Salvador Sofa - Freedom Retail

Are you ready?! LETS SEE HOW GOOD YOU ARE :) 

What is it? (copy)

What is used to make the Salvador sofa?

  • Foam
  • Spring
  • Timber
  • Leather
  • Plastic
  • Toblerone

Please elect "True" or "False"

  • Yes, the Salvador comes in many colours.

Cross-selling (copy)

Is a cushion considered a cross selling product?

  • Yes
  • No

Sales Techniques (copy)

What does the "H" in H.E.A.R.T.S stand for?

  • Hear & Engage
  • Hear & Eat
  • Hype & Echo
  • Hello

Can you match the below words to the correct phrase?

  • Hear & Engage
    Welcome and enagage the customer, understand their primry need.
  • Explore
    Ask questions to understand the customer's situation and its importance to them in fulfilling the primary need.
  • Advise
    Provide the appropriate recommendation to satisfy the customers primary need.
  • Respond
    Understand the customers response and confirm what is being discussed thus far.
  • Talk about their needs
    Summarise and identify the other customer needs.
  • Sale
    Summarise the discussions and finalise the transaction.