Advanced Project Managment

In this course you will learn the essential skills required to progress to an advanced level of project management based on your previous industry related skills. 

The Eight Sequential Steps of Project Management

Identify the the eight sequential steps of project management

Project Lifespans and Milestones

Be able to create the lifespan of a project and formulate the timelines and milestones involved

Understanding Client Needs

It is better to ask clients both open or closed ended questions to identify their needs?

Introduction

The most essential skill for any Project Manager is the ability to identify their client’s needs and to understand their desired outcome.

Client’s themselves may not always know exactly what they want or what their needs are. It is the Project Manager’s responsibility to ensure that their team has identified and understood the client’s needs and is able to present a summary of those needs to the client for approval. It is imperative to ensure the client’s needs are identified before starting the project to avoid unnecessary work.

A good way to get started is to introduce yourself and make the client feel welcomed. Next you will want to get in a brief discussion about their event and background on the company/organization/personal party that the event is for. You will then want to engage the client with questions which will get them to talk about their specific needs for the event.

Next, the Project Manager needs to ensure that they and their team understand the Client’s desired outcome. What is it that they want? Do they expect a small event, a large event, a media savvy event? If the questions asked of the client in the information gathering stage did not clarify the desired outcome for you, ask more specific questions to follow up.

Understanding the Client’s Needs

In order to identify and understand your client’s needs, you need to be able to get them to identify what it is that they want and expect. This may require you to ask both open and close ended questions.

Examples of open ended questions to ask the client are:

  • What type of event are you planning?
  • What type of look and feel do you envision for the event?
  • How many people do you expect to attend?
  • What is your budget?
  • Do you want an indoor or outdoor venue?
  • Is this a private or public event?
  • If you have held this event before, what didn’t you like about the previous event?
  • If you have held this event before, what did you like about the previous event?

Examples of closed ended questions to ask the client are:

  • Have you held this event before?
  • Will you be serving alcohol?
  • Will you be serving food?
  • Do you want to cater for different dietary requirements? 

  • Open ended questions only
  • Closed ended questions only
  • Both open and closed ended questions
  • You do not need to ask the client questions, they will explain what they expect to you