Effective Interviewing - Knowledge Check
This knowledge check will help you recall what you learnt from the Effective Interviewing E-learning module which you may have taken some time ago.
Depending on how many attempts you need to get the correct answers, you may want to review the E-learning modules as a refresher prior to conducting your next interview.
Read the descriptions of the actions/events below. Indicate if you think each statement describes an action/event that is part of a structured interview approach.
- The interviewer conducts an in-depth job analysis to ensure he/she has a full understanding of the role and qualifications required to perform the job successfully.
- The interviewer asks each candidate the same series of questions in a consistent order across all candidates.
- Most of the questions asked, should be open-ended. Example: Questions that cannot be answered with a simple yes or no.
- The interviewer prepares questions beforehand, based on job related qualifications.
- All inputs are consolidated for consideration if there are multiple interviewers.
- The interviewer follows legal guidelines that protect the candidate from discrimination under government regulations.
Which of the below are benefits of a structured interview
- reduced bias
- efficient, allowing the best use of time
- easier for candidate to prepare for
- consistent approach applied to all candidates
PREPARING FOR THE INTERVIEW
Rearrange the steps in preparing for an interview in the correct order
- Identify qualifications to be assessed
- Assemble the Interview Team (if applicable)
- Review applicant resumes (in some regions these are referred to as CVs)
- Prepare the interview guide
- Develop interview questions
- Prepare the interview setting
INTERVIEW QUESTIONS - Can you identify the type of questions being asked below?
Select what type of question follows: "What would you do if your client made an unreasonable request?"
Select what type of question follows: "When did you start working at the ACME Anvil Company?"
Select what type of question follows: "What are your aspirations in the 3-5 year time frame?"
Select what type of question follows: "Tell me about a time when you had conflicting priorities? How did you manage the situation?"
Match the statements with the correct elements of the STAR
The engagement scores went up by 20% and resignations fell to a 5 year low.
We had to shift the inventory from the existing warehouse facility to the new premises within 3 days - that was all the time that the business could allow for a break in the supply chain.
4 of the 10 call centre reps could not get to work due to the flood - so the waiting times were getting to nearly 30 mins which wasn’t good.
I took the decision to run the report using 6 months of data and extrapolated it to full-year instead of waiting for them to find out what was wrong with the July-Dec report. I felt that the urgency required speed over accuracy in this situation.
Please indicate true or false against the statements listed below
- If a candidate wants to know about the salary package in detail, you can share if you know.
- If a candidate goes off track and isn't giving you the details you are seeking, it is acceptable to interrupt him/or her politely.
- All questions have to be behavioral type questions.
- Candidates who speak well often fare better when answering Situational Questions.
- It is not necessary to always have more than 1 interviewer.