Professionalism & Respect in the Workplace

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Professionalism & Respect in the Workplace

Learning Objectives

Upon completion of this course, you will be able to:

  • Identify specific traits of professional vs. non-professional behavior in the workplace.
  • Display greater awareness of how your own behavior is perceived by your peers.
  • Support a working environment of respect and inclusiveness.

Professionalism

Professionalism

  • Being good at your job is no longer enough
  • Combination of qualities
  • Varies by industry, but core elements remain the same

Traits

Professional

  • Punctual
  • Organized
  • Neat
  • Optimistic
  • Cooperative
  • Focused
  • Respectful

Unprofessional

  • Tardy
  • Sloppy
  • Pessimistic
  • Swearing
  • Inattentive
  • Gossipy
  • Bad manners

Survey Results

Survey Results (Thank You!)

  • 100% of respondents believed that unprofessional behavior had been detrimental to business.
  • Tardiness was the most common offense identified in respondents own behavior.
  • 60% of respondents had been treated disrespectfully at work.
  • Of that 60%, the treatment came equally from customers, co-workers, and superiors.

Respect

R-E-S-P-E-C-T

  • Key element of professional behavior
  • Should it be earned or expected? (i.e. "Story of Ned")
  • Culture of respect minimizes incidences of harassment, bullying, discrimination, etc. while maximizing engagement, morale, and productivity

Civility and Respect Video

Tips for Demonstrating Respect

Summary

Summary

  • Identify specific traits of professional vs. non-professional behavior in the workplace.
  • Display greater awareness of how your own behavior is perceived by your peers.
  • Support a working environment of respect and inclusiveness.

Self Assessment & Action Plan

I arrive to work on time or early.

  • Always
  • Usually
  • Sometimes
  • Rarely
  • Never

I treat my co-workers, superiors, and subordinates with equal respect and civility.

  • Always
  • Usually
  • Sometimes
  • Rarely
  • Never

I arrive at work with a positive attitude.

  • Always
  • Usually
  • Sometimes
  • Rarely
  • Never

I am known to use foul language (i.e. curse, swear, etc.)

  • Always
  • Usually
  • Sometimes
  • Rarely
  • Never

I take ownership of my actions and responsibilities.

  • Always
  • Usually
  • Sometimes
  • Rarely
  • Never

Professionalism Action Plan

TRAINING ACTION PLAN

Topic: Professionalism & Respect

Date:________________________

 

Behaviors to Improve (Punctuality, Respect, Attitude, Language, Accountability):

___________________________________________________________________

 

Strategy for Improvement

What will I do differently? ___________________________________________________________________

___________________________________________________________________

 

How will I gain support from peers?

___________________________________________________________________

___________________________________________________________________

 

What is the expected result from my improved behavior?

___________________________________________________________________

___________________________________________________________________

 

Expected date of results:___________________________

Resources

Resources

  • http://www.businessinsider.com/bad-habits-that-make-you-look-unprofessional-2016-2/#-1
  • http://www.insidermonkey.com/blog/10-ways-to-display-professionalism-in-the-workplace-and-gain-the-respect-of-your-colleagues-336209/?singlepage=1
  • http://smallbusiness.chron.com/10-characteristics-professionalism-708.html
  • http://www.the2percentfactor.com/blog/a-lesson-in-workplace-respect-true-story
  • https://en.oxforddictionaries.com/definition/professionalism
  • https://www.thebalance.com/how-to-demonstrate-respect-in-the-workplace-1919376