The act of engaging our customers with Healthjoy products and services is called Fulfillment. Think of fulfillment as anything the Concierge team does to advocate for the customers' needs.
There are 3 stages to Fulfillment:
This course will walk you through each step of the Fulfillment process.
Intaking- Completed by the front line HCCs taking calls and chats from customers. Stage 1 HCCs are responsible for
In this stage, it is important that all front line employees be an expert at Healthjoy's products and services along with a critical expertise in knowing and understanding insurance and people.