Whole Foods Market Installation Guide and Expectations v3.2_Canada

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Partnership Program Rollout & Installation Manual

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Who is Whole Foods?

Whole Foods Market Inc. is an American supermarket chain exclusively featuring foods without artificial preservatives, colors, flavors, sweeteners, and hydrogenated fats. It is the United States' first certified organic grocer, which means it ensures, to National Organic Program standards, organic integrity of the heterogeneous products from the time they reach stores until they are placed in a shopping cart.

It opened on September 20, 1980, in Austin, Texas, its current headquarters. As of September 2015, it has 91,000 employees and 431 supermarkets in the United States, Canada, and the United Kingdom,] and has its main produce procurement office in Watsonville, California.

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Expectations for Installers

Whole Foods has chosen Sealed Air Diversey Care to be their new partner in providing food sanitation chemicals and solutions in all regions. Sealed Air Diversey Care is very proud to join Whole Foods in this partnership and expects all Sealed Air Diversey Care employees and contractors to abide by the following guidelines.

Remember, you are working in areas where our customer serves their customers. To the customers of Whole Foods, we are seen as an extension of the store and it’s employees. Your conduct during installation can have a direct impact on the customer’s in-store experience. It is necessary to be respectful and aware of activities going on around you at all times. Professional conduct is required at all times while on Whole Foods property (this includes the parking lot).

Other rules of conduct include but are not limited to:

  • Safeguarding all companies brand images and assets: CCIS, Sealed Air Diversey Care and Whole Foods
  • No foul or offensive language.
  • No smoking outside of designated smoking areas. The preference is no smoking while on customer property.
  • All chemical dispensing equipment is expected to be installed level and neatly. If necessary, use a small level to ensure equipment is installed level.
  • Installers are expected to have all necessary tools to complete installations in a safe and timely manner (cordless drill, appropriate drill bits, level, pliers (Channel-Lock style), screwdrivers, etc.)
  • Installers are expected to wear personal protective equipment (eye protection, gloves, etc.) as required.
  • CCI and Sealed Air Diversey Care representatives should park away from the front of the store.

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The easiest way to be successful and avoid issues:

  • Smile! It really is contagious!
  • Be polite!
  • Make people think you have an awesome job by the way you perform and act!
  • Love what you do!

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Dress Code

  1. Company Issued ID Badge: While in our customer’s stores all employees/contractors must wear their company issued ID badge.
  2. Shirts: Polo style shirts or button dress shirts with a collar must be worn. T-shirts and sleeveless shirts are not permitted at any time. Shirts must be tucked into trousers.
  3. Pants: Blue jeans (no rips or holes) are acceptable installing new accounts. Shorts, warm ups, and casual apparel, are not acceptable. Pants must sit at the waistline and no undergarments should be visible.
  4. Skirts: For safety reasons it is recommended that skirts not be worn during routine service work. However, during administrative time business style skirts are acceptable.
  5. Shoes: Appropriate shoes/boots and socks must be worn at all times. All shoes must be closed toe and heeled. Sandals and tennis shoes are not permitted at any time.
  6. Jewelry: The only jewelry allowed is wedding rings. Watches may be worn in accounts that permit them.
  7. Hair Restraints: Whole Foods requires hat (or hair nets) and beard guards in all fresh departments. Guards/nets available in each department.

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Personal Hygiene

  • A well-groomed and professional appearance needs to be maintained.
  • Clothes need to be cleaned and pressed.
  • Hair must be clean, combed and hair restraint appropriately worn. Hair extending past the collar must be pulled back and properly restrained.
  • Fingernails must be kept clean and trimmed.
  • Beards and mustaches must be kept clean and neatly trimmed.
  • Any cuts, skin infections or open wounds must be appropriately bandaged and covered.

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Store Arrival Check In/Out and Departure

  • Start Service Report/ iMAP form upon arrival at location (see next page for codes and form info).
  • Check in with the manager on duty at the customer service desk. Sign in on the vendor log.
  • Check in with each department manager and let them know what you’ll be doing in their department. Work with each department to be the least disruptive to their operations as possible.
  • Gather all competitor equipment, remove all chemical feed lines and drain any water from the dispensers. Place all equipment neatly on a pallet in the back room. The dispensers should free of leaking water and chemicals.

, cap off where applicable. Any concerns, contact

Do not remove any wall-mounted Electrolyzed Water units

your supervisor or Sealed Air Diversey Care Team Lead.

  • Click here to see most updated requirements for removal of existing Equipment
  • When finished with the install locate the Sealed Air Diversey Care Team Lead to sign off on the install. You will walk through the store one final time with the Diversey rep to insure that the install was completed correctly.
  • It is the responsibility of all parties of the installation team (Diversey and CCI) to ensure all work areas and staging areas are left clean.
  • Once Sealed Air Diversey Care Team Lead signs your Service Paper/ iMAP form, close and submit as soon as possible.
  • Sign out on the vendor log. The Sealed Air Diversey Care Team will check out with the store manager. In the event that the Sealed Air Diversey Care Team is unavailable (not in the store), you should walk the store with the manager and have them sign you out on the Service Report/ iMAP form.

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iMAP Information

Store iMAP Code:

USWF followed by Business Unit Number (5 digits)

Example: USWF10057 is the code for the Greenwich store iMAP Form:

Whole Foods Roll-Out Install Form

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Installation Guidelines

DO NOT REMOVE THE ECOLOGIC WATER SYSTEM IN THE BACK

This unit will not be present in most stores outside of the North East region. However, be mindful if you do encounter this or a similar system.

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Department Overview - Who Gets What?

Spray bottle racks should be installed in all departments if possible (space permitting)

No chart, rack, or dispenser should be installed in customer view.

NO EXCEPTIONS

Note: Only the back janitor closet will be installed with the StreamLine (for BioFloor)

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Chemical Pallet Contents

EXAMPLE ONLY, UPDATE FOR CANADA

Area of Use

SKU Description/Pack Size

Initial Qu a ntity

Food Sanitation

3-Compartment Sink

FINAL STEP SANITIZER 2.5L US

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3-Compartment Sink

SUPRM POT&PAN DET W/BOOST 2.5L

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Food Areas - Floors

SUMA BIO-FLOOR CLEANER 4X1GAL

2

RTD - Meat/SF

BREAK-UP HI FOAM DEG RTD 1.5L

4

RTD - Meat/SF

FINAL STEP 512 SANTZ 2X1.5L

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Food Sanitation

SUMA INOX SS POLISH 6X32OZ

1

Food Sanitation

LIQUID BLOCK WHITN R1

2

Food Sanitation

SUMA Freeze

1

Food Sanitation

SUMA CALC DESCALER D5 4X1GL

1

Food Sanitation

OVEN & GRILL CLEANER 12X32OZ

1

Warewash

Warewash

SUMA BLEND MECH WSH 4X1G

4

Warewash

Suma Rinse

1

Area of Use

SKU Description/Pack Size

Initial Qu a ntity

Spray Bottles

Food Sanitation

J-512 SAN BTLS(US)12X32OZ CASE

2

Building Care

GLANCE NA - 12/CS

4

Building Care

ALPHA HP,MS/Dis-12/CS

1

Food Sanitation

WATER ONLY-12/CS

1

Hand Care

Hand Soap

Indulgence Handsoap 4x10000ml

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Hand Soap

EZ Foam Dispenser Black (1 Each)

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Building Care

Dumpster

ODOR OUT 1X7.26KG/16LB

2

Glass & Multi-Surface

GLANCE NA GLS&MP CLNR 2X2.5L

2

Restrooms/Restroom Floors

ALPHA HP MS DIS CL#67 2X2.5L

2

Floor Care

Floor care

STRIDE HC NEUT CLN CITR 2X2.5L

2

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Literature/Charts

OptiFill Chart

All 3-C sinks Out of customer view

J-Fill Charts

Install at all J-Fill 4 Units

Out of Customer view

Nightly Floor Cleaning Chart

  • Install at all Lafferty

units

  • Install at BioFloor

Streamlines

Out of Customer view

EXAMPLE ONLY, UPDATE FOR CANADA

RTD Chart

Meat and Seafood

Only

Out of customer view

Odor Out Chart

Install at dumpster chute

Warewash and Suma Calc (not

pictured)

Out of customer view

Install at ware wash room (usually in Prepared Foods)

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Out of Customer view

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PBI Kit - Boxes are Labeled w/ Contents

EXAMPLE ONLY, UPDATE FOR CANADA

Follow Link for Details Parts Shipment Kits

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STOP

View the planned installation from the perspective of the customer. NOTHING should be installed in customer view.

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Installation Guidelines - Optifill

1)Remove existing sink system chemical dispensing equipment.

  1. The equipment is to be saved for retrieval, do not damage during removal
  2. Remove and discard all chemical feed-line tubing.
  3. Plug or cap open water supply line on faucet (plugs are included with PBI kit). Ensure no water leaks.
  4. Caulk all holes in the wall left from removal of existing dispensing equipment, racks, etc.
  5. Remove all competitor decals (wash/rinse/sanitize) from sink. Note: WRS labels should be located on the front of the sink
  6. Mount OptiFill poster with CLEAR caulk out of customer view. g)

Setup sink in WRS left to right order when possible (as pictured). Avoid Sanitizer basin being next to unbaffled handsink

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Installation Guidelines - Optifill

Sanitizer

Detergent (Wash)

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Installation Guidelines - Optifill

●Install the OptiFill rack over the “wash” bay of the 3-

compartment sink (Unless 3-Sink is in customer view)

  1. Rack for the Optifill system must be installed at minimum 1” above the top of sink backsplash. This allows clearance should maintenance have to remove the sink from the wall in the future.
  2. Add Faucet Adapter when stream is not steady and flowing straight down. Not required on most faucets.
  3. Add Faucet End Extender in faucets that are higher than

standard. The Extender aligns the flow of the faucet with the intake allowing the water pressure to translate into paddle motion to draw chemical into the water flow.

  1. Always determine where rack will be hung before starting any installation. Ensure projected locations will allow for a proper installation BEFORE drilling holes!
  2. Install 3 Compartment Sink Poster using clear caulking

  1. Ask Manager for preference of English or Spanish
  2. If 2nd poster is needed for both languages to show

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inform Sealed Air Diversey Care Team Lead

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Installation Guidelines - Optifill - Add-a-Spout

  • If the spout is missing or a spout of a sink does not center over the baffle to engage the Optifill properly, we have 2 options to modify the sink to ensure properly solution delivery

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Installation Guidelines - Optifill

●After completing installation and setting the OptiFill Detergent and Sanitizer onto the baffles of the sink, turn on the faucet and dispense product to prime the OptiFill.

  1. Ensure system is working properly and the faucet flow lines up with the intake of the OptiFill
  2. Sealed Air Diversey Care Team Lead will test sanitizer for proper dilution within 200ppm -400ppm range.

●Install sanitizer test strip holder near sink for easy access.

a) NEVER INSTALL DIRECTLY ABOVE THE SINK. Installation over the sink often results in strips falling into the water and being rendered useless.

●Clean sink, floor, and work area of any debris from drilling, packaging, and trash.

●Removed chemical dispensing equipment is to be placed on designated pallet in the backroom of the store.

Test Strip Holder

Mount away from Sink Basin

●Keep out of customer view

Sink Leg Bracket storage is option if wall space is too limited

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Installation Guidelines - Lafferty & Streamline

Connect Water 1st, flush new hose with water. Then install BioFloor Gallon.

Lafferty Foamer

  • Install in depts with floor drains
  • Do NOT install in Meat/Seafood and smaller, kiosks, coffee bar, sushi, where there is limited space.
  • Tip with white tip that comes with unit.
  • Inspect for leaks, report any to unrepairable to Sealed AIr Diversey Care team lead and document on your report.

Feedlines for BioFloor

  • Should be installed with ceramic weight, foot strainer, check valve, and cap with pre-drilled hole.
  • All parts will be in either the box of the dispenser to be installed or in the PBI kit.
  • Gallon should be installed as low as possible to avoid siphonage ( at minimum leave 6” between

Streamline

  • Install in back Janitor Closet
  • Do NOT install in Meat/Seafood
  • Tip with Hydro aqua tip
  • Tips are in PBI kit
  • Ensure feedline is not pinched (see next page)
  • Keep out of customer view

Keep out of customer view

bottom of rack and floor )

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Installation Guidelines - Streamline Feedline

Feedline Issue

  • Feedline running from exterior directly to eductor nipple will pinch as the eductor may turn during install or use.

Feedline Routing

  • Run feedline into case, up around water valve and back to eductor nipple

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Installation Guidelines - Spray Bottle Racks

Install 1 per department. Two racks can be installed in deli or bakery if available inventory.

  1. Janitor Closet: Install 1 rack.
  2. Food Departments:
    1. Set spray bottle rack up with the following bottles from left to right:

Water Only

Sanitizer Glass Cleaner

Re-Orders for more Spray Bottles need to be directed through their distributor ( same process as chemical orders )

Keep out of customer view

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Installation Guidelines - Review the Installation

Clean the Walls, Fill the holes

Corrections

  • 800# label on front on lafferty unit
  • Poster need clear caulking to adhere to wall
  • Gallon jug bracket needs relocated to about 8 " off floor, feedline should go from Lafferty direct to gallon jug w/ eyelet zip ties securing it.
  • -Feedline needs cap w/ hole to protect from contaminants
  • old bracket area needs cleaned and caulked
  • misc holes need caulked
  • eyelet zip ties on Red Hose are minimally effective recommend hose clamp
  • 008 watts is not installed per requirement
  • black hose hanger needs screws completely sunk into wall anchors (screws protruding and anchors missing)

Install the Wall Anchors

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Installation Guidelines:

Run-Off Department

Meat Department Installs

The meat department will be the “run-off” department each store.

Remaining chemical from the previous supplier will be used in this department for depletion. No chemical shall be discarded!

The existing sink dispensing system and spray system shall be left in place to run off leftover dish detergent and sanitizer.

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Installation Guidelines - RTD System

  1. Remove existing spray system chemical dispensing equipment (from seafood - leave spray system in meat dept for chemical run-off).
    1. The equipment is to be saved for retrieval.
    2. Remove and discard all chemical feed-line tubing.
    3. Caulk all holes in the wall left from removal of existing dispensing equipment, racks, etc.
    4. Remove all competitor decals (wash/rinse/sanitize) from sink. Note: They may be located on the front of the sink.
  2. Install RTD rack near hose bib (water supply).
    1. Meat: 1 rack; Seafood: 1 rack
  3. All male hose endings or attachments must be wrapped with Teflon tape.
  4. Install appropriate wall chart near the RTD station (ask department manager for language preference). Clean floor, and work area of any debris from drilling, packaging, and trash.
  5. Removed chemical dispensing equipment is to be placed on designated pallet in the backroom of the store.

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Installation Guidelines - RTD System

Tilt skillets and Kettles

These tilt skillets and kettles are common in the Prepared Foods teams. The Prepared Foods teams either use buckets or hoses to clean the equipment so they can be set-up with the RTD systems to W-R-S their equipment. Some of the Prepared Foods teams use a mobile cart (see attached) to W-R-S their equipment.

The additional RTD set-up for Prepared Foods should be included on the initial shipment. It is always good to involve store leadership during the installation to decide where to locate the RTD hoses or if they may choose not to have a hose dispenser but opt for using the bucket system to W-R-S.

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Installation Guidelines - Warewash

Warewash dispenser to be installed by designated person (will vary)

Remove competitor dispensing equipment, professionally disassemble, unplug where possible vs. cutting wires

EXAMPLE ONLY, UPDATE FOR CANADA

CURRENTLY NO DISHWASHER INSTALLS IN BC

Install D3202

Detergent will be Suma Blend (4 x 1 gal)

Beta settings 5 (Uniview should read “4 5” (see image below right)

Titrate to 4 to 5 drops (1320-1650 ppm)

Most machines will be high temperature and setup with Suma Blend

If High temp, add Rinse Aid

If low temp, add Sanitizer ( Liqu-A-Klor at 100 PPM )

Some locations may have under-counter machines with pumps pre-installed

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Detergent will be Suma Blend

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Installation Guidelines - Hand Soap

Hand soap dispenser must be installed in all the following areas:

  • All handwash sinks in food service departments (required by health code). Install hand wash chart.
  • Install in same location as dispenser being removed for

customer facing areas.

  • All restrooms
  • Whole Body
  • Floral department
  • Breakroom
  • Any other hand sinks

NOTE: In some regions, bulk stainless steel dispensers are required anywhere within customer view. These will NOT be replaced. Check with store management if unsure.

Poster MUST be out of customer view

On wall mounting, use at minimum 1 screw and anchor, as tape alone will not hold

for extended period or perform under normal stress loads. Sealed AIr Diversey Care recommends 3 points of attachment. ( 1 screw, 2 tape -or 2 screws, 1 tape -or- 3

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screws )

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Installation Guidelines - Hand Soap Restroom

  1. Whenever possible, always mount the soap dispenser direct to a wall instead of a mirror or other installed fixture.
  2. Anytime space is available, mount dispenser just to the left or right of a mirror.
  3. Leave about 1/4" to 1/2" space between mirror and dispenser - just enough for it to open/shut freely and without obstruction.
  4. In a best case scenario, the bottom of the dispenser should be the same height or slightly lower than the bottom of the mirror.
    1. When installing dispensers for sink modules with multiple wash basins, use good judgment when determining how many dispensers should be installed. A single dispenser should be sufficient in serving a module with two wash basins, while 2 dispensers should be sufficient to serve a module with 3 wash basins.
    2. Install only on a mirror when all other possibilities have been exhausted (adhesive strips are permissible and required when installing to a mirror).
    3. On wall mounting, use at minimum 1 screw and anchor, as tape alone will not hold for extended period or perform under normal stress loads. Sealed AIr Diversey Care recommends 3 points of attachment. ( 1 screw,

2 tape -or 2 screws, 1 tape -or- 3 screws )

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Installation Guidelines -

Hand Soap Food Service Area

  1. It is recommended to always mount a soap dispenser direct to a wall instead of the sink’s backsplash whenever possible.
  2. Anytime space is available, mount dispenser just to the left or right of the sink.
  3. Leave about 1/4" to 1/2" space between sink and dispenser - just enough for it to open/shut without hitting the sink).
  4. In a best case scenario, the top of the dispenser should be the same height as the top of the sink backsplash.
    1. Avoid mounting a dispenser too high or too low. Always attempt to mount in close proximity of the actual use area.
    2. Do not install a hand soap dispenser directly above any surface where food will be prepared.
    3. In food service areas, a hand soap dispenser (and soap) is required at every handwash sink.
    4. Install only on the sink backsplash when all other possibilities have been exhausted.

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Installation Guidelines - Station 4

1)Remove existing chemical dispensing equipment.

  1. The equipment is to be saved for retrieval.
  2. Remove and discard all chemical feed-line tubing (see page 25 first).
  3. Caulk all holes in the wall left from removal of existing dispensing equipment, racks, etc.
  4. Remove all competitor decals or charts from wall.
  5. Before mounting J-Fill, follow instructions on next page to convert the Alpha HP High Flow button (2nd from left)
  6. Install the “J-Fill Station 4” Dispenser over the mop sink.
  7. Avoid installing the dispenser “too high”. For best results, the dispenser should be installed approximately 48” above the floor.
  8. Install spray bottle rack in the janitor closet.
  9. Always determine where all components will be hung before starting any installation.
  10. Properly apply labels. In cases where competitive product is to be used up, apply “generic” label below the Diversey product label.
  11. Left Positions 1 & 2 are long discharge hoses (for mop/bucket filling)
  12. Right Positions 3 & 4 are short discharge hoses (for Spray Bottle filling)

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Installation Guidelines - Station 4 conversion

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Installation Guidelines - Station 4

One J-Fill Station 4 Unit may need to be used to run-off competitor chemical. If so:

  1. Use existing feedline from competitor equipment if possible (extra tubing has been sent if needed).
  2. On dispenser end of tubing, insert a red elbow and metering tip into ¼” tubing (elbows and tips provided).
  3. Disconnect J-Fill Station 4 feedline at eductor and snap red elbow into place.
  4. Leave J-Fill feedline on unit for easy conversion back to J-Fill once existing equipment is depleted.
  5. Test for proper function.

Note:

  • Only 1 of the J-Fill units needs to be converted for competitor product (back closet recommended).
  • Both units need the low-flow eductor converted to hi- flow for the Alpha mop station (2nd from left).

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Installation Guidelines - Station 4

  1. Activate each dispensing location of dispenser to prime system. Ensure everything is working properly and is not leaking.
  2. Install appropriate wall chart(s) near the “J-Fill Station 4” (ask department manager for language preference).
  3. Clean sink, floor, and work area of any debris from drilling, packaging, and trash.
  4. Removed chemical dispensing equipment is to be placed on designated pallet in the backroom of the store.

Janitor Closet Installs

The “J-Fill Station 4” shall be connected to previous chemical suppliers’ product as necessary.

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Chemical Inventory

The Sealed Air Diversey Care Lead/Trainer will need to complete the following:

Arrange excess inventory neatly on assigned shelving or area per store management.

Note that there will be an estimated 30 to 45 day inventory delivered for the roll-out.

There may be competitor chemicals left over that will have to be properly staged on the assigned shelving.

Leave the area better than you found it!

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Remove Old Unused Equipment

Drain Maintainer Previous Provider Equipment

Please remove and caulk holes / clean wall

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SDS Binders

A total of 3 SDS Binders will be shipped in the PBI Kit.

Please deliver one to the Store Team Lead

Please deliver one to the Right to Know station. You may need to check with the receiver for location of the Right to Know station.

Equipment or Chemical Requests

For sites expressing need for additional product SKU (new item) or an additional dispenser need

Team Leads should put in additional requests for each site using PROPEL form under the iMAP Code

Please include detailed notes (Who, What) and pictures in the PROPEL form to communicate need

Avoid duplicating requests ( once sent in on PROPEL, do not send email requesting same order )

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No Chemical or Rack shall be in View

Improperly placed,

Improperly placed,

Improperly placed,

Mount under counter, around corner out of

Mount below tile line

Use Leg Mounts

customer view or use Floor Basket

or Floor Basket

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Keep in mind, posters, chemicals and equipment can stay if they are in the processing room behind the walls and out of customer view. We are specifically targeting the items that a customer can see in the front service/food areas.

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Racks

BioFloor, Block Whitener, MWW-Suma Blend,

MWW Rinse Aid

(keep out of customer view)

Floor Basket

Option when Customer View is impacted

Spray Bottle Rack

(keep out of customer view)

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Sealed AIr Diversey Care recommends 3 or

Racks

more points of attachment where ever

possible to ensure safety and longevity of

rack placement.

If a wall is compromised (wet, soft, pliable)

do not attach equipment or racking, contact

your Team Lead.

(keep out of customer view)

4

(keep out of customer view)

0

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Securing to Walls - Equipment, Racks, Handsoap

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Optifill Leg Bracket placement

OPTIFILL LEG BRACKETS

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Speciality Equipment Areas

Communicate any additional equipment or sanitation needs to the Sealed Air Diversey Care Team Lead.

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Juicer Room

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You are a critical part of this Program

Thank You for being part of a partnership with Whole Foods that will provide safe foods for hundreds of thousands across North America.

Any Questions, Comments or Concerns please contact your Manager or email [email protected]

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