COACHING FOR SUCCESS

Coaching For Success provides supervisors with a structured way to lead purposeful conversations with team members, using a four-step coaching model.

The GROW coaching model is introduced as a platform for further skill development in the upcoming 'Supervision In Action' workshops.

Duration: 2 hours plus participation in our community of practice

Note: Take a break enables you to save your progress and gradually complete the course as time permits. 

 

1. INTRODUCTION

What is coaching?

Frequently the solution, to a dilemma raised in a supervision meeting, lies within the team member themselves. 

The supervisor's role is to ask the right questions to help the team member reflect and arrive at their own course of action. This coaching process enables the team member to learn and grow.

Of course, depending on the gravity of the situation and the experience of the team member, it will at times be necessary for a supervisor to share their expertise and provide guidance.





Why is coaching an essential skill for managers?

Reasons to Coach

Use the link below to read an article (3 min) about why coaching is worth the time:

4 REASONS WHY MANAGERS SHOULD SPEND MORE TIME ON COACHING


REFLECTION: To what extent do you 'prescribe' solutions to the dilemmas raised by your team members during supervision meetings? How often do you use open questions to enable your team members to explore potential options and solutions?

2. THE GROW COACHING MODEL

The GROW Model

Four Steps to GROW

The GROW Model is a four-step process that helps you structure coaching conversations with team members.

GROW is an acronym that stands for:

Goal                   - what do you want?

Reality              - where are you now?

Options            - what could you possibly do? 

Way Forward  - what will you do?


GROW in Four Steps

Video

Use the link below to view a video (4 min) about using the 4-step GROW model:

COACHING, THE GROW MODEL & QUESTIONING SKILLS




REFLECTION: Think about a recent supervision meeting and a conversation you had related to a challenging situation facing a team member. How might you approach this conversation differently by applying the GROW model?

3. PRACTICE

GROW Coaching in Action

Video 

Use the link below to view a video (7 min) that demonstrates coaching with GROW in practice:

THE GROW MODEL IN ACTION



GROW Coaching Aid

Download this GROW Coaching Aid using the link below, to prompt you through the 4 steps and get started with coaching your team:

GROW COACHING AID

Now click NEXT and go to instructions about how to get started on coaching with GROW. 


Getting Started with GROW

Practice Activity

15 min to review GROW as preparation

60 min to apply GROW in a Supervision meeting

1. Ensure a quiet space for your meeting. Coaching works best with your uninterrupted attention and deep listening.

2. Introduce the GROW model to a team member you already have a comfortable relationship with. 

 3. Use the GROW Coaching Aid to visually explain the 4-step process. Highlight that the flow of your conversation will improve with practice.

4. Download the GROW Coaching Questions at the link below, as suggestions for asking incisive, open questions that get your team member thinking:

GROW COACHING QUESTIONS

5. Document the actions for the Way Forward and provide your team member with a copy. Arrange your next supervision meeting to follow up. 





4. REFLECT, CONNECT AND LEARN

REFLECTION: Think about your initial experience with coaching a team member using GROW. How well did the conversation flow and what emerged from using the 4-step process? What interesting observation(s) can you now share with your peers on Yammer?

Join the Conversation

Use the links below to connect, share your coaching experiences and learn more in conversation with your peers on Yammer - in a private, supportive space and spirit of generosity:

GETTING STARTED WITH YAMMER

GET THE YAMMER APP FOR MOBILE

JOIN THE CONVERSATION (DEMO ONLY)