POP QUIZ Menguin Ambassador Proficiency Test

"To disrupt an industry, one must know it implicitly" - Bogdan Constantin 

This test is here to prepare you introduce the most incredible online tux rental service on the planet to everyone you meet. (copy)

Select all that apply: Menguin saves:

  • Time
  • Money
  • Penguins
  • Polar Bears

Describe how renting online actually works.

Who is Menguin's famous investor?

  • Ted Turner, founder of CNN
  • Mark Cuban, owner of the Dallas Mavericks & on SharkTank
  • Brittney Spears, musician
  • Ashton Kutcher, actor

How long has Menguin been around?

  • About 3 years
  • About 2 years
  • About 1 year
  • Forever

Was Menguin on Shark Tank?

  • Yes
  • No

Select all that apply: How does a bride/groom invite groomsmen to their event?

  • By personally calling/texting them and telling them to go to menguin.com/groomsmen.
  • By inputting their email on their event page next to the tux they want them to wear.
  • They can't invite groomsmen. Each groomsmen goes online and builds a separate look based on what groom tells him.
  • By calling Menguin at 844-MENGUIN and having Menguin personally input the groomsmen emails.

What is the biggest sized jacket that Menguin carries?

  • 56XL
  • 72L
  • 64L
  • 76R

True or False: Menguin can fit toddlers starting at 1 year old.

  • True
  • False

Select all that apply- Menguin rents suits & tuxedos for...

  • Dogs
  • Kids
  • Men
  • Penguins

Can Menguin customers get fit locally by a tailor?

  • Yes, they can print out a tailor card and input their measurements online afterwards
  • No, customers can only get fit online using the Menguin Fit Algorithm

Menguin Sizing

All Menguin suits & tuxedos can fit sizes ranging from to .

How do customers get fit online using Menguin?

  • The Menguin FitGorithm that asks them for basics like their height, weight, shirt size and a few other questions to get their measurements
  • All Menguin customers must see a tailor to get fit
  • Menguin sends all customers a tape measure to measure themselves
  • You don't get fit- we just magically know your size.

True or False: Menguin can accurately fit women using it's fit algorithm.

  • False
  • True

What does a Menguin customer do if something doesn't fit?

  • Deal with it, Menguin does not send replacement garments
  • Buy something that fits better at a store
  • Call Menguin 24/7 to get free replacements
  • Ship back the item that doesn't fit and we will ship them back a new one
  • Ship back the entire tux

True or False: Menguin has access to over 500,000 suits and tuxedos

  • True
  • False

What is the cost to have replacement garments shipped to a customer if they need them?

  • $10
  • $15
  • $30
  • All replacements are free

What does the U in TUX+ stand for?

  • Ulysses S. Grant - your spiritual sales mentor
  • Us - as in the Menguin difference over competitors
  • It doesn't stand for anything
  • Understand - as in understanding the customer's problem and recommending them the perfect solution

True or False: On average it takes someone 3 hours to rent a tux in a brick and mortar store.

  • True
  • Fales

How many days in advance does a customer receive their tux using a traditional store?

  • 10 days before their event
  • 5-6 days before their event
  • 1-2 days before their event
  • 14 days before their event

Mark all the horrors of renting with a traditional brick and mortar.

  • Hard to coordinate out of town groomsmen.
  • Stressful fit/order issues with picking up the garments 1-2 days before the wedding.
  • Traditional brick and mortar random/ inconvenient store hours.
  • Picking suit or tuxedo from a catalog and not being able to physically try on the look until 1-2 days before the wedding.

True or False: Menguin makes it easy to coordinate out of town groomsmen.

  • True
  • False

True or False: Menguin uses FEDEX for all it's shipping.

  • False
  • True

True or False: Menguin sells tuxedos.

  • False
  • True

True or False: Menguin rentals start at $89.

  • True
  • False

Select all that apply: Menguin can ship any of the below out to prospective customers.

  • Material swatches
  • Trial rentals
  • Complimentary socks
  • Trial pocket squares

Select all that apply: Customers can call 844-MENGUIN for

  • Sizing help
  • General questions
  • Replacements issues
  • The world's greatest customer service

Select all that apply: The slimmest fitting Menguin looks are:

  • The Roma
  • The Vienna
  • The Brooklyn
  • The Shanghai
  • The Madrid
  • The Knightsbridge
  • The Savannah
  • The Milan

True or False: Menguin is the world's most incredible tuxedo rental company with 24/7 service and high quality suits and tuxes at a lower price than brick and mortar stores

  • True
  • False

True or False: The bride and groom can monitor the groomsmen as they open the email, get fitted, and pay.

  • True
  • False

True or False: Menguin does not ship internationally.

  • True
  • False

Mark all that are correct.

  • 844-Menguin can only answer questions relating to ordering replacements.
  • Menguin tux builder allows you to mix and match different tux jacket & pant combos. (Ex. Zurich Jacket & Roma Pants)
  • If something doesn't fit the customer has the option to go to a local tailor and get the problem fixed. Menguin will reimburse the customer up to $15.
  • Menguin has 8 distribution centers located around the US to allow us to get rentals and replacements any where in no time.
  • Menguin garments arrive 8-10 days before an event to your house instead of having to be picked up the day before an event
  • Menguin is lower priced than brick and mortar stores & carries the same brands as their Diamond or Platinum tiers.
  • Menguin is open 24/7 to handle all customer service issues and questions no matter time of day
  • Menguin can match any color Bridesmaid dress.
  • Menguin provides personalized service to all customers.

When do Menguin garments ship out, when do customers receive them & when does it need to be returned?

  • Customers recieve their suit and tuxedos
    8-10 Days before their event
  • Customers need to return their suit and tuxedos
    1 Business day after their event
  • Garments ship out
    10-12 Days before their event

If asked a question where you do not know the answer, what is an appropriate response? (Mark all that apply)

  • Say "I don't know"
  • Let me contact my Manager back at the home office, she is on call today to help with questions just like this.
  • We actually just updated that feature let me double check to make sure I am giving you the most updated information.
  • Lie & make up an answer

When do Menguin customers receive their suit or tuxedo rental?

  • 10-12 Days before the event
  • 8-10 Days before the event
  • 1-2 Days before the event
  • The day of the event
  • The day of the event

When do the customers need to return their suit or tuxedo rental?

  • The day after the wedding.
  • The Tuesday after the wedding.
  • One business day after the wedding.
  • One week after the wedding.

Do we deliver to international weddings?

Do we deliver to international weddings?  

Do we provide extended rental packages for international weddings?

Do we provide extended rental packages for international weddings?  

True or False: When customers receive their rentals they will need to get them pressed.

  • When Menguin customers receive their garments they will need to get them pressed.

Style: All Menguin suit & tuxedos are ....

All Menguin suit and tuxedos are  

How many different suit and tuxedo options do we provide?

  • 16 Different Styles offered- Colors including light/dark grey, black, blue, navy, white, & tan/ khaki.
  • 16 Different Styles offered- Colors including light/dark grey, black, blue, brown, white, & tan/khaki.
  • 15 Different Styles offered- Colors including light/dark grey, black, blue, navy, white, & tan/khaki.
  • 15 different styles offered- Colors including light/dark grey, black, blue, brown, white, & tan/khaki.

Select all that apply: The Roma, Madrid, Zurich, Shanghai, and Brooklyn are...

  • Most popular options
  • All light grey suits & tuxedos
  • Slimmest fitting
  • All dark grey suits & tuxedos

What is your main wedding show objective?

  • Make friends.
  • Giveaway free stuff.
  • Obtain leads by getting brides/grooms to sign up for a chance to win FREE tux rentals for their entire party!
  • Talk about Penguins.