Civil Rights

During this training participants will have the opportunity to increase their awareness of challenges people face based on their differences.  Participants will examine their own biases, and demonstrate awareness with social diversity.  The perspective of children and families we serve will be integrated through cultural formulation.  By the end of the training, participants know their responsibilities in informing and protecting the civil rights of those we serve. 

Civil Rights What are they - What to do

Division 21 Purpose and Requirements

Civil Rights are the rights of individuals to receive equal treatment based on certain legally protected classes.  Division 21 comes out of the California Department of Social Services (CDSS). Its purpose is to provide guidelines in following laws and other regulations related to non-discrimination in the Civil Rights of individuals.

Division 21:

  • Ensures that the administration of public assistance and social services programs and activities is non-discriminatory, and that no person shall be discriminated against because of his/her: race, color, national origin, political affiliation, religion, marital status, sex, age or disability.
  • Administrative procedures and practices which have the effect of subjecting individuals to discrimination or defeating the objectives of these regulations are prohibited.
  • These protections are also referred to as the bases of discrimination. 
  • Prohibition against retaliation.

Prohibited discriminatory practices, may not

  • Provide aid, benefits, or services to an individual or group which is different than that provided to others unless such action is necessary to provide otherwise qualified individuals or groups with aid, benefits, or services that are as effective as those provided to others.
  • Deny an individual any benefit or service.
  • Subject an individual to separate treatment in any matter related to his/her receipt of any benefit or service.
  • Restrict an individual in any way in the enjoyment of any advantage or privilege enjoyed by others.

These prohibited practices apply to our customers, the children and families, as well as each of us as employees.

How do you see this applying to you as an employee at work and in service?

Discrimination is Illegal. Discrimination can include which of the following


  • Not providing the same opportunities to everyone, i.e. training and career opportunities
  • Treating people with less respect
  • Denying people certain things
  • Not including them in a game
  • Providing specific training based on program needs

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Stereotypes, Prejudice, and Discrimination

One of the requirements in Division 21 is to recognize and prohibit discrimination based on any of the 9 Protected Categories.  In order to do so we must be aware of our own stereotypes, prejudice, and bias that we hold.

Stereotype: A preconceived or oversimplified generalization involving beliefs about a particular group.  They can be positive or negative.

Prejudice: A rigid unfavorable judgment or opinion formed beforehand without knowledge or examination of the facts.

Discrimination: The act of treating people differently due to our prejudices.

Which of the following are protected categories in Division 21?

  • National Origin
  • Pregnancy
  • Religion
  • Race
  • Color
  • Political Affiliation
  • Dress Code

Match the following possible 'At Work' discrimination or 'In Service' discrimination

  • Not providing the same opportunities to everyone, i.e. training and career opportunities
    In Service
  • Leaving a man of a certain religion out of meetings solely because a coworker does not like people of his religion
    At work
  • Treating people with less respect
    In Service
  • Denying people certain things
    In Service
  • A female manager does not hire the best candidate (male) for a job because she wants her unit to consist of all women
    At work
  • Failure to promote a viable candidate solely based on age
    At work

Who would you contact if you witnessed or experience any of these circumstances?