Effective Interviewing - Knowledge Check

This knowledge check will help you recall what you learnt from the Effective Interviewing E-learning module which you may have taken some time ago.

Depending on how many attempts you need to get the correct answers, you may want to review the E-learning modules as a refresher prior to conducting your next interview.

STRUCTURED INTERVIEW

Read the descriptions of the actions/events below. Indicate if you think each statement describes an action/event that is part of a structured interview approach.

  • The interviewer conducts an in-depth job analysis to ensure he/she has a full understanding of the role and qualifications required to perform the job successfully.
  • The interviewer asks each candidate the same series of questions in a consistent order across all candidates.
  • Most of the questions asked, should be open-ended. Example: Questions that cannot be answered with a simple yes or no.
  • The interviewer prepares questions beforehand, based on job related qualifications.
  • All inputs are consolidated for consideration if there are multiple interviewers.
  • The interviewer follows legal guidelines that protect the candidate from discrimination under government regulations.

Which of the below are benefits of a structured interview

  • reduced bias
  • efficient, allowing the best use of time
  • easier for candidate to prepare for
  • consistent approach applied to all candidates

PREPARING FOR THE INTERVIEW

Rearrange the steps in preparing for an interview in the correct order

  • Identify qualifications to be assessed
  • Assemble the Interview Team (if applicable)
  • Review applicant resumes (in some regions these are referred to as CVs)
  • Prepare the interview guide
  • Develop interview questions
  • Prepare the interview setting

INTERVIEW QUESTIONS - Can you identify the type of questions being asked below?

Select what type of question follows: "What would you do if your client made an unreasonable request?"

  • Behavioral
  • Situational
  • Traditional
  • Fact-finding

Select what type of question follows: "When did you start working at the ACME Anvil Company?"

  • Behavioral
  • Situational
  • Traditional
  • Fact-finding

Select what type of question follows: "What are your aspirations in the 3-5 year time frame?"

  • Behavioral
  • Situational
  • Traditional
  • Fact-finding

Select what type of question follows: "Tell me about a time when you had conflicting priorities? How did you manage the situation?"

  • Behavioral
  • Situational
  • Traditional
  • Fact-finding

STAR TECHNIQUE

Match the statements with the correct elements of the STAR

  • The engagement scores went up by 20% and resignations fell to a 5 year low.
    RESULT
  • We had to shift the inventory from the existing warehouse facility to the new premises within 3 days - that was all the time that the business could allow for a break in the supply chain.
    TASK
  • 4 of the 10 call centre reps could not get to work due to the flood - so the waiting times were getting to nearly 30 mins which wasn’t good.
    Situation
  • I took the decision to run the report using 6 months of data and extrapolated it to full-year instead of waiting for them to find out what was wrong with the July-Dec report. I felt that the urgency required speed over accuracy in this situation.
    ACTION

TRICKY SCENARIOS

Please indicate true or false against the statements listed below

  • If a candidate wants to know about the salary package in detail, you can share if you know.
  • If a candidate goes off track and isn't giving you the details you are seeking, it is acceptable to interrupt him/or her politely.
  • All questions have to be behavioral type questions.
  • Candidates who speak well often fare better when answering Situational Questions.
  • It is not necessary to always have more than 1 interviewer.