Handling Difficult Customers - by LUO Jing Crystal

Section 1 Keep in Mind: The Principle of "ARE"

Imagine that you are the salesperson

Imagine that you are the salesperson 

You’re a salesperson of Fortress, one of the largest electrical and electronics chain stores in HK. Mr. Johnson bought a 42-inch TV in Fortress last year and now he comes to the store to make a complaint.

Scenario 1

You’re a salesperson of Fortress, one of the largest electrical and electronics chain stores in HK. Mr. Johnson bought a 42-inch TV in Fortress last year and now he comes to the store to make a complaint.