How does the Sourcer fit into the cogs in the wheel of a solid Wonder answer?

Working as a Wonder-ful Team = Wonder Success: Quiz

How does good teamwork help the Wonder community?

Should an analyst have a “team mindset” or a “silo mindset"?

  • Put your answer option here
  • Put your answer option here

In 1-2 sentences, why did you choose the above answer?

Communication is Key: Quiz

How could an analyst communicate with other analysts for help with a given question and why would this communication be beneficial?

What is the Sourcing channel in Slack mainly used for?

Where besides Slack could you go to get help if you had questions?

Success!

Module Success Code: Wonder